That is correct. The supplier must issue an invoice without VAT.
The following screenshot shows an overview of figures to be filled in a Dutch VAT form. There are five sections: the first four refer to amounts over which VAT has to be paid; the fifth shows the VAT amount to be paid, the VAT amount to be refunded, and optionally whether you qualify for a VAT deduction.
For purchase invoices, lines 4a, 4b, and 5b will matter the most to most businesses. On line 4a, the total price of all purchases outside the EU (blue box) and the VAT that you would have paid if you would do the purchases in the Netherlands (red box) have to be filled in. On line 4b, the same figures except for purchases inside the EU. The figure on line 5b is the total VAT to be refunded, i.e. the sum of VAT paid on Dutch invoices and VAT paid on international invoices.
Section 2 is used in cases in which a Dutch supplier reverse charged VAT to you. The invoice total is filled in the blue box, and the VAT in the red box.
The green and purple boxes refer to sales invoices. Section 1 is an overview of sales to customers inside the Netherlands. Section 3 is an overview of sales to customers outside the Netherlands, split into customers inside the EU (3a) and customers outside the EU (3b and 3c). The difference between 3b and 3c is that 3b must be used if a customer is an entrepreneur, and 3c if a customer is a private individual. In the case of 3b, the VAT-number of a customer is required and on the invoice must be stated that VAT is reverse charged.
Sounds good! How should I imagine the process? Will I have to select the country of origin, when registering an invoice, so that Manager will detect that the invoice is belonging to an international purchase?
Thanks for you effort!