DESKTOP EDITION CLOUD EDITION SERVER EDITION GUIDES FORUM

Returns on Paid Invoices


#1

If I have a customer who has a paid invoice but then decides to return an item, what is the best way to do it? Is there a better way than to just edit the invoice and delete the item? Is there a way to track returns?


#2

Good accounting practice requires that you never delete a record or edit it after the fact. In the event of a dispute, which is much more likely since the customer already wants to return the item, you would have no accurate record of the original transaction.


#3

best way to sales return is issuing credit note to specific customer


#4

See: http://guides.manager.io/businesses/sales-invoices/handling-customer-returns