My worker received a complaint from a customer regarding the Receipt and the Invoice we provided. Both of them were not conclusive to explain when the payment is made or the information for what payment.
- Receipt - The description only revealed the cross-reference to which invoice the payment is made for.
Our customer found it confusing and wondered why it is referring to the invoice and not the description of what the payment we received. To cut the argument short, we printed the Invoice to backup the Receipt to show the invoice is fully paid. In this, we wondered why do we need to print extra paper for a simple transaction.
- Invoice - The Invoice is a great piece of evidence that a payment is paid, however, there is no date explaining when the payment was made. The customer may find it confusing as well if we to give the invoice as the form of receipt.
Furthermore, there are cases we received payments for multiple invoices, printing invoices would not be a great method as receipts, it still go back to Receipt as the best solution. One piece of paper for all multiple payments. Again the cross-references would throw off some of our customers.
We are totally unsure which one to print for our customers. If we to print the Receipt, the description doesn’t tell much what the money for. And if we print the Invoice as the form of Receipt, there is no payment date to show when the money is received.
For these reasons, I appeal to the developers to urgently look into our problems to get either the Receipt or the invoice fixed. Thank you.