PDF creation fails when adding dynamic-web loaded elements

My emails are not sending, nor PFDs being created (PFD button), but only when I add my own custom elements to the theme. When I use a different theme it’s happy to create the PDF.

Here’s the error output:

WebException: System.Net.WebException: Error: SendFailure (Error writing headers) ---> System.Net.WebException: Error writing headers ---> System.IO.IOException: The authentication or decryption has failed. ---> Mono.Security.Protocol.Tls.TlsException: The authentication or decryption has failed.
  at Mono.Security.Protocol.Tls.RecordProtocol.EndReceiveRecord (IAsyncResult asyncResult) <0x40658460 + 0x0010b> in <filename unknown>:0 
  at Mono.Security.Protocol.Tls.SslClientStream.SafeEndReceiveRecord (IAsyncResult ar, Boolean ignoreEmpty) <0x406583a0 + 0x0002b> in <filename unknown>:0 
  at Mono.Security.Protocol.Tls.SslClientStream.NegotiateAsyncWorker (IAsyncResult result) <0x40653ac0 + 0x00227> in <filename unknown>:0 
  --- End of inner exception stack trace ---
  at System.Net.WebConnection.EndWrite (System.Net.HttpWebRequest request, Boolean throwOnError, IAsyncResult result) <0x4067ea40 + 0x00207> in <filename unknown>:0 
  at System.Net.WebConnectionStream+<SetHeadersAsync>c__AnonStorey1.<>m__0 (IAsyncResult r) <0x4067e2e0 + 0x0014f> in <filename unknown>:0 
  --- End of inner exception stack trace ---
  --- End of inner exception stack trace ---
  at System.Net.WebClient.DownloadDataInternal (System.Uri address, System.Net.WebRequest& request) <0x4063de30 + 0x0032f> in <filename unknown>:0 
  at System.Net.WebClient.DownloadData (System.Uri address) <0x4063dc30 + 0x00057> in <filename unknown>:0 
  at System.Net.WebClient.DownloadData (System.String address) <0x4063d5e0 + 0x00033> in <filename unknown>:0 
  at (wrapper remoting-invoke-with-check) System.Net.WebClient:DownloadData (string)
  at ManagerServer.PdfConverter.Img (IHtmlImageElement node) <0x4062c980 + 0x003bf> in <filename unknown>:0 
  at ManagerServer.PdfConverter.ContentElement (INode node, Apitron.PDF.Kit.Styles.Text.Font font) <0x40625f40 + 0x00503> in <filename unknown>:0 
  at ManagerServer.PdfConverter.ContentElement (INode node, Apitron.PDF.Kit.Styles.Text.Font font) <0x40625f40 + 0x00e57> in <filename unknown>:0 
  at ManagerServer.PdfConverter.ContentElement (INode node, Apitron.PDF.Kit.Styles.Text.Font font) <0x40625f40 + 0x00e57> in <filename unknown>:0 
  at ManagerServer.PdfConverter.ContentElement (INode node, Apitron.PDF.Kit.Styles.Text.Font font) <0x40625f40 + 0x00e57> in <filename unknown>:0 
  at ManagerServer.PdfConverter.Tr (IHtmlTableRowElement node, Apitron.PDF.Kit.Styles.Text.Font font) <0x40624b00 + 0x0013f> in <filename unknown>:0 
  at ManagerServer.PdfConverter.Table (IHtmlTableElement node, Apitron.PDF.Kit.Styles.Text.Font font) <0x40627e50 + 0x00433> in <filename unknown>:0 
  at ManagerServer.PdfConverter.ContentElement (INode node, Apitron.PDF.Kit.Styles.Text.Font font) <0x40625f40 + 0x001f7> in <filename unknown>:0 
  at ManagerServer.PdfConverter.ContentElement (INode node, Apitron.PDF.Kit.Styles.Text.Font font) <0x40625f40 + 0x00e57> in <filename unknown>:0 
  at ManagerServer.PdfConverter.Tr (IHtmlTableRowElement node, Apitron.PDF.Kit.Styles.Text.Font font) <0x40624b00 + 0x0013f> in <filename unknown>:0 
  at ManagerServer.PdfConverter.ConvertHtmlToPdf (System.String input, System.IO.Stream output, Apitron.PDF.Kit.FixedLayout.PageProperties.PageBoundary pageBoundary) <0x40550000 + 0x00ae7> in <filename unknown>:0 
  at ManagerServer.HttpHandlers.Pdf.Post () <0x4068f070 + 0x00633> in <filename unknown>:0 

Here’s my code for the theme (some bits hashed), custom stuff at the end:

<table style="padding: 30px">
    <thead>
        <tr>
            <td colspan="99">
                <table style="margin-bottom: 20px"><tr>
                    <td style="font-weight: bold; font-size: 32px">{{ title }}</td>
                    {% if business.logo != null %}<td style="text-align: right"><img src="{{ business.logo }}" style="max-height: 150px; max-width: 300px"></td>{% endif %}
                </tr></table>
                
                <table style="margin-bottom: 20px"><tr>
                    <td>
                        <div><b>{{ recipient.name }}</b> {{ recipient.code }}</div>
                        <div>{{ recipient.address | newline_to_br }}</div>
                        <div>{{ recipient.identifier }}</div>
                    </td>
                    <td style="border-right-width: 1px; padding-right: 20px; text-align: right">
                        {% for field in fields %}
                        <div style="font-weight: bold">{{ field.label }}</div>
                        <div style="margin-bottom: 10px">{{ field.text }}</div>
                        {% endfor %}
                    </td>
                    <td style="padding-left: 20px; width: 200px">
                        <div style="font-weight: bold">{{ business.name }}</div>
                        <div>{{ business.address | newline_to_br }}</div>
                        <div>{{ business.identifier }}</div>
                    </td>
                </tr></table>

                <div style="font-size: 14px; font-weight: bold; margin-bottom: 20px">{{ description }}</div>
            </td>
        </tr>
        <tr>
            {% for column in table.columns %}            
            <td style="font-weight: bold; padding: 5px 10px; text-align: {{ column.align }}; border-left-width: 1px; border-bottom-width: 1px; border-top-width: 1px{% if forloop.last == true %}; border-right-width: 1px{% endif %}{% if column.nowrap %}; white-space: nowrap; width: 80px{% endif %}">{{ column.label }}</td>
            {% endfor %}
        </tr>
    </thead>
    <tbody>
        {% for row in table.rows %}
        <tr>
            {% for cell in row.cells %}
            <td style="padding: 5px 10px; text-align: {{ table.columns[forloop.index0].align }}; border-left-width: 1px{% if forloop.last == true %}; border-right-width: 1px{% endif %}{% if table.columns[forloop.index0].nowrap %}; white-space: nowrap; width: 80px{% endif %}">{{ cell.text | newline_to_br }}</td>
            {% endfor %}
        </tr>
        {% endfor %}
        {% for column in table.columns %}            
            <td style="border-bottom-width: 1px; border-left-width: 1px{% if forloop.last == true %}; border-right-width: 1px{% endif %}">&nbsp;</td>
        {% endfor %}
        {% for total in table.totals %}
        <tr>
            <td colspan="{{ table.columns | size | minus:1 }}" style="padding: 5px 10px; text-align: right{% if total.emphasis == true %}; font-weight: bold{% endif %}">{{ total.label }}</td>
            <td style="border-color: #000; border-left-width: 1px; white-space: nowrap; border-right-width: 1px; border-bottom-width: 1px; padding: 5px 10px; text-align: right{% if total.emphasis == true %}; font-weight: bold{% endif %}">{{ total.text }}</td>
        </tr>
        {% endfor %}

        {% for field in custom_fields %}
        <tr>
            <td colspan="99">
                <div style="font-weight: bold; padding-top: 20px">{{ field.label }}</div>
                <div>{{ field.text | newline_to_br }}</div>
            </td>
        </tr>
        {% endfor %}
        
        {% if emphasis.text != null and emphasis.positive %}
        <tr><td colspan="99">
            <div style="text-align: center; margin-top: 40px">
                <span style="color: #006400; border-width: 5px; border-color: #006400; padding: 10px; font-size: 20px">
                {{ emphasis.text | upcase }}
                </span>
            </div>
        </td></tr>
        {% endif %}

        {% if emphasis.text != null and emphasis.negative %}
        <tr><td colspan="99"><div style="text-align: center; margin-top: 40px"><span style="color: #FF0000; border-width: 5px; border-color: #FF0000; padding: 10px; font-size: 20px">{{ emphasis.text | upcase }}</span></div></td></tr>
        {% endif %}
    </tbody>

    {% if title == 'Invoice' %}
        {% for total in table.totals %}
            {% if total.label == 'Total' %}
            {% assign totalN = total.text %}
            <tr><td colspan="99">
                <table><tr>
                    <td>
                        <p style="text-align: left; margin-top: 40px">
                            <strong>EFT Banking details:</strong><br>
                            Bank: ######<br>
                            Account Number: #####<br>
                            Branch code: ######<br>
                            Ref: {{ reference }}<br>
                        </p>
                    </td>
                    <td>
                        <p style="text-align: right; font-size: 14px; font-weight: bold; margin-top: 40px">
                            <strong> SnapScan, card services -> </strong><br>
                        </p>
                    </td>
                    <td>
                        <div style="text-align: center; margin-top: 25px">
                            <a href="https://pos.snapscan.io/qr/######?id={{ reference }}&amount={{ totalN | remove:'.' | remove:'R'}}">
                                <img src="https://pos.snapscan.io/qr/#######.svg?id={{ reference }}&amount={{ totalN | remove:'.' | remove:'R'}}&snap_code_size=100">
                            </a>
                            <a href="https://www.payfast.co.za/eng/process?cmd=_paynow&amp;receiver=######&amp;item_name={{ reference }}&amp;amount={{ totalN | remove:'R'}}">
                                <img src="https://www.payfast.co.za/images/buttons/light-small-paynow.png">
                            </a>
                        </div>
                    </td>
                </tr></table></td><tr>
            {% endif %}
        {% endfor %}
    {% endif %}
</tr></tr></table>

Any ideas what the error is? The email failure is similar, just with less output.

*Edit

So after experimentation, it’s the pictures (pay now button and snapscan code).

The PDF generator seems to be having issues with the .png and .svg.

With SVG it shows “unsupported file format”.

@lubos, what you think is the issue?

Are you able to use PNG only? SVG is not currently supported.

Hey @lubos,

Yes, I have just set it up like that now, but the error in my first post, the long error, is what I now get.

The SVG just showed unsupported on the invoice. With PNG it doesn’t create the PDF at all (or email.).

I tried now with nothing else except the single line adding the PayFast image, and it still errors out. So it does not like inserting images? It works fine in the invoice preview.

Edit

@lubos
I tried working around this by downloading the desktop version and importing the business, but no luck. Still does not work. Mono Issue? The desktop client is on Mac.

I think the issue must be related to how PDF generator is trying to retrieve image from the remote server…

What you could do is to convert PNG image into base64 and directly inline it in the template, so instead of:

<img src="https://www.payfast.co.za/images/buttons/light-small-paynow.png">

do this:

<img src="data:image/png;base64,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Hey @lubos,

This is indeed a work around, though not for the snapscan codes, as they are generated on the fly, per invoice.

This used to work, for a long while. I only noticed it stop after switching to the new theme. Not sure if that helps fin the issue.

Is this something that manager can fix? Or is it a problem with the PDF/Email generator?

How come it’s not sufficient solution?

<img src="https://www.payfast.co.za/images/buttons/light-small-paynow.png">

is static image. Not generated on fly. So it doesn’t matter whether it’s referenced by URL or inlined as base64.

They are 2 different services. SnapScan and PayFast
The hashes are my snapscan ID. I don’t want it unwittingly copied.

<a href="https://pos.snapscan.io/qr/######?id={{ reference }}&amount={{ totalN | remove:'.' | remove:'R'}}">
  <img src="https://pos.snapscan.io/qr/#######.svg?id={{ reference }}&amount={{ totalN | remove:'.' | remove:'R'}}&snap_code_size=100">
</a>

SnapScan works off of a unique QR code. This then can get scanned with a cell phone with the snapscan app.

Most of my customers don’t use this though, so it is not time critical, but still a bug I would say?

It is a bug in a sense that it used to work but Manager was using external web-server to generate PDFs back then. This is no longer a case and Manager is generating PDFs internally. And internal PDF generator doesn’t support SVG yet. It shouldn’t be difficult to add support for it though. I will be looking into it sometime this month.

SVG isn’t the problem, that was a bad example. I can use png there too, (it’s interchangeable) but it still won’t create the invoice. There is something, as you mentioned, wrong with fetching the image. I think this might be an ssl/tls error.

<a href="https://pos.snapscan.io/qr/######?id={{ reference }}&amount={{ totalN | remove:'.' | remove:'R'}}">
  <img src="https://pos.snapscan.io/qr/#######.png?id={{ reference }}&amount={{ totalN | remove:'.' | remove:'R'}}&snap_code_size=100">
</a>

I see, yeah. What operating system are you running again? I will try to reproduce.

I am using the server edition, on Ubuntu 16.04. I also tried the desktop client on Mac OS.

Any other info I can give you?

Edit

@lubos, another issue, the hyperlinks are not being embedded into the PDFs.
So once emailed/generated, one cannot follow the link attached to the image.

I have been having the same issue for a few weeks. My manager just upgraded to the latest version, but issue still presistent. Please help.

Manager : 17.1.12 Server Edition
OS : CentOS 7