I bought a HDD with Amazon but eventually they could not deliver the article and refunded the money.
I need to create a creditnote for this but when I do the overall amount increases with the payed amount or when I use minus the total become negative (meaning I still receive money of this vendor)
How can I get the amount to zero?
I tried to use the options:
Receive costs
Credit notes
Debit notes
Without any luck.
Please be so kind and show me the steps to solve this issue.
Kind regards,
Jan