How to pass entry for RMA (return material authorization)

[Sarika]

@Brucanna

Step 1The customer returns the product and you issue a credit note

So the Credit Note Amount = 0 ?

@Brucanna

Step 2Send the Customer a replacement product with a Sales Invoice

Issue the Customer New Sales Invoice with amount = 0 ?

@Brucanna

If you have the replacement item in stock and is dispatched the same day then you could possibly ignore the paperwork, but if there is going to be a time delay between receiving and returning then the paperwork helps to keep track of events.

Great, will keep this in mind. However, there is part number / serial number to an inventory. So i may need to follow the above steps. (Credit Note)

Thanks!