# Why aren't my Receipts showing against my Customer Statement.? **URL:** \ **Category:** Uncategorized\ **Created:** [March 18, 2019, 7:04am UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170 "2019-03-18T07:04:13Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![sxr8000](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@sxr8000](https://forum.manager.io/u/sxr8000)\ **Post date:** [March 18, 2019, 7:04am UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170/1 "2019-03-18T07:04:13Z")
I have issued a Receipt and posted against my Customers name including the Invoice it is paying. This is not showing against my Customer’s Statemenr ---
**Author:** ![sharpdrivetek](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/sharpdrivetek/32/34244_2.png) [@sharpdrivetek](https://forum.manager.io/u/sharpdrivetek)\ **Post date:** [March 18, 2019, 7:46am UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170/2 "2019-03-18T07:46:20Z")
please provide more details so that other users can provide help. a screenshot of your receipt edit page would be helpful. also make sure you did everything as per the below guide. [https://www.manager.io/guides/7820](https://www.manager.io/guides/7820) ---
**Author:** ![sxr8000](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@sxr8000](https://forum.manager.io/u/sxr8000)\ **Post date:** [March 18, 2019, 8:37am UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170/3 "2019-03-18T08:37:42Z")
I have Created a Sales Invoice, this was then recorded (automatically) as a Sale. When the amount was paid by the Customer, a New Receipt was created, showing the Customer, and Invoice number that was originally issued, and the amount received was shown as going into the bank account by Direct Deposit. ---
**Author:** ![sxr8000](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@sxr8000](https://forum.manager.io/u/sxr8000)\ **Post date:** [March 18, 2019, 9:11am UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170/4 "2019-03-18T09:11:08Z")
I have a screenshot - how do I post it on this forum? ---
**Author:** ![sharpdrivetek](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/sharpdrivetek/32/34244_2.png) [@sharpdrivetek](https://forum.manager.io/u/sharpdrivetek)\ **Post date:** [March 18, 2019, 9:48am UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170/5 "2019-03-18T09:48:27Z")
use the upload option available. ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/f/b/fb19ee1cb657cecb540b8ba5012f87be1e436e17.png) ---
**Author:** ![sxr8000](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@sxr8000](https://forum.manager.io/u/sxr8000)\ **Post date:** [March 18, 2019, 11:06am UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170/6 "2019-03-18T11:06:44Z")
![Screenshot%20(4)](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/1/e/1e83f8bd31b561fa96ef13b6882e136b84d05113.png) ---
**Author:** ![sharpdrivetek](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/sharpdrivetek/32/34244_2.png) [@sharpdrivetek](https://forum.manager.io/u/sharpdrivetek)\ **Post date:** [March 18, 2019, 11:54am UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170/7 "2019-03-18T11:54:31Z")
the source of your problem is you seem to have modified the default _Accounts receivable_ account or created a new account altogether. by default, all Customers are linked to the default _Accounts receivable_ account. ths is the same account which you should be selecting in your line item. selecting this account will automatically allow you to select the customer next. ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/6/b/6bbb9a216a12eace1f0baa6660064fd9e3e80277.png) i had already provided the link to relevant guide in my first reply. kindly go through the same. ---
**Author:** ![sxr8000](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@sxr8000](https://forum.manager.io/u/sxr8000)\ **Post date:** [March 18, 2019, 10:17pm UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170/8 "2019-03-18T22:17:16Z")
This alternative number was only created yesterday to see if it would correct the situation. - no difference! ---
**Author:** ![sxr8000](https://avatars.discourse-cdn.com/v4/letter/s/bbce88/32.png) [@sxr8000](https://forum.manager.io/u/sxr8000)\ **Post date:** [March 18, 2019, 10:44pm UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170/9 "2019-03-18T22:44:53Z")
All Sorted - Problem solved Thanks to all. ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 3:02pm UTC](https://forum.manager.io/t/why-arent-my-receipts-showing-against-my-customer-statement/21170/10 "2023-01-18T15:02:42Z")