# Unable to login My Customer Portal Services

**URL:** <https://forum.manager.io/t/unable-to-login-my-customer-portal-services/67221>\
**Category:** Uncategorized\
**Created:** [March 5, 2026, 5:56am UTC](https://forum.manager.io/t/unable-to-login-my-customer-portal-services/67221 "2026-03-05T05:56:18Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Burhania](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/burhania/32/40022_2.png) [@Burhania](https://forum.manager.io/u/Burhania)\
**Post date:** [March 5, 2026, 5:56am UTC](https://forum.manager.io/t/unable-to-login-my-customer-portal-services/67221/1 "2026-03-05T05:56:18Z")

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Hello every one.

I am unable to access or login to my Customer service portal where we used to have various Admin settings , such as:

1. Cloud Server Restart

```auto
2. Login Image uploading

```

Ealier, we used to have these Admin -level services under [Cloud.Manager.io](http://Cloud.Manager.io) and proceed from there.Now, its says, Login in to your account or create a new one. I created an account and loged in, and the system sys “ you do not have a cloud servers”

Can any one help me fix this

Thanks

Burhania

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**Author:** ![Syed\_Salman\_Ali](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/syed_salman_ali/32/29255_2.png) [@Syed\_Salman\_Ali](https://forum.manager.io/u/Syed_Salman_Ali)\
**Post date:** [March 5, 2026, 6:32am UTC](https://forum.manager.io/t/unable-to-login-my-customer-portal-services/67221/2 "2026-03-05T06:32:35Z")

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Sign In to the cloud from your registered email ID.  
then it will ask ypu to `select cloud server`,

 ![Screenshot 2026-03-05 at 11-28-38 Manager.io](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/2/f/2fb205cbd84d2566ae803706ab658f81789d50b1.png)

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**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\
**Post date:** [March 5, 2026, 6:40am UTC](https://forum.manager.io/t/unable-to-login-my-customer-portal-services/67221/3 "2026-03-05T06:40:16Z")

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That’s right,

I was scrambling to regain access over my cloud server. I had just ceded my old email domain after a business name change and I was afraid to lose access to the customer portal.

Thankfully I tried using some emails that I used in the past, and thankfully one of them worked.

You need to try all emails possible, and hopefully you still have access to your registered mail or at least know the password.

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**Author:** ![Burhania](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/burhania/32/40022_2.png) [@Burhania](https://forum.manager.io/u/Burhania)\
**Post date:** [March 6, 2026, 7:14am UTC](https://forum.manager.io/t/unable-to-login-my-customer-portal-services/67221/4 "2026-03-06T07:14:14Z")

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I think that mr @lubos is to guide us regarding this change. Because currently we are missing features - such as changing or uploading our login image. As I mentioned, we used to do every thing via our “[Cloud.Manager.io](http://Cloud.Manager.io) with our Admin credentials with a hassle -free process.

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**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\
**Post date:** [March 6, 2026, 10:42am UTC](https://forum.manager.io/t/unable-to-login-my-customer-portal-services/67221/5 "2026-03-06T10:42:54Z")

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Hello @Burhania,

> [@Burhania](#):
>
> changing or uploading our login image

That’s not missing, it just works different. Now you can do it from `Users` screen.

> [@I want to upload logo](https://forum.manager.io/t/i-want-to-upload-logo/67005/3):
>
> Hello @lamin, You can do so from Users \> Image icon right next to New User button