# Suspense Account **URL:** \ **Category:** Uncategorized\ **Created:** [February 18, 2014, 12:42am UTC](https://forum.manager.io/t/suspense-account/506 "2014-02-18T00:42:05Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![mjgenay](https://avatars.discourse-cdn.com/v4/letter/m/b4bc9f/32.png) [@mjgenay](https://forum.manager.io/u/mjgenay)\ **Post date:** [February 18, 2014, 12:42am UTC](https://forum.manager.io/t/suspense-account/506/1 "2014-02-18T00:42:06Z")
I’m having an issue where when ever I mark an invoice as paid my “suspense” account will go up by that amount of money. Example: I charge my customer $40 for a service, and charge it under the “sales” account. When I am paid I then mark the billed as paid. Naturally this credits account receivable by $40, however, instead of $40 appear in a cash account or anywhere else it is put in the “suspense” account. This is driving me crazy, I do not have to time go back and set up a journal entry that debits “cash” and credits “suspense” every time I make a sale. I did notice there is a drop down menu titled “Received In”, however, there are no accounts listed there and I can not type any in. Help is greatly appreciated and I apologize if I am making some stupid mistake… Also off topic, does anyone know if it is possible to import a customer list with addresses,emails, phone numbers, etc from Excel? ---
**Author:** ![tony](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tony/32/17755_2.png) [@tony](https://forum.manager.io/u/tony)\ **Post date:** [February 18, 2014, 3:35am UTC](https://forum.manager.io/t/suspense-account/506/2 "2014-02-18T03:35:11Z")
Did you set up a bank account for the money to be received into? If you didn’t create any bank accounts, `Received in` field will not show any options. ---
**Author:** ![mjgenay](https://avatars.discourse-cdn.com/v4/letter/m/b4bc9f/32.png) [@mjgenay](https://forum.manager.io/u/mjgenay)\ **Post date:** [February 18, 2014, 6:46pm UTC](https://forum.manager.io/t/suspense-account/506/3 "2014-02-18T18:46:01Z")
Apologies. I assumed that since I did not have an actual business bank account (I am just using my personal account) that is was unnecessary… I really wish the guide had more in depth information regarding the program, I feel like I am forced to learn most things by practice and fooling around. None the less I still do love this program, being a college student the idea of dumping $250 for Quickbooks seemed excessive. Seems easy enough. Just at the beginning of every year start the business off with a 0$ balance and then add and subtract as necessary. I do like how it is possible to have a negative balance in the bank account, that was a worry of mine. ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [February 18, 2014, 6:54pm UTC](https://forum.manager.io/t/suspense-account/506/4 "2014-02-18T18:54:13Z")
User guide has been written only a few days ago so it’s still very rough but it is ongoing process and we keep improving it every day. Anyway, if you don’t have business bank account, don’t use `Bank Accounts` tab. I’ll add some mechanism to receive payments from customers directly into your `Drawings` equity account which is exactly what is happening here. In the meantime, the only way to record transaction like this is through journal entry where you credit `Accounts receivable` and debit `Drawings` account. If you don’t have `Drawings` account, you can create it under `Settings` → `Chart of Accounts` ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [September 19, 2016, 5:12pm UTC](https://forum.manager.io/t/suspense-account/506/6 "2016-09-19T17:12:56Z")
Closed on September 19, 2016, 5:12pm UTC