# Software installation error **URL:** \ **Category:** Uncategorized\ **Created:** [September 1, 2024, 10:06am UTC](https://forum.manager.io/t/software-installation-error/55959 "2024-09-01T10:06:46Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Rizwan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/rizwan/32/34332_2.png) [@Rizwan](https://forum.manager.io/u/Rizwan)\ **Post date:** [September 1, 2024, 10:06am UTC](https://forum.manager.io/t/software-installation-error/55959/1 "2024-09-01T10:06:46Z")
me download new software v24.8.30 me install in window 11 butt sill error (the app did’t start.) please give me solution what me do? ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/2/e/2e47f7cfe0e83de9b39d313e4a3092e3c692f795.png) ---
**Author:** ![eko](https://avatars.discourse-cdn.com/v4/letter/e/a8b319/32.png) [@eko](https://forum.manager.io/u/eko)\ **Post date:** [September 1, 2024, 11:23am UTC](https://forum.manager.io/t/software-installation-error/55959/2 "2024-09-01T11:23:58Z")
The screenshot shows the download of the .msix file which is the installation file. Make sure that you downloaded the right version from [https://www.manager.io/download](https://www.manager.io/download) The one you showed is the 64-bit version. If your system is 32-bit you need to click on the Alternative download link see screenshot below: ![Screenshot 2024-09-01 at 12.19.52](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/4/1/416fa319566ee834207a356cacf4088faba0ed94.png) If it is the .msix file search the forum for a discussion about it and installation issues and fixes, for example you could find: > [@Can't Install Manager on Windows 11 IoT Enterprise LTSC .msix not opening](https://forum.manager.io/t/cant-install-manager-on-windows-11-iot-enterprise-ltsc-msix-not-opening/55405/6): > > It would be surprising to me if your version of Windows wouldn’t support MSIX format. Perhaps it’s an optional component that is not installed by default considering you are using specialized Windows build. However MSIX is glorified ZIP format. You can rename MSIX to ZIP and then unpack the contents and launch ManagerDesktop.exe. ---
**Author:** ![Rizwan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/rizwan/32/34332_2.png) [@Rizwan](https://forum.manager.io/u/Rizwan)\ **Post date:** [October 4, 2024, 7:36pm UTC](https://forum.manager.io/t/software-installation-error/55959/3 "2024-10-04T19:36:28Z")
dear i m try as your method but still issue is same me download alternative 32 bit but still not resolve plz help me ---
**Author:** ![Manager\_User](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Manager\_User](https://forum.manager.io/u/Manager_User)\ **Post date:** [October 4, 2024, 8:01pm UTC](https://forum.manager.io/t/software-installation-error/55959/4 "2024-10-04T20:01:14Z")
What are you needing? 32-bit or 64-bit. Until you answer that we can’t help you. ---
**Author:** ![eko](https://avatars.discourse-cdn.com/v4/letter/e/a8b319/32.png) [@eko](https://forum.manager.io/u/eko)\ **Post date:** [October 4, 2024, 8:26pm UTC](https://forum.manager.io/t/software-installation-error/55959/5 "2024-10-04T20:26:00Z")
Your problem is with the .msix file The solution is simple, see: > [@Can't Install Manager on Windows 11 IoT Enterprise LTSC .msix not opening](https://forum.manager.io/t/cant-install-manager-on-windows-11-iot-enterprise-ltsc-msix-not-opening/55405/6): > > It would be surprising to me if your version of Windows wouldn’t support MSIX format. Perhaps it’s an optional component that is not installed by default considering you are using specialized Windows build. However MSIX is glorified ZIP format. You can rename MSIX to ZIP and then unpack the contents and launch ManagerDesktop.exe. i.e download the .msix file, 32 or 64-bit based on your cpu (computer processor) but change the filename from .msix to .zip and extract that.