# Sales Invoice: Paid in full bug **URL:** \ **Category:** Uncategorized\ **Created:** [January 14, 2020, 9:15am UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313 "2020-01-14T09:15:21Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![raJ](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/raj/32/4265_2.png) [@raJ](https://forum.manager.io/u/raJ)\ **Post date:** [January 14, 2020, 9:15am UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/1 "2020-01-14T09:15:21Z")
Hi. I recently noticed that manager marks few `Sales Invoice` paid in full even though it is unpaid as per recorded transactions. I tried refreshing the page but in vain. Surprisingly, when i open it in separate tab it automatically marks unpaid. I am facing this issue in 1-2 invoices out of 50+ invoices I create daily. Has anybody experienced similar problem or could anyone advise what might go wrong? ---
**Author:** ![Joe91](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/joe91/32/35781_2.png) [@Joe91](https://forum.manager.io/u/Joe91)\ **Post date:** [January 14, 2020, 9:37am UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/2 "2020-01-14T09:37:08Z")
You need to explain this using screenshots of the invoices in question This could be because some of your customers have a credit balance ---
**Author:** ![raJ](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/raj/32/4265_2.png) [@raJ](https://forum.manager.io/u/raJ)\ **Post date:** [January 14, 2020, 10:07am UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/3 "2020-01-14T10:07:16Z")
Hi @Joe91 Attached the Sales Invoice marked as Paid in full after creation. ![Paid in full](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/0/8/0890d4663f53bbb58ab365ecca7446d0444f591d.jpeg) Attached the Sales Invoice which was opened in a new tab marked nothing and deemed as unpaid. ![Unpaid](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/8/e/8ef54b6ecb16ca4ea1ef65ccfe7d4bb6d72600b5.png) Attached customer ledger showing no credits. ![Customer ledger](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/6/4/64a822ac6d9bd0bd47b833e0d865990a2af1c8a7.png) ---
**Author:** ![Joe91](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/joe91/32/35781_2.png) [@Joe91](https://forum.manager.io/u/Joe91)\ **Post date:** [January 14, 2020, 10:47am UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/4 "2020-01-14T10:47:45Z")
Very strange - it would seem to be a problem with the generation of the print image as there are no payments allocated to the invoice I will have to leave this to someone better qualified than me What version and edition of manager are you using? Are you using a custom theme? ---
**Author:** ![raJ](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/raj/32/4265_2.png) [@raJ](https://forum.manager.io/u/raJ)\ **Post date:** [January 14, 2020, 12:06pm UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/5 "2020-01-14T12:06:31Z")
I am sure it is a bug as there is no payment which reflects in the invoice and thus can’t be paid in full. 19.12.13 in cloud edition. No. I am not using custom theme. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 14, 2020, 1:04pm UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/6 "2020-01-14T13:04:08Z")
> [@raJ](#): > > Surprisingly, when i open it in separate tab it automatically marks unpaid. What do you mean by this? How are you opening a sales invoice in separate tabs? (Tabs are the functional categories in the left navigation pane. If you mean something else, please explain.) ---
**Author:** ![raJ](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/raj/32/4265_2.png) [@raJ](https://forum.manager.io/u/raJ)\ **Post date:** [January 16, 2020, 11:42am UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/7 "2020-01-16T11:42:09Z")
Sorry for the radio silence. I meant opening tabs in a new window marks invoice as unpaid. But the window invoice was created marks paid in full despite page refreshes. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 16, 2020, 1:41pm UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/8 "2020-01-16T13:41:11Z")
I cannot reproduce this. You initially wrote that this happens on a “few” sales invoices. Trying copying (on paper) all details of one of those sales invoices, deleting the invoice, and re-entering it exactly as before. Perhaps your data file was corrupted. ---
**Author:** ![raJ](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/raj/32/4265_2.png) [@raJ](https://forum.manager.io/u/raJ)\ **Post date:** [February 6, 2020, 9:20am UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/9 "2020-02-06T09:20:27Z")
I am now facing this problem often. Almost all invoice is marked paid in full without showing “less: receipt” as soon it is posted. And when I check from ledger I sometimes see those invoices shows “less: receipt” and sometimes it shows no receipt at all. The “less: receipt” is pretty inconsistent now which is why the invoice marks wrong “paid in full” @lubos please help. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [February 6, 2020, 1:09pm UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/10 "2020-02-06T13:09:15Z")
Did you try deleting and re-entering as I suggested? What happened? ---
**Author:** ![raJ](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/raj/32/4265_2.png) [@raJ](https://forum.manager.io/u/raJ)\ **Post date:** [February 16, 2020, 10:16am UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/11 "2020-02-16T10:16:23Z")
The invoices are posted by my employees who aren’t given permission to edit. By the time I check from a my PC the invoice becomes unpaid whilst my employee’s PC still shows paid in full. ---
**Author:** ![Brucanna](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/brucanna/32/1960_2.png) [@Brucanna](https://forum.manager.io/u/Brucanna)\ **Post date:** [February 20, 2020, 2:29pm UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/12 "2020-02-20T14:29:15Z")
> [@raJ](#): > > Almost all invoice is marked “paid in full” without showing “less: receipt” as soon it is posted. And that is the key point - having no “Less: Receipt” showing on a “Paid in Full” invoice. > [@raJ](#): > > The invoices are posted by my employees who aren’t given permission to edit. Is this permission possibly causing the condition. Does the condition still occur when an invoice is created by a user who doesn’t have restricted permissions. Or a “Form Default” selection - but just guessing here. ---
**Author:** ![raJ](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/raj/32/4265_2.png) [@raJ](https://forum.manager.io/u/raJ)\ **Post date:** [March 5, 2020, 2:32pm UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/14 "2020-03-05T14:32:47Z")
> [@Brucanna](#): > > And that is the key point - having no “Less: Receipt” showing on a “Paid in Full” invoice. Exactly! > [@Brucanna](#): > > Is this permission possibly causing the condition. Does the condition still occur when an invoice is created by a user who doesn’t have restricted permissions. > > Or a “Form Default” selection - but just guessing here. It occurs whichever the way. I checked form defaults, all seems good there. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [March 5, 2020, 2:39pm UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/15 "2020-03-05T14:39:23Z")
@raJ, you still have not reported the results of the test I recommended in post #8. Did you perform it? What happened? ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 2:56pm UTC](https://forum.manager.io/t/sales-invoice-paid-in-full-bug/26313/16 "2023-01-18T14:56:31Z")