# Refund data-entry problem

**URL:** <https://forum.manager.io/t/refund-data-entry-problem/49615>\
**Category:** Uncategorized\
**Created:** [October 28, 2023, 11:09am UTC](https://forum.manager.io/t/refund-data-entry-problem/49615 "2023-10-28T11:09:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Qwerty](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/qwerty/32/19719_2.png) [@Qwerty](https://forum.manager.io/u/Qwerty)\
**Post date:** [October 28, 2023, 11:09am UTC](https://forum.manager.io/t/refund-data-entry-problem/49615/1 "2023-10-28T11:09:36Z")

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Customer “J” paid my $80 sales invoice in advance but then cancelled his order and requested a refund. I am trying to follow the instructions to enter the $80 refund paid from my bank account to his account - but under Sales Invoices it still shows that he has $80 “ **overdue** ”. What am I doing wrong please?

 ![mgr](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/d/e/de2c98628a9cf15c9f2f8aab6029b9a146bd4eae.png)

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**Author:** ![Joe91](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/joe91/32/35781_2.png) [@Joe91](https://forum.manager.io/u/Joe91)\
**Post date:** [October 28, 2023, 11:14am UTC](https://forum.manager.io/t/refund-data-entry-problem/49615/2 "2023-10-28T11:14:38Z")

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You need to cancel the Sales Invoice by issuing a Credit Note  
[Use credit notes for customer returns and refunds | Manager](https://www2.manager.io/guides/7425)

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**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\
**Post date:** [July 5, 2026, 8:00pm UTC](https://forum.manager.io/t/refund-data-entry-problem/49615/3 "2026-07-05T20:00:51Z")

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