Reason on credit note

1

Grating to all,
I create a new Credit Note as normal. Then once I rely it I receive error message as bellow

Message": “Debit and credit note (invoice type code (BT-3) is equal to 383 or 381) must contain the reason (KSA-10) for this invoice type issuing.”

There is no room to select the reason
Please advice

Thank you,

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2

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Reason is mandatory for Credit Note

3

Hi

We appreciate your reply, we know it’s mandatory for Credit Note. I received an error msg once I try to Rely

status": “ERROR”,
“type”: “ERROR”,
“code”: “BR-KSA-17”,
“category”: “KSA”,
“Message”: “Debit and credit note (invoice type code (BT-3) is equal to 383 or 381) must contain the reason (KSA-10) for this invoice type issuing.

My Credit Note in system does not has a room for Reason as you have, see snapshot below

How can I add it ??

Thank you

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4

Edit your invoice, fill in the Note / Reason field with the reason for issuing the Credit Note, then save and try resending the invoice to ZATCA.

Also, make sure all required elements in the invoice are correctly filled. We’ve noticed that the invoice screenshots you’ve shared often omit key fields. Please ensure the full layout is visible when sharing for troubleshooting.

The easiest way to create a Credit Note is directly from the invoice view of the original transaction. Just click Copy to - New Credit Note, adjust the contents as needed, and make sure the Note / Reason field is filled in properly.

{871D4585-96BB-4086-92A4-BE70F265A4A6}
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5

I do not have the field to enter the reason as you have

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the question is how I can create the field to fill it out ??

Thank you

6

this is the second part of my Credit Note as requested

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7

It looks like you haven’t updated the custom field yet.

Try filling in the Instruction Notes field.

8

I update the Credit Note and added the field of Reason but still received same Error massage once I rely it to ZATCA

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],

“warningMessages”: ,

“errorMessages”: [

{

“status”: “ERROR”,

“type”: “ERROR”,

“code”: “BR-KSA-17”,

“category”: “KSA”,

“Message”: “Debit and credit note (invoice type code (BT-3) is equal to 383 or 381) must contain the reason (KSA-10) for this invoice type issuing.”

Thank you,

Best Regards,

Saleh Hussain Alkhadary,

Saleh Hussain Al Khadary Trading Est.

Mobile +966 50 006 3851