# QR error **URL:** \ **Category:** Uncategorized\ **Created:** [November 26, 2021, 4:57pm UTC](https://forum.manager.io/t/qr-error/38231 "2021-11-26T16:57:33Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![taher\_haytham](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/taher_haytham/32/34633_2.png) [@taher\_haytham](https://forum.manager.io/u/taher_haytham)\ **Post date:** [November 26, 2021, 4:57pm UTC](https://forum.manager.io/t/qr-error/38231/1 "2021-11-26T16:57:34Z")
When photographing the QR in the sales invoice, it gives false information. It only gives many letters. Is the problem software? ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [November 26, 2021, 5:01pm UTC](https://forum.manager.io/t/qr-error/38231/2 "2021-11-26T17:01:47Z")
Is this the KSA QR code? ---
**Author:** ![taher\_haytham](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/taher_haytham/32/34633_2.png) [@taher\_haytham](https://forum.manager.io/u/taher_haytham)\ **Post date:** [November 26, 2021, 5:02pm UTC](https://forum.manager.io/t/qr-error/38231/3 "2021-11-26T17:02:11Z")
yeas ---
**Author:** ![taher\_haytham](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/taher_haytham/32/34633_2.png) [@taher\_haytham](https://forum.manager.io/u/taher_haytham)\ **Post date:** [November 26, 2021, 5:02pm UTC](https://forum.manager.io/t/qr-error/38231/4 "2021-11-26T17:02:48Z")
You can try it now ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [November 26, 2021, 5:03pm UTC](https://forum.manager.io/t/qr-error/38231/5 "2021-11-26T17:03:49Z")
These is the requirements of ZATCA, they want their QR code to be encoded in base 64 which you the random letters you see. For more information check this thread: [Saudi Arabia](https://forum.manager.io/t/saudi-arabia/37812) ---
**Author:** ![taher\_haytham](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/taher_haytham/32/34633_2.png) [@taher\_haytham](https://forum.manager.io/u/taher_haytham)\ **Post date:** [November 26, 2021, 5:05pm UTC](https://forum.manager.io/t/qr-error/38231/6 "2021-11-26T17:05:10Z")
Your words are incorrect because yesterday the QR was reading the invoice number, the amount and some information ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [November 26, 2021, 5:36pm UTC](https://forum.manager.io/t/qr-error/38231/7 "2021-11-26T17:36:55Z")
Your words are incorrect. 😂 Please check the post to be up-to-date with what’s going on with Saudi localization pack 👇 > [@Ealfardan](#): > > For more information check this thread: > [Saudi Arabia](https://forum.manager.io/t/saudi-arabia/37812) ---
**Author:** ![OMAR](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/omar/32/35025_2.png) [@OMAR](https://forum.manager.io/u/OMAR)\ **Post date:** [November 28, 2021, 6:47am UTC](https://forum.manager.io/t/qr-error/38231/8 "2021-11-28T06:47:01Z")
good morning sometimes the QR code is not appear in some of the invoices not all , i did update by reinstalling the desktop version , now the QR code show mistakes not clear details about the invoice . ![WhatsApp Image 2021-11-28 at 9.43.25 AM](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/3/0/300dd78fbf85a1380410d516084161d471d5f26e.jpeg) ---
**Author:** ![abdulbari](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/abdulbari/32/20703_2.png) [@abdulbari](https://forum.manager.io/u/abdulbari)\ **Post date:** [November 28, 2021, 6:59pm UTC](https://forum.manager.io/t/qr-error/38231/9 "2021-11-28T18:59:41Z")
this QR Code is correct in terms of Data encryption as per ZATCA requirement for presentation, but when we use ZATCA App which has to read the QR Code you will get invalid code. there is an error with QR Creation we are waiting reply from Lubos ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [November 28, 2021, 8:37pm UTC](https://forum.manager.io/t/qr-error/38231/10 "2021-11-28T20:37:22Z")
@abdulbari I suspect if it’s not working, then VAT number is not set under `Business Details`. Can you check your `Business Details` screen and confirm you have correct VAT number in there? Example: ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/1/6/16249eec0bdfcec38df0b89779388d3874edfc3e.png) ---
**Author:** ![abdulbari](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/abdulbari/32/20703_2.png) [@abdulbari](https://forum.manager.io/u/abdulbari)\ **Post date:** [November 28, 2021, 9:06pm UTC](https://forum.manager.io/t/qr-error/38231/11 "2021-11-28T21:06:27Z")
@lubos please find below photos Thanks for your help and support. For me Since Manager not yet registered under ZATCA portal Iam using ZATCA App as proof that it is compliance which will be easy for me to onboard new customers to manager this is one of the main reason I keep follow up for this. ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/1/0/10cf5252be5af0c3c06cdb543a68b23dd14127e2.png) ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/5/5/55f0a0b50702fa9047f942f6c0f97cddf8415bad.png) ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [November 28, 2021, 9:09pm UTC](https://forum.manager.io/t/qr-error/38231/12 "2021-11-28T21:09:32Z")
Can you post QR code which doesn’t work in official ZATCA app? ---
**Author:** ![abdulbari](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/abdulbari/32/20703_2.png) [@abdulbari](https://forum.manager.io/u/abdulbari)\ **Post date:** [November 29, 2021, 6:33am UTC](https://forum.manager.io/t/qr-error/38231/13 "2021-11-29T06:33:36Z")
the only show invalid code but to know the correct QR Code creation I suggest to refer to below PDF shared earlier. > [@Saudi Arabia](https://forum.manager.io/t/saudi-arabia/37812/123): > > I have changed and added Correct VAT No to Localization file and tested the code it is still in Valid. As I understood if the app read the QR Code then it is comply with ZATCA Rules. I have attached QR Code Creation PDF. I hope it will help to check where is the error [QRCodeCreation.pdf](https://forum.manager.io/uploads/short-url/xb3bUp75DNcdt4poeHMeNDjOWcS.pdf) (892.0 KB) Please let me know if you need further information ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [November 29, 2021, 7:35am UTC](https://forum.manager.io/t/qr-error/38231/14 "2021-11-29T07:35:35Z")
**Manager Sample QR** > [@OMAR](#): > > ![WhatsApp Image 2021-11-28 at 9.43.25 AM](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/3/0/300dd78fbf85a1380410d516084161d471d5f26e.jpeg) Decodes to the following: > Rمؤسسةقطب العالميةللتجارةBTERLTIONAL POLE TPDID EST .2021-11-28T0619:10.45Z230 **ZATCA sample QR** If we compare it to the sample QR code provided in [QRCodeCreation.pdf](https://forum.manager.io/uploads/short-url/xb3bUp75DNcdt4poeHMeNDjOWcS.pdf), which is this: ![Screenshot_20211129-100806~2](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/0/5/05ea91d852c918cf7d17987db46c6e174b5344ef.png) And it decodes to: > Bobs Records3101223935000032022-04-25T15:30:00Za1000.00150.00 If we compare the two, we can quickly see that: 1. Manager’s QR has both Arabic and English names of the same business. ZATCA QR code has only one name. This is most likely a user error. 2. In Manager’s QR, the Arabic name has been padded with an “R” in the beginning and a “B” at the end. Not sure if this is by design, a bug or an error. @KSA guys, could you please provide a valid QR code with Arabic name. 3. In Manager’s QR, the English name was truncated from the beginning. It should have read “INTERLTIONAL POLE” rather than “TERLTIONAL POLE” but this seems like a user error due to mixing of Arabic and English names in one field. 4. The VAT number is missing in Manager’s QR code. As @lubos already explained, this is a user error. 5. Manager’s QR code has only one number. It should have two. Even in cases where 0 rated sales, the VAT amount should show as 0.00 and not get omitted. 6. The ZATCA QR code numbers are formatted with two decimal points. ---
**Author:** ![abdulbari](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/abdulbari/32/20703_2.png) [@abdulbari](https://forum.manager.io/u/abdulbari)\ **Post date:** [November 29, 2021, 7:29pm UTC](https://forum.manager.io/t/qr-error/38231/15 "2021-11-29T19:29:30Z")
I wish I could help in this but I don’t have programming skills. I agree that there is User Mistake which could be explained and supported by us. Thanks for your input Iam pretty sure it will add value to Lubos ---
**Author:** ![faisal2321](https://avatars.discourse-cdn.com/v4/letter/f/ecae2f/32.png) [@faisal2321](https://forum.manager.io/u/faisal2321)\ **Post date:** [December 4, 2021, 10:42am UTC](https://forum.manager.io/t/qr-error/38231/16 "2021-12-04T10:42:42Z")
It’s my first participation in the Forum. Many thanks to @lubos for his efforts. I’ve noted that after scanning the QR code, all information appears correct. But, ‘TIME’. I think it’s recorded in GMT timing. While, our timing in Saudi Arabia is GMT+3. Many thanks to all developers and participants. ---
**Author:** ![Rashad496](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/rashad496/32/32691_2.png) [@Rashad496](https://forum.manager.io/u/Rashad496)\ **Post date:** [December 4, 2021, 11:21am UTC](https://forum.manager.io/t/qr-error/38231/18 "2021-12-04T11:21:23Z")
Download this app for saudi qr code scane Android app > **[‎قارئ الفاتورة الالكترونية KSA](https://apps.apple.com/sa/app/e-invoice-qr-reader-ksa/id1580793042?l=ar)** > > ‎E-Invoice QR Reader: This application was developed with the aim of displaying the QR Code contents of any E-Invoice that is compliant with the Zakat and Tax Authority in Saudi Arabia. > > > قارئ الفاتورة الإلكترونية: هو برنامج تم تطويره خصيصا لغرض... ---
**Author:** ![faisal2321](https://avatars.discourse-cdn.com/v4/letter/f/ecae2f/32.png) [@faisal2321](https://forum.manager.io/u/faisal2321)\ **Post date:** [June 23, 2024, 11:31pm UTC](https://forum.manager.io/t/qr-error/38231/19 "2024-06-23T23:31:18Z")
@lubos the issue still not fixed. ---
**Author:** ![mam970](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mam970/32/60324_2.png) [@mam970](https://forum.manager.io/u/mam970)\ **Post date:** [June 24, 2024, 6:25am UTC](https://forum.manager.io/t/qr-error/38231/20 "2024-06-24T06:25:03Z")
It works with me. ---
**Author:** ![faisal2321](https://avatars.discourse-cdn.com/v4/letter/f/ecae2f/32.png) [@faisal2321](https://forum.manager.io/u/faisal2321)\ **Post date:** [June 24, 2024, 9:55am UTC](https://forum.manager.io/t/qr-error/38231/21 "2024-06-24T09:55:44Z")
The issue is still there. As I wrote before, all information is correct But “TIME”. Time recorded in QR Code is GMT time zone. I am in Saudi Arabia and our time zone is GMT+3 @mam970 if you are in Saudi Arabia try to scan QR Code via official ZATCA App and compare the time shown with the real invoice time. [Next page](https://forum.manager.io/t/qr-error/38231.md?page=2)