# QR bacode of tax invoice not work and ZATCA Phase 1 QR Code Generator disappeared **URL:** \ **Category:** Uncategorized\ **Created:** [July 12, 2025, 5:28pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865 "2025-07-12T17:28:56Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 12, 2025, 5:28pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/1 "2025-07-12T17:28:56Z")
QR bacode of tax invoice not work and ZATCA Phase 1 QR Code Generator disappeared kindly fix this problem ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [July 12, 2025, 5:40pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/2 "2025-07-12T17:40:32Z")
Hello @Mostafa_Makram, Please provide additional information: 1. Edition of Manager (i.e. Desktop, Server or Cloud) 2. Version number of Manager 3. Are you using a `Custom Theme`? ---
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 12, 2025, 5:46pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/3 "2025-07-12T17:46:11Z")
cloud version 25.7.12.2495 not using a `Custom Theme`? ---
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 12, 2025, 5:47pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/4 "2025-07-12T17:47:39Z")
![Screenshot 2025-07-12 at 8.46.53 PM](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/f/7/f74dc7653afc0ee6a3c34024fb9c76afd43a19e4.png) ---
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 13, 2025, 5:41pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/5 "2025-07-13T17:41:21Z")
Hello @Ealfardan please kindly inform me for solution of this problem ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [July 13, 2025, 6:50pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/6 "2025-07-13T18:50:26Z")
Unfortunately I don’t have a solution. This issue should have been solved a few versions back. You could try the following, in order: 1. Backup your Business file 2. Restart your Cloud server And the best I can do for you is to get your ticket in #bugs category, if all else fails. ---
**Author:** ![Mabaega](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mabaega/32/47471_2.png) [@Mabaega](https://forum.manager.io/u/Mabaega)\ **Post date:** [July 13, 2025, 11:42pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/7 "2025-07-13T23:42:02Z")
Please check the Business details, make sure the Country is filled in correctly ![{8D8B9581-F3C0-4BF3-B39B-288118CE5383}](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/d/9/d9f027e25bbfcba99b040c1bfee3970faaf79acf.png) ---
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 15, 2025, 8:22am UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/8 "2025-07-15T08:22:59Z")
Business details, the Country is filled is Saudi arabia ---
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 15, 2025, 8:23am UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/9 "2025-07-15T08:23:55Z")
Restart your Cloud server i made it 3 times without fixing problem ---
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 15, 2025, 9:26am UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/10 "2025-07-15T09:26:49Z")
This issue has persisted for over a week, and the lack of barcodes on invoices is causing problems and penalties for us in Saudi Arabia. We urgently request a quick resolution. ---
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 16, 2025, 10:57am UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/11 "2025-07-16T10:57:17Z")
any reply to fix it??? please @Ealfardan @Mabaega ---
**Author:** ![Mabaega](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mabaega/32/47471_2.png) [@Mabaega](https://forum.manager.io/u/Mabaega)\ **Post date:** [July 16, 2025, 11:52am UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/12 "2025-07-16T11:52:28Z")
I don’t understand what needs to be fixed. For QR code phase 1, you just need to confirm the country in your business details and the theme you’re using. It would be great if you could also share screenshots of your business details and invoice entry forms. Please also mention the manager edition and version you’re using. It seems this issue only occurs with your business data. ---
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 16, 2025, 2:59pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/13 "2025-07-16T14:59:43Z")
Hello @Mabaega this problem for 1business only ihave anotheer business on same cloud with Qr in sales invoices no problems but all business without ZATCA Phase 1 QR Code Generator please find the solution to fix this problem thanks ![Screenshot 2025-07-16 at 5.52.21 PM](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/0/0/00dd45f54cecb3e41f7fefa8c2e10fdac57854ed.png) ![Screenshot 2025-07-16 at 5.52.42 PM](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/e/f/ef09f341165cc62a59662d51dbc8bfa39a66444c.png) ![Screenshot 2025-07-16 at 5.52.14 PM](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/e/3/e3fb83ceecfd2f3d509b15541a6badc061ae4e4b.png) ---
**Author:** ![Mabaega](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mabaega/32/47471_2.png) [@Mabaega](https://forum.manager.io/u/Mabaega)\ **Post date:** [July 16, 2025, 3:30pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/14 "2025-07-16T15:30:04Z")
Show the edit form of your invoice, make sure you are not using a custom theme there. ---
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 16, 2025, 7:09pm UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/15 "2025-07-16T19:09:00Z")
![Screenshot 2025-07-16 at 10.07.57 PM](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/8/f/8f6a406f97ba2901af9b53268eaa5cdf8efb2101.png) ![Screenshot 2025-07-16 at 10.08.05 PM](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/0/2/025ed02d2e08fd5345fb5e68c27f40ea41e05d41.png) @Mabaega ---
**Author:** ![Mabaega](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mabaega/32/47471_2.png) [@Mabaega](https://forum.manager.io/u/Mabaega)\ **Post date:** [July 17, 2025, 12:59am UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/16 "2025-07-17T00:59:09Z")
This seems a bit unusual. The Phase I QR Code should appear by default for the country **المملكة العربية السعودية [ar-SA]**. You just need to make sure the correct country is selected under **Business Details**. You may need to share a backup of your business data with **@lubos** for further investigation. ![{59189A3D-540D-4D07-9996-07E0E3569311}](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/8/e/8ea7864c87158e401fa7b50ea6735b1bea3e0786.png) I also find it strange that your invoice view does not have a summary row like the one I showed. I’m using the **Desktop Edition, version 25.7.12.2494**. Another possibility is that you’re already using an **Image Custom Field** for the QR Code **but left it empty**. This might be causing a conflict or override—removing the default QR Code because the theme is trying to use the one from the custom field instead. ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/2/0/20525521cd50c66f4627dcc8b1819393c2a636fa.png) The easiest solution is to **install the ZATCA Phase 1 QR Code Generator Extension** in your business data and **regenerate** the QR Code using that **extension**. ![{DCC25F69-930B-414A-9BCE-28664CE42AF5}](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/7/8/78598df35a56ef6e08e1118affd63ba5f12e9311.png) ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [July 17, 2025, 1:14am UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/17 "2025-07-17T01:14:21Z")
I’m planning to clean up things. In near future there won’t be any automatic QR code. It will be done using extensions. This will avoid issues with having “the right” country set in business details etc. So to resolve this issue, use QR code extension as per @Mabaega suggestion because that’s the way forward. ---
**Author:** ![Mostafa\_Makram](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mostafa_makram/32/50689_2.png) [@Mostafa\_Makram](https://forum.manager.io/u/Mostafa_Makram)\ **Post date:** [July 17, 2025, 9:40am UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/18 "2025-07-17T09:40:53Z")
Qr Code is working now thanjs for all persons who try to fix it and And special thanks for @abdulbari for giving me his number to call him ant stay with me on phone till fix it thanks very much ---
**Author:** ![Ahmed\_Ahmeed](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ahmed_ahmeed/32/53859_2.png) [@Ahmed\_Ahmeed](https://forum.manager.io/u/Ahmed_Ahmeed)\ **Post date:** [November 14, 2025, 12:57am UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/19 "2025-11-14T00:57:31Z")
I am from Saudi Arabia and I have been using your software to issue invoices, but after the latest update I started facing serious problems, including: - The **QR code (Quick Response code)** disappeared from all old and new invoices. - **Printing is not working** properly and there are errors/issues when trying to print invoices. - New major issues appeared in the system, which made it difficult to use in daily work. This is causing big problems for me, especially because in Saudi Arabia the regulations (ZATCA – Zakat, Tax and Customs Authority) require a QR code on e-invoices. I kindly ask you to: 1. Explain the reason for these issues and how to fix them. 2. Guide me on how to **revert to the previous version** of the software, or provide a download link for the last stable release, because the old version was working much better for me. I would also like to ask if you can provide a **direct support contact number** (phone or WhatsApp, if available), or any fast support channel, so that I can resolve these issues more quickly, as the system is critical for my daily invoicing work. ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [November 14, 2025, 2:16am UTC](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865/20 "2025-11-14T02:16:51Z")
@Ahmed_Ahmeed are you on phase 1 or phase 2? [Next page](https://forum.manager.io/t/qr-bacode-of-tax-invoice-not-work-and-zatca-phase-1-qr-code-generator-disappeared/63865.md?page=2)