# Program not open after updated **URL:** \ **Category:** Uncategorized\ **Created:** [March 8, 2017, 7:26am UTC](https://forum.manager.io/t/program-not-open-after-updated/8807 "2017-03-08T07:26:44Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![jtayyw](https://avatars.discourse-cdn.com/v4/letter/j/59ef9b/32.png) [@jtayyw](https://forum.manager.io/u/jtayyw)\ **Post date:** [March 8, 2017, 7:26am UTC](https://forum.manager.io/t/program-not-open-after-updated/8807/1 "2017-03-08T07:26:44Z")
I’m using Windows 10 more than 2 years and no problem in runing the Manager. I’d updated the Manager new version couple of the months ago but it didn’t work. When I click on the Manager icon, it created a folder in the Windows desktop which contained the file name: 00000000000000000000000000000000.manager instead of create in the default data file location e.g. C:/user/myname/appdata/location. i’d deleted this folder on the desktop but whenever I click on the Manager icon, it will appear again. I’d uninstalled the Manager and installed the latest version, however, the same problem still occured! How to sovle this problem? ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [March 8, 2017, 2:07pm UTC](https://forum.manager.io/t/program-not-open-after-updated/8807/2 "2017-03-08T14:07:10Z")
You have not given much information. But this Guide will help you understand why the file is recreated: [https://forum.manager.io/t/managing-contents-of-the-application-data-folder/8394](https://forum.manager.io/t/managing-contents-of-the-application-data-folder/8394) It sounds like you may have changed the location of your application data folder. ---
**Author:** ![jtayyw](https://avatars.discourse-cdn.com/v4/letter/j/59ef9b/32.png) [@jtayyw](https://forum.manager.io/u/jtayyw)\ **Post date:** [March 12, 2017, 3:01am UTC](https://forum.manager.io/t/program-not-open-after-updated/8807/3 "2017-03-12T03:01:08Z")
make it simple, the scenario was: after installed the Manager new version, I’d click on the Manager shortcut, but just seen the cursor spinning and created a folder which contained a file: 000000000000000000.manager on the desktop and stop eventually. The Manager menu was not open, thus, I cannot change the data location or import backup data file. Is there any way to redirect the program to the default data location e.g. C:/user/my name/appdata/local/manager ? ---
**Author:** ![Brucanna](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/brucanna/32/1960_2.png) [@Brucanna](https://forum.manager.io/u/Brucanna)\ **Post date:** [March 12, 2017, 8:40am UTC](https://forum.manager.io/t/program-not-open-after-updated/8807/4 "2017-03-12T08:40:12Z")
> [@jtayyw](#): > > I’m using Windows 10 more than 2 years and no problem in runing the Manager. Do you know what version that was ? Did you save that version download before launching it ? > [@jtayyw](#): > > I cannot . . . . import backup data file. What is the full name of the backup data file. Also read this topic > [@New to manager downloaded but icon won't run](https://forum.manager.io/t/new-to-manager-downloaded-but-icon-wont-run/8485): > > Hi there i have been trying all evening to get the manager account software to work on my windows 10 laptop, without success. I have downloaded deleted and re installed shut down and restarted my laptop to no avail. the icon appears on my desktop for manager but once i click it it shows cpu usage for a few seconds then nothing happens. i have been on the forum and read multiple topics regarding issues with windows 10 and it is implying it could be a issue with conflicting user administrative pr… ---
**Author:** ![jtayyw](https://avatars.discourse-cdn.com/v4/letter/j/59ef9b/32.png) [@jtayyw](https://forum.manager.io/u/jtayyw)\ **Post date:** [March 22, 2017, 2:51am UTC](https://forum.manager.io/t/program-not-open-after-updated/8807/5 "2017-03-22T02:51:13Z")
Thanks for your advise. After I’d uninstalled the “Ad-Aware Web Companion” from Lavasoft in my laptop, now I can activate my new Manager program in Windows 10 ! ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 3:28pm UTC](https://forum.manager.io/t/program-not-open-after-updated/8807/6 "2023-01-18T15:28:01Z")