# Problem logging into the manager account **URL:** \ **Category:** Uncategorized\ **Created:** [October 1, 2024, 6:54am UTC](https://forum.manager.io/t/problem-logging-into-the-manager-account/57374 "2024-10-01T06:54:50Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![msa0p9](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/msa0p9/32/44439_2.png) [@msa0p9](https://forum.manager.io/u/msa0p9)\ **Post date:** [October 1, 2024, 6:54am UTC](https://forum.manager.io/t/problem-logging-into-the-manager-account/57374/1 "2024-10-01T06:54:50Z")
I have a problem where an IT employee linked the cloud manager account to his email and private number, and now communication with him has been lost. How can I recover the company account? ---
**Author:** ![Mabaega](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mabaega/32/47471_2.png) [@Mabaega](https://forum.manager.io/u/Mabaega)\ **Post date:** [October 1, 2024, 7:20am UTC](https://forum.manager.io/t/problem-logging-into-the-manager-account/57374/2 "2024-10-01T07:20:35Z")
If you can still access your data, it’s a good idea to download a backup of all your business data. Create a new cloud subscription using your email or your business email and restore all your data to the new subscription. ---
**Author:** ![msa0p9](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/msa0p9/32/44439_2.png) [@msa0p9](https://forum.manager.io/u/msa0p9)\ **Post date:** [October 1, 2024, 7:22am UTC](https://forum.manager.io/t/problem-logging-into-the-manager-account/57374/3 "2024-10-01T07:22:54Z")
I only have permission to enter financial transactions and I contacted support here but he did not respond to me ---
**Author:** ![eko](https://avatars.discourse-cdn.com/v4/letter/e/a8b319/32.png) [@eko](https://forum.manager.io/u/eko)\ **Post date:** [October 2, 2024, 6:36am UTC](https://forum.manager.io/t/problem-logging-into-the-manager-account/57374/4 "2024-10-02T06:36:38Z")
> [@msa0p9](#): > > I only have permission to enter financial transactions Your problem is very difficult to resolve as for example I could claim to be the owner of your account but do not have the login credentials nor is my phone-number or email known by Manager. Your solution is mentioned by @Mabaega but as you do not even have admin rights and restricted user permissions **the only way for you is to find the IT employee and ask him for the necessary details.** I noticed you posted a request for help with a technical issue, you got an answer yesterday within an hour but obviously that did not help a problem that I do not think you can be helped with by Manager without breaching their customer security. ---
**Author:** ![eko](https://avatars.discourse-cdn.com/v4/letter/e/a8b319/32.png) [@eko](https://forum.manager.io/u/eko)\ **Post date:** [October 2, 2024, 8:39am UTC](https://forum.manager.io/t/problem-logging-into-the-manager-account/57374/5 "2024-10-02T08:39:45Z")