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PDF Invoice not opening


#1

I have been sending invoices to my customers via email and there has been no problem till recently but only 1 customer has complained. The last 2 weeks the invoices are not opening. could this be a problem in relation to windows 10? or the customers PDF viewer?


#2

Easy enough to test no, if you can ask the customer to email the PDF back to you? If you can open it, has to be a problem at their end. This seems likely anyway, given that they’re the only customer to say anything.