# Payments - debiting instead of crediting Customer

**URL:** <https://forum.manager.io/t/payments-debiting-instead-of-crediting-customer/49056>\
**Category:** Uncategorized\
**Created:** [September 21, 2023, 1:36pm UTC](https://forum.manager.io/t/payments-debiting-instead-of-crediting-customer/49056 "2023-09-21T13:36:04Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![CliffL](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@CliffL](https://forum.manager.io/u/CliffL)\
**Post date:** [September 21, 2023, 1:36pm UTC](https://forum.manager.io/t/payments-debiting-instead-of-crediting-customer/49056/1 "2023-09-21T13:36:04Z")

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I have a problem. As of today, when processing a payment accounts receivable is debited and not credited.

 ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/4/7/47cc707fc0e29a0acc6dbcb6a3eae27e6daaf63c.png)

Any idea?

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**Author:** ![pau](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/pau/32/40116_2.png) [@pau](https://forum.manager.io/u/pau)\
**Post date:** [September 21, 2023, 2:09pm UTC](https://forum.manager.io/t/payments-debiting-instead-of-crediting-customer/49056/2 "2023-09-21T14:09:11Z")

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It looks correct to me, although I’m not sure why you’re receiving money from them as well as paying them. My only thought is that something has changed when you import transactions from your bank. Perhaps the + and - symbols have changed on your bank’s OFX files or something. Have any other accounts been affected?

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**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\
**Post date:** [September 21, 2023, 2:20pm UTC](https://forum.manager.io/t/payments-debiting-instead-of-crediting-customer/49056/3 "2023-09-21T14:20:33Z")

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You should not ne settling receivables with payments. You should use receipts.

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**Author:** ![CliffL](https://avatars.discourse-cdn.com/v4/letter/c/c0e974/32.png) [@CliffL](https://forum.manager.io/u/CliffL)\
**Post date:** [September 21, 2023, 2:29pm UTC](https://forum.manager.io/t/payments-debiting-instead-of-crediting-customer/49056/4 "2023-09-21T14:29:30Z")

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Thanks! I had a brain fart!

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**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\
**Post date:** [July 5, 2026, 8:00pm UTC](https://forum.manager.io/t/payments-debiting-instead-of-crediting-customer/49056/5 "2026-07-05T20:00:55Z")

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