# Paying for invoice B with negative balance of invoice A

**URL:** <https://forum.manager.io/t/paying-for-invoice-b-with-negative-balance-of-invoice-a/14206>\
**Category:** Uncategorized\
**Created:** [February 6, 2018, 1:07pm UTC](https://forum.manager.io/t/paying-for-invoice-b-with-negative-balance-of-invoice-a/14206 "2018-02-06T13:07:10Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![whereskarlo](https://avatars.discourse-cdn.com/v4/letter/w/3da27b/32.png) [@whereskarlo](https://forum.manager.io/u/whereskarlo)\
**Post date:** [February 6, 2018, 1:07pm UTC](https://forum.manager.io/t/paying-for-invoice-b-with-negative-balance-of-invoice-a/14206/1 "2018-02-06T13:07:10Z")

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Hello,

I have the following scenario and wonder what the correct approach would be.

Invoice A is overpaid by $88. Therefore, balance due is -$88.

The customer wants to buy a new item for $74. Invoice B is thus created and has balance due of $74.

I should mention Invoice A is several months old, and the customer recently decided to apply his credit to a new purchase, so changing the original invoice isn’t optimal.

To go about this transaction, I went into Invoice B, clicked Receive Money / New Cash Transaction. I did not select a cash account, thus it auto selected Suspense.

Under items, I have:  
Accounts Receivable, Invoice B, $74.  
Accounts Receivable, Invoice A, -$74.

The outcome is that Invoice B is paid, and Invoice A has a remaining balance of -$14, which can be fixed by issuing a refund for the remaining balance.

However, when I look in my cash transactions tab, I see Invoice B has a transaction against the red colored suspense account for a balance of 0, as expected. However, I realize the Suspense account should never be used (even though this particular transaction doesn’t generate a balance for suspense and doesn’t show up on the summary).

In any case, is there a better way to manage credit between invoices without involving any type of balance accounts (cash or bank) since technically no balance is transferred?

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**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\
**Post date:** [February 6, 2018, 3:05pm UTC](https://forum.manager.io/t/paying-for-invoice-b-with-negative-balance-of-invoice-a/14206/2 "2018-02-06T15:05:43Z")

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Find the receipt for the overpaid invoice. Remove the invoice designation so Manager can auto-allocate. Read the Guides about auto-allocation.

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**Author:** ![ShaneAU](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/shaneau/32/10122_2.png) [@ShaneAU](https://forum.manager.io/u/ShaneAU)\
**Post date:** [February 7, 2018, 5:42am UTC](https://forum.manager.io/t/paying-for-invoice-b-with-negative-balance-of-invoice-a/14206/3 "2018-02-07T05:42:31Z")

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Here are the guides Tut was referring to:

[All Guides](https://guides.manager.io/) (bookmark this - or find it in the menu at top of the Manager site)

[Avoid automatic credit allocations](https://guides.manager.io/10342)  
[Resolve issues with automatic credit allocations](https://guides.manager.io/10355)

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**Author:** ![whereskarlo](https://avatars.discourse-cdn.com/v4/letter/w/3da27b/32.png) [@whereskarlo](https://forum.manager.io/u/whereskarlo)\
**Post date:** [February 7, 2018, 4:14pm UTC](https://forum.manager.io/t/paying-for-invoice-b-with-negative-balance-of-invoice-a/14206/4 "2018-02-07T16:14:24Z")

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Thank you for the replies, they were helpful.

I can’t fully leverage the tools because I lump all customers for the storefront under a storefront customer in Manager (we also have b2b customers who have an account each, and treat the online shop as a separate customer of the business).

Although it is a hack, I changed the suspense account on my original transaction to an actual cash account. At least these invoice adjustments are recorded on their respective transaction histories, even if there is a 0 balance transaction under the cash account. It would have been confusing with special accounts or using customer credit as it would effectively have been a “store wide” credit applied instead of going by the individual invoices.

Thanks for the feedback!

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**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\
**Post date:** [January 18, 2023, 3:21pm UTC](https://forum.manager.io/t/paying-for-invoice-b-with-negative-balance-of-invoice-a/14206/5 "2023-01-18T15:21:52Z")

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Closed on January 18, 2023, 3:21pm UTC