# Outlook Connection Stopped Working **URL:** \ **Category:** Uncategorized\ **Created:** [October 4, 2024, 5:04pm UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487 "2024-10-04T17:04:50Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Linden\_Mohammed](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/linden_mohammed/32/52075_2.png) [@Linden\_Mohammed](https://forum.manager.io/u/Linden_Mohammed)\ **Post date:** [October 4, 2024, 5:04pm UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/1 "2024-10-04T17:04:50Z")
Unable to send emails via outlook user credentials have not changed anyone having the same issue ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/4/b/4bd1b04721f92893f2f8e057a6b24821b12059b3.png) ---
**Author:** ![Linden\_Mohammed](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/linden_mohammed/32/52075_2.png) [@Linden\_Mohammed](https://forum.manager.io/u/Linden_Mohammed)\ **Post date:** [October 4, 2024, 5:09pm UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/2 "2024-10-04T17:09:54Z")
checked my MS account it is paid and active logged out and back in to MS still unable to send via [Mananger.io](http://Mananger.io) interface ---
**Author:** ![Manager\_User](https://avatars.discourse-cdn.com/v4/letter/m/2acd7d/32.png) [@Manager\_User](https://forum.manager.io/u/Manager_User)\ **Post date:** [October 4, 2024, 5:53pm UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/3 "2024-10-04T17:53:26Z")
Well I am not able to help you. But I can give a work around. You can print to PDF then send the PDF in a Email. I hope that you get your problem resolved. (Edit) Was it working before? If so what changed? (Update, New Username, Different Email Sender.) ---
**Author:** ![Anthea\_Johnston](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/anthea_johnston/32/47231_2.png) [@Anthea\_Johnston](https://forum.manager.io/u/Anthea_Johnston)\ **Post date:** [October 5, 2024, 11:18am UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/4 "2024-10-05T11:18:00Z")
Yes I have have been trying to resolve the issue with no success ---
**Author:** ![Anthea\_Johnston](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/anthea_johnston/32/47231_2.png) [@Anthea\_Johnston](https://forum.manager.io/u/Anthea_Johnston)\ **Post date:** [October 5, 2024, 11:19am UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/5 "2024-10-05T11:19:29Z")
Yes , I then loaded a gmail address as recommended worked for a month then the same error appeared. ---
**Author:** ![Mabaega](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mabaega/32/47471_2.png) [@Mabaega](https://forum.manager.io/u/Mabaega)\ **Post date:** [October 5, 2024, 11:22am UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/6 "2024-10-05T11:22:07Z")
Use [Http protocol](https://forum.manager.io/t/added-ability-to-send-emails-via-http-protocol/55467) [Deprecation of Basic authentication in Exchange Online | Microsoft Learn](https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online) ---
**Author:** ![eko](https://avatars.discourse-cdn.com/v4/letter/e/a8b319/32.png) [@eko](https://forum.manager.io/u/eko)\ **Post date:** [October 5, 2024, 11:51am UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/7 "2024-10-05T11:51:57Z")
See post: > [@Email authentication](https://forum.manager.io/t/email-authentication/54786/7): > > Creating an app password for third-party applications in Microsoft Outlook involves enabling two-step verification and then generating an app password. In the Manager SMTP settings you use that password rather than your usual one. Here’s a step-by-step guide: Step 1: Enable Two-Step Verification Sign in to your Microsoft account: Go to the [Microsoft account security page](https://account.microsoft.com/security). Sign in with your Microsoft account credentials. Enable two-step verification: In the “Security” section, find the “T… ---
**Author:** ![Anthea\_Johnston](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/anthea_johnston/32/47231_2.png) [@Anthea\_Johnston](https://forum.manager.io/u/Anthea_Johnston)\ **Post date:** [October 5, 2024, 11:16am UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/8 "2024-10-05T11:16:33Z")
I have tried all suggested areas options as per your guides with no success. This function worked well before then the problem arose - i then loaded a gmail addy worked for 2 months the same error message appears. these are the messages 1. outlook \*\*An error occurred while attempting to establish an SSL or TLS connection. The server’s SSL certificate could not be validated for the following reasons: • The server certificate has the following errors: • The revocation function was unable to check revocation for the certificate.\*\*2 Gmail 535: 5.7.8 Username and Password not accepted. For more information, go to 5.7.8 [https://support.google.com/mail/?p=BadCredentials](https://support.google.com/mail/?p=BadCredentials) 5b1f17b1804b1-42e754c7580sm129199215e9.47 – gsmtp I have followed protocols as per both service providers no success. On manager I tried to change to HTTP and use manager io. the option to choose protocols is not on this version. ---
**Author:** ![eko](https://avatars.discourse-cdn.com/v4/letter/e/a8b319/32.png) [@eko](https://forum.manager.io/u/eko)\ **Post date:** [October 5, 2024, 11:52am UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/9 "2024-10-05T11:52:59Z")
See: > [@Email authentication](https://forum.manager.io/t/email-authentication/54786/7): > > Creating an app password for third-party applications in Microsoft Outlook involves enabling two-step verification and then generating an app password. In the Manager SMTP settings you use that password rather than your usual one. Here’s a step-by-step guide: Step 1: Enable Two-Step Verification Sign in to your Microsoft account: Go to the [Microsoft account security page](https://account.microsoft.com/security). Sign in with your Microsoft account credentials. Enable two-step verification: In the “Security” section, find the “T… ---
**Author:** ![Mabaega](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mabaega/32/47471_2.png) [@Mabaega](https://forum.manager.io/u/Mabaega)\ **Post date:** [October 5, 2024, 12:17pm UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/10 "2024-10-05T12:17:30Z")
SMTP Gmail still work ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/8/8/889fe0d4e5127a74e8aebbadce14f72fa2257a2a.png) we just need to create [App Password](https://myaccount.google.com/apppasswords) ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/7/4/7471ea7723278c28c5ed2826dd2dd46d975ec5e3.jpeg) ---
**Author:** ![Sparky506](https://avatars.discourse-cdn.com/v4/letter/s/a4c791/32.png) [@Sparky506](https://forum.manager.io/u/Sparky506)\ **Post date:** [October 11, 2024, 10:30pm UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/11 "2024-10-11T22:30:21Z")
Hi eko, I seem to be having an issue with the steps provided. I was able to enable two-step verification in my microsoft account and create an app password as mentioned in the steps, but I still receive the following message (see picture) I have tried to delete all app passwords, and recreating new and reinserting into manager, still same message. ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/e/0/e0157b7e30eff1cc630c22097fbc52480e708fbb.png) ---
**Author:** ![eko](https://avatars.discourse-cdn.com/v4/letter/e/a8b319/32.png) [@eko](https://forum.manager.io/u/eko)\ **Post date:** [October 12, 2024, 6:39am UTC](https://forum.manager.io/t/outlook-connection-stopped-working/57487/12 "2024-10-12T06:39:10Z")
I am getting tired of asking for this , but without the necessary information as also epxlained in the FAQ at [FAQ - Manager Forum](https://forum.manager.io/faq) you can not be helped, i.e: > **Be specific.** Do not just tell us a feature does not work. Explain what you have done and why you think there is an issue. If your question relates to an apparent software problem (rather than an accounting topic), tell us your operating system (including the version), Manager edition (desktop, server, or cloud), and exactly what you think is wrong. If possible, post screen shots illustrating the problem. You most likely suffer from a cache issue (I reported this elsewhere as could not clear) and thus if using Cloud or Server open in another browser that you have not used manager in before. When using Desktop you first need to right-click on settings and open in a browser. Then you copy the link from that browser in another one that was not used before with Manager. In both cases you must first delete the smtp settings in full and then create a new one with the app generated password.