Need to Reset Integration Due to Incorrect Environment Selection

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I made a mistake while setting up the integration for a client by selecting “NonProduction” instead of “Production”. As a result, the integration was not registered correctly.

Now, I need to delete the previous setup and start over with the correct configuration.

Could you please guide me on how to remove the old integration and reset the setup so I can reconfigure it properly in the Production environment?

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Try Click Reset Button on Business Detail Setting.

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Hi
If Manager has already been integrated and used for a period of time — say, four months — and later the national address is changed, should I perform a full reset and reconfigure the integration from scratch? Or is there an alternative way to update the address without a complete reset?

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Actually, there is no problem if we do re-integration, as long as we do not Revoke the previous Onboarded device on the eInvoice portal and do not delete invoices that have been reported in business data.

If the National address that needs to be changed is csr.country.name (SA) and csr.location.address (PostalZone), it is better to do re-onboarding because those parts are included in the Certificate.

If what you want to change is other parts such as StreetName, BuildingNumber and CityName, we should not need to do re-onboarding. As you said we will need an alternative way to update the address without a complete reset. I will try to add a facility to change this part of the address.

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Just to clarify, the National Address has changed completely, including the region and postal code.

In your opinion, is it better to continue with the current setup and wait for a way to update the address without a full reset?
Or would you recommend to reset the business information and perform re-onboarding now to avoid potential issues later?

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Meanwhile, this validation by Zatca is only from VAT Number and CRN if your business has a Branch.

I’m sure it won’t be a problem. As far as I understand from the Zatca Developer Forum, a single Vat Number can have more than one active onboarded device.

If you have to replace PostalZone, then my recommendation is to re-onboard, even if without re-onboarding our eInvoice can still be accepted by Zatca.

To be sure, you may need to ask Zatca directly, whether you need to re-onboard, or continue to use the old onboarded device due to a change of address.

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Thank you for your clarification.

Just one more question, please:
Would there be any issue or violation if I choose to reset the business information and perform a complete re-onboarding from scratch?

I just want to make sure this option is safe and compliant with ZATCA regulations.

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I am sure there will be no problems, either on the manager’s side or on Zatca’s side. One VAT Number can have more than one onboarded device to submit an eInvoice to Zatca.

But I’m not from Zatca, only they (Zatca) can answer your questions appropriately.