Need clarification why it show in (-) value, see attached

[gils2368]

[Joe91]

Because there is a Credit Note ?

[gils2368]

Hi, There is no credit note is activated

[Flakily8674]

run a GL transactions report on your A/R to see the transactions increasing CR

[Ealfardan]

Hello @gils2368,

Although @Flakily8674 has given you the definite solution to your issue, I can still offer possible shortcut method that could save you the full reconciliation.

If you haven’t issued a Credit Note to this customer, I think it could be benfecial to start excluding these possible sources of Credits by means of simple tab search:

1. Journal Entries
2. Payments

[AJD]

It may have something to do with starting balance entered for customers.

Have you entered any Starting Balances for your customers?

Further than that I am unable to explain why the report is presented in this way.

[Ealfardan]

That’s right @AJD, previous versions used to have Starting balance field for starting customer credits.

Which reminds me we never asked for the version in question.

@gils2368, what is the version number of your Manager.

[AJD]

The current version allows Starting Balances to be entered

[gils2368]

Thanks got the entry identified

[gils2368]

Hi,
Identified the entries, Thanks a lot