# Manager quits when importing backup on Mac **URL:** \ **Category:** Uncategorized\ **Created:** [January 7, 2021, 8:29am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445 "2021-01-07T08:29:09Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![JoanKeyter](https://avatars.discourse-cdn.com/v4/letter/j/e5b9ba/32.png) [@JoanKeyter](https://forum.manager.io/u/JoanKeyter)\ **Post date:** [January 7, 2021, 8:29am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/1 "2021-01-07T08:29:09Z")
I am using the cloud edtion but have to move to desktop. I have made backups. I opened the app on my Mac. When I tried to import the app quits. Please advise? ---
**Author:** ![Spiros](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/spiros/32/37939_2.png) [@Spiros](https://forum.manager.io/u/Spiros)\ **Post date:** [January 7, 2021, 12:38pm UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/2 "2021-01-07T12:38:32Z")
Same here from desktop to desktop. Back up comes from 20.2.0 version and trying to import on the latest version on Mac Mojave. Any suggestion anyone? ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 7, 2021, 1:59pm UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/3 "2021-01-07T13:59:46Z")
I can duplicate this. It is a bug and I have moved this topic to the bugs category. Meanwhile, you can add the backup by copying or moving it directly into your application data folder. See [Manage application data folder contents | Manager](https://www.manager.io/guides/8394). This problem could not be circumvented by removing less-standard characters or numbers from the file name, as has been suggested by some other threads on the forum. For example, `XYZ.manager` crashes the program upon import. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 8, 2021, 4:49am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/4 "2021-01-08T04:49:36Z")
I am joining all of another thread to this topic, as it seems the problems are the same. Those posts follow immediately below. ---
**Author:** ![simon\_hs\_tai](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@simon\_hs\_tai](https://forum.manager.io/u/simon_hs_tai)\ **Post date:** [January 6, 2021, 4:25am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/5 "2021-01-06T04:25:30Z")
Hi I want to report a situation where we tried to migrate from Intel based app to M1 MacBook. What we did was: - backup business in the Intel machine - import business in the M1 machine via Google Drive Unfortunately, the app in M1 will always crash when importing business. Please kindly see how we can solve these issues soon. Cheers ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 6, 2021, 6:06am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/6 "2021-01-06T06:06:39Z")
What version of macOS? What edition and version of Manager? Exactly when in the process does the crash occur? Any error message? If so, please post a screen shot. ---
**Author:** ![simon\_hs\_tai](https://avatars.discourse-cdn.com/v4/letter/s/ea5d25/32.png) [@simon\_hs\_tai](https://forum.manager.io/u/simon_hs_tai)\ **Post date:** [January 7, 2021, 2:22am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/7 "2021-01-07T02:22:02Z")
What version of macOS? 11.1 What edition and version of Manager? 21.1.8 Exactly when in the process does the crash occur? “import business” from the start page, then file selector comes up, after selecting the backup file and hit enter, the app exits. Any error message? If so, please post a screen shot. No error message, only the error log by OS. ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [January 7, 2021, 2:53am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/8 "2021-01-07T02:53:47Z")
Maybe worth trying the latest versions and clicking on button not enter key > [@Manager crashes with macOS 11 (Big Sur)](https://forum.manager.io/t/manager-crashes-with-macos-11-big-sur/31655/95): > > @Inline could you check whether you are still able to reproduce the crash in the latest version (21.1.7) ? And renaming the import file to only used basic characters > [@Can't import business & bank statements](https://forum.manager.io/t/cant-import-business-bank-statements/32429/7): > > I was having this issue too. What fixed it was changing the name of the backup file. The backup filename automatically generated by Manager contained various punctuation including full-stops/periods, which I think were interfering with file recognition. I changed the file name to something simple like backup.manager, and import went smoothly. ---
**Author:** ![JoanKeyter](https://avatars.discourse-cdn.com/v4/letter/j/e5b9ba/32.png) [@JoanKeyter](https://forum.manager.io/u/JoanKeyter)\ **Post date:** [January 7, 2021, 8:31am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/9 "2021-01-07T08:31:55Z")
Yes, worked for me as well. thank you ---
**Author:** ![Wildthing](https://avatars.discourse-cdn.com/v4/letter/w/94ad74/32.png) [@Wildthing](https://forum.manager.io/u/Wildthing)\ **Post date:** [January 8, 2021, 4:39am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/10 "2021-01-08T04:39:17Z")
Hi, I’m having the same issue on a M1 Mac (but have also tried importing it to an old MacBook Air with the same problem) Importing the business or restoring from a backup both result in a crash - I’ve renamed the file to remove any characters other than spaces and letters, and also have clicked the open button rather than hitting the enter button. The .manager file is stored on an iCloud Drive folder, however the problem is the same when the file is copied locally also. I was running a slightly older version of manager on my dead laptop, maybe a month or two old. The console crash report is below: * * * Process: ManagerDesktop [2526] Path: /Applications/Manager.app/Contents/MacOS/ManagerDesktop Identifier: io.manager Version: 21.1.12 (1) Code Type: X86-64 (Translated) Parent Process: ??? [1] Responsible: ManagerDesktop [2526] User ID: 501 Date/Time: 2021-01-08 15:34:38.783 +1100 OS Version: macOS 11.0.1 (20B29) Report Version: 12 Anonymous UUID: F133653C-7A92-4908-8A0E-BE387A54D484 Time Awake Since Boot: 4300 seconds System Integrity Protection: enabled Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC\_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC\_CORPSE\_NOTIFY Application Specific Information: terminating with uncaught exception of type NSException abort() called \*\*\* Terminating app due to uncaught exception ‘NSInvalidArgumentException’, reason: ‘\*\*\* -[\_\_NSPlaceholderArray initWithObjects:count:]: attempt to insert nil object from objects[0]’ Application Specific Backtrace 1: 0 CoreFoundation 0x00007fff2053c083 \_\_exceptionPreprocess + 242 1 libobjc.A.dylib 0x00007fff2027417c objc\_exception\_throw + 48 2 CoreFoundation 0x00007fff205f0c82 \_CFThrowFormattedException + 194 3 CoreFoundation 0x00007fff205eeea3 -[\_\_NSPlaceholderArray initWithCapacity:].cold.1 + 0 4 CoreFoundation 0x00007fff20444f31 -[\_\_NSPlaceholderArray initWithObjects:count:] + 154 5 CoreFoundation 0x00007fff2049eaa5 +[NSArray arrayWithObjects:count:] + — truncated due to post length limit ---- ---
**Author:** ![suzannemcorist](https://avatars.discourse-cdn.com/v4/letter/s/a87d85/32.png) [@suzannemcorist](https://forum.manager.io/u/suzannemcorist)\ **Post date:** [January 7, 2021, 9:19pm UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/11 "2021-01-07T21:19:04Z")
I am using the latest version 21.1.11 and when I try to import the bank statement the system closes down with the message "manager quit unexpectedly’. Up till now, I have completed this step successfully on this computer. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 7, 2021, 10:29pm UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/12 "2021-01-07T22:29:14Z")
Please search the forum before starting topics. This has been reported before. Can you please try importing a backup to see if that also produces a crash. There is an active bug report on that, and this may be related. ---
**Author:** ![suzannemcorist](https://avatars.discourse-cdn.com/v4/letter/s/a87d85/32.png) [@suzannemcorist](https://forum.manager.io/u/suzannemcorist)\ **Post date:** [January 8, 2021, 9:00pm UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/13 "2021-01-08T21:00:19Z")
Thank you tut. I have tried what you suggest but to no avail. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 8, 2021, 10:29pm UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/14 "2021-01-08T22:29:05Z")
Please clarify what you mean. Did you try importing a backup? If so, did that cause a crash? Or did you import and no crash happened? ---
**Author:** ![suzannemcorist](https://avatars.discourse-cdn.com/v4/letter/s/a87d85/32.png) [@suzannemcorist](https://forum.manager.io/u/suzannemcorist)\ **Post date:** [January 8, 2021, 10:55pm UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/15 "2021-01-08T22:55:24Z")
I tried importing a backup and Manager closed down. I tried changing the name of a backup and importing it but the system still closed down. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 8, 2021, 10:56pm UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/16 "2021-01-08T22:56:47Z")
Thank you. I will have joined this topic with the other I mentioned. ---
**Author:** ![ksh](https://avatars.discourse-cdn.com/v4/letter/k/8e8cbc/32.png) [@ksh](https://forum.manager.io/u/ksh)\ **Post date:** [January 9, 2021, 7:16pm UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/17 "2021-01-09T19:16:56Z")
I had to rebuild my MAC and Time Machine due to corruption. MacOS Catalina 10.15.7. Loading on all software again. Always did backups of Manager file. Reloaded Manager, open it up, it does not contain my business - which I figured it wouldn’t. I open Manager, click on Add Business - Import Business. Every time I try the app crashes and I get the “Manager quit unexpectedly” error pop-up. I am however able to open the same backup and save again as a backup, which I tried. I need to add this business back into Manager. Please advise. ---
**Author:** ![aoboau](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@aoboau](https://forum.manager.io/u/aoboau)\ **Post date:** [January 10, 2021, 11:52pm UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/18 "2021-01-10T23:52:21Z")
@lubos Just tried latest Manager 21.1.17 on macOS Big Sur 11.1, it crashes when importing business. 1. create new business “demo” 2. backup “demoxxx” 3. import “demoxxx” 4. crash ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 11, 2021, 12:09am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/19 "2021-01-11T00:09:00Z")
@aoboau, please search the forum before starting new topics. You reported a known bug. Your post was moved to this thread. ---
**Author:** ![aoboau](https://avatars.discourse-cdn.com/v4/letter/a/b9bd4f/32.png) [@aoboau](https://forum.manager.io/u/aoboau)\ **Post date:** [January 11, 2021, 12:19am UTC](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445/20 "2021-01-11T00:19:10Z")
Thank you. [Next page](https://forum.manager.io/t/manager-quits-when-importing-backup-on-mac/32445.md?page=2)