# Manager on Mac issues **URL:** \ **Category:** Uncategorized\ **Created:** [January 8, 2017, 9:06am UTC](https://forum.manager.io/t/manager-on-mac-issues/8260 "2017-01-08T09:06:08Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![David\_Hancock](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/david_hancock/32/5496_2.png) [@David\_Hancock](https://forum.manager.io/u/David_Hancock)\ **Post date:** [January 8, 2017, 9:06am UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/1 "2017-01-08T09:06:08Z")
Ohhhhh…it’s happening again… DocumentSaveException: Apitron.PDF.Kit.ErrorHandling.DocumentSaveException: Exception of type ‘Apitron.PDF.Kit.ErrorHandling.DocumentSaveException’ was thrown. at Apitron.PDF.Kit.FlowDocument.Write (System.IO.Stream outputStream, Apitron.PDF.Kit.FixedLayout.Resources.ResourceManager resourceManager, Apitron.PDF.Kit.FixedLayout.PageProperties.PageBoundary boundary, Apitron.PDF.Kit.PdfStandard pdfStandard) [0x0009e] in \<15ac2733cdf44d7791f26e66c97e5318\>:0 at ManagerServer.PdfConverter.ConvertHtmlToPdf (System.String input, System.IO.Stream output, Apitron.PDF.Kit.FixedLayout.PageProperties.PageBoundary pageBoundary) [0x0047e] in :0 at ManagerServer.HttpHandlers.Pdf.Post () [0x0015b] in :0 ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 8, 2017, 2:21pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/2 "2017-01-08T14:21:29Z")
No profanity, or you will be blocked from the forum. Your post has been edited. What edition and version of Manager? What were you trying to do? ---
**Author:** ![micky](https://avatars.discourse-cdn.com/v4/letter/m/a5b964/32.png) [@micky](https://forum.manager.io/u/micky)\ **Post date:** [January 8, 2017, 6:44pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/3 "2017-01-08T18:44:39Z")
I have been using Manager on latest macOS for almost a week and I haven’t noticed any issues. I assume the error is happening when opening or printing PDFs, right? If not, can you tell the version of macOS you are using? ---
**Author:** ![David\_Hancock](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/david_hancock/32/5496_2.png) [@David\_Hancock](https://forum.manager.io/u/David_Hancock)\ **Post date:** [January 8, 2017, 10:21pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/4 "2017-01-08T22:21:32Z")
Thank you for your reply…it seems there are different cultural interpretations. The word I used in my country is of the mildest kind of expletive…however I understand cultural sensitivities. I’m often shocked by the way Americans refer to their mothers. I have been so happy with Manager over the years it has performed wonderfully until the issues in November last year. Now out of the blue the same error seems to have repeated itself. The error message is listed above…The version is 16.12.50 and I was attempting to send a quote. Running on Mac Sierra 10.12.2 ---
**Author:** ![Brucanna](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/brucanna/32/1960_2.png) [@Brucanna](https://forum.manager.io/u/Brucanna)\ **Post date:** [January 8, 2017, 10:55pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/5 "2017-01-08T22:55:09Z")
> [@David\_Hancock](#): > > The version is 1.0.0 Do you really mean Manager version 1.0.0, as the current Manager version is 16.12.50 ---
**Author:** ![David\_Hancock](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/david_hancock/32/5496_2.png) [@David\_Hancock](https://forum.manager.io/u/David_Hancock)\ **Post date:** [January 8, 2017, 11:00pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/6 "2017-01-08T23:00:40Z")
Sorry yes…16.12.50 is the version. It was working perfectly and then suddenly with no software updates or any other changes I got the issue above on attempting to send a quote! ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 8, 2017, 11:30pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/7 "2017-01-08T23:30:37Z")
How were you sending the quote? By email? Or were you creating a PDF to attach or print, or what? Also, are you using a custom theme? And what language and currency are you using? I ask because there have been some issues reported with less common currency symbols. ---
**Author:** ![David\_Hancock](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/david_hancock/32/5496_2.png) [@David\_Hancock](https://forum.manager.io/u/David_Hancock)\ **Post date:** [January 9, 2017, 6:40am UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/8 "2017-01-09T06:40:49Z")
Thanks Tut…Always send my quotes via email and no custom theme. I include the error message above after attempting a PDF BUT the error message I am getting still is this… DocumentSaveException: Exception of type ‘Apitron.PDF.Kit.ErrorHandling.DocumentSaveException’ was thrown. ---
**Author:** ![David\_Hancock](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/david_hancock/32/5496_2.png) [@David\_Hancock](https://forum.manager.io/u/David_Hancock)\ **Post date:** [January 10, 2017, 6:39am UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/9 "2017-01-10T06:39:11Z")
I am checking the parameters of this issue and have narrowed it down to just quotes. PDF and emailed…invoices are sending ok! ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 10, 2017, 2:16pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/10 "2017-01-10T14:16:00Z")
I cannot reproduce this problem. I am running macOS 10.12.2 and Manager 16.12.50, just as you say you are. I have generated PDF’s and sent emails in both plain text and HTML formats. I have used modified titles for the form, such as Sales Proposal instead of Quote. I’ve changed from A4 to Letter format. Let me clarify some points: 1. Do you get the error immediately upon clicking the PDF button? Or does anything else happen first? 2. Same question about sending emails. 3. Are you using a custom SMTP server? If so, have you tried without the custom SMTP server? 4. Do you have any custom fields in your quotes? If so, what might be there that isn’t included in a sales invoice that functions correctly? 5. Do you have anything in the Notes field? If so, have you tried to PDF or email a quote without whatever it is? It should be obvious I am looking for something different about your quotes from your sales invoices. ---
**Author:** ![robert\_mann](https://avatars.discourse-cdn.com/v4/letter/r/6de8d8/32.png) [@robert\_mann](https://forum.manager.io/u/robert_mann)\ **Post date:** [January 10, 2017, 2:38pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/11 "2017-01-10T14:38:00Z")
Try with wine. Hope it helps. ---
**Author:** ![David\_Hancock](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/david_hancock/32/5496_2.png) [@David\_Hancock](https://forum.manager.io/u/David_Hancock)\ **Post date:** [January 10, 2017, 8:34pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/12 "2017-01-10T20:34:12Z")
Tut…thank you so much for the follow-up you have made on this topic and also Robert for his tip too which I’ll try. It seems that this error message comes upon the entry of an incorrect email address. I have done some checking myself in the last couple of days and that is what has emerged as being the issue. Thank you for checking, I didn’t realise that. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 10, 2017, 9:19pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/13 "2017-01-10T21:19:28Z")
Thanks for letting us know. Many users have reported the same error message, as you probably saw by searching the forum. But no one I recall reported an incorrect email address as the cause. Was it your incorrect address in the setup, or an incorrect address for a recipient? ---
**Author:** ![David\_Hancock](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/david_hancock/32/5496_2.png) [@David\_Hancock](https://forum.manager.io/u/David_Hancock)\ **Post date:** [February 6, 2017, 9:29pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/14 "2017-02-06T21:29:04Z")
Sorry TUT…but this issue has again raised it’s ugly head. I have checked and re-checked the email address and still get the exception message. I tried to PDF the quote but got the same message…Then I tried to “Clone” the quote and was able to produce a PDF which I will email to client… ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [February 6, 2017, 10:59pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/15 "2017-02-06T22:59:32Z")
Very strange. This suggests something was wrong with the original quote that did not carry over when cloned. Can you email the cloned quote? Or only the PDF? ---
**Author:** ![David\_Hancock](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/david_hancock/32/5496_2.png) [@David\_Hancock](https://forum.manager.io/u/David_Hancock)\ **Post date:** [February 6, 2017, 11:35pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/16 "2017-02-06T23:35:19Z")
Hi Tut Just copied your address and sent it to you no problems………I tried earlier with my own email address and it would not send to that either. But appears to be ok now……I realise my “operator error” record is not good but I have been using manger for years on my old machine without problems. It is only since I started using my new machine that I have struck problems. Best wishes David ---
**Author:** ![David\_Hancock](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/david_hancock/32/5496_2.png) [@David\_Hancock](https://forum.manager.io/u/David_Hancock)\ **Post date:** [February 7, 2017, 5:25am UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/17 "2017-02-07T05:25:15Z")
I just made another clone and copied the notes into the bottom and got the same error….the quote sent ok without the notes though…… Is it something to do with “Notes” I might have placed at the bottom of the quote? DocumentSaveException: Apitron.PDF.Kit.ErrorHandling.DocumentSaveException: Exception of type ‘Apitron.PDF.Kit.ErrorHandling.DocumentSaveException’ was thrown. at Apitron.PDF.Kit.FlowDocument.Write (System.IO.Stream outputStream, Apitron.PDF.Kit.FixedLayout.Resources.ResourceManager resourceManager, Apitron.PDF.Kit.FixedLayout.PageProperties.PageBoundary boundary, Apitron.PDF.Kit.PdfStandard pdfStandard) [0x0008c] in \<1b91d64fe32d4a908cba0c83c18fae00\>:0 at ManagerServer.PdfConverter.ConvertHtmlToPdf (System.String input, System.IO.Stream output, Apitron.PDF.Kit.FixedLayout.PageProperties.PageBoundary pageBoundary) [0x005d1] in \<9fac20842bcc4f5f89ac3cf86a8fe82a\>:0 at ManagerServer.HttpHandlers.Pdf.Post () [0x0015b] in \<9fac20842bcc4f5f89ac3cf86a8fe82a\>:0 ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [February 7, 2017, 1:10pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/18 "2017-02-07T13:10:12Z")
Is there some unusual character in the notes? Can you send one with only letters, for example? ---
**Author:** ![BaldeSeca](https://avatars.discourse-cdn.com/v4/letter/b/ec9cab/32.png) [@BaldeSeca](https://forum.manager.io/u/BaldeSeca)\ **Post date:** [February 7, 2017, 2:34pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/19 "2017-02-07T14:34:26Z")
I have the same problem, can’t email, print od pdf also if I try to print to a pdf Manager quits. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [February 7, 2017, 3:31pm UTC](https://forum.manager.io/t/manager-on-mac-issues/8260/20 "2017-02-07T15:31:58Z")
@baldeseca, you said in another post your problem was solved. [Next page](https://forum.manager.io/t/manager-on-mac-issues/8260.md?page=2)