Issue with the ZATCA integration

[zeem]

Hello, I have an issue with the ZATCA integration in Manager.io.

The integration was successfully completed previously, and the certificate was successfully issued. No invoices have been issued since the integration was completed.

However, the integration settings and all related data have now disappeared, as if the integration had never been completed. The certificate and previous integration details are no longer visible.

I would like to know why the integration and its data have disappeared, and whether it is possible to restore the previous integration and certificate without having to perform the integration and certificate issuance process again.

@Mabaega

v.26.8.27.0
cloud

[Mabaega]

Check your history, you might have accidentally reset the business details.

Updating the Manager version should not delete business detail data.

The easiest way is to redo the setup or onboarding process.

[zeem]

I did not delete anything, nor did I change or modify any of the integration settings. The issue occurred on its own.

[zeem]

A notification email was received from ZATCA stating that the integration needs to be completed. I suspect that the integration may have been revoked or disconnected, but I’m not sure what caused the issue.

Can I send you the certificate privately so you can check it and confirm whether there is any issue with it?