Having returned from holidays I find that Receipts processed through customer invoices “Receive Funds” do not post against that invoice which still remains “overdue”. The funds are not posted to the Trading Account either.
In my absence, Apple released an update to OSX El Capitan on 18 July and I am now running ver 10.11.6. Would this be the culprit?
Could you help me out as I am not able to post any transactions. Also is there any way of re-setting Date format to DD/MM/YYYY rather than the US format which now appears as MM/DD/YYYY.
Try updating the software to the latest release see if it will fix your problem.[quote=“Reicott, post:1, topic:6840”]
Could you help me out as I am not able to post any transactions. Also is there any way of re-setting Date format to DD/MM/YYYY rather than the US format which now appears as MM/DD/YYYY.
[/quote]
You can change it from Preferences ==> Date format
Have this afternoon processed a further example. In this case the Debtor is outstanding for $210.00 but has remitted payment to us via EFT. If I process the receipt through the Trading Bank Account the system raises a receipt showing that payment. Also General Ledger Transaction Report shows the receipt being CR to the Accounts Receivable GL account and DR to the Trading Account. All of which is correct.
However the above transaction does not register in the Customer file and a print out of the relevant invoice of $210 still shows the debtor unpaid and outstanding, even though a receipt has been generated via the Trading Account. A debtors aged listing also shows this debtor to be outstanding and unpaid.
I have downloaded the latest version today (30 Aug 2016) but the problem still persists. Something within the software is not being processed correctly. Could someone look into this for me as the matter is becoming a little urgent. Many many thanks if you could help me out here.
When banking the receipt did you nominate the Customer and the invoice that is being paid ?
On the Summary tab does the Customer Credits account have a balance, if yes then perhaps those amounts haven’t been allocated to Invoices.
Could it be that your reports are as at some historical date? If you generate Aged receivables report as at 15/08/2016, it won’t include any receipts dated after 15/08/2016
Have got it sorted. When creating invoices I use a drop down menu of items in Non-Inventory and this works to raise the membership subs invoices ok. In handling receipts from the (selected) Invoice, I was inputting the drop down item and this seemed to confuse the issue. Now in receiving funds I just select the invoice and the relevant trading bank account and it works perfectly.
Issue is now resolved and thank you for your assistance.