# Installation failure **URL:** \ **Category:** Uncategorized\ **Created:** [January 5, 2017, 1:00pm UTC](https://forum.manager.io/t/installation-failure/8234 "2017-01-05T13:00:25Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Ech](https://avatars.discourse-cdn.com/v4/letter/e/f08c70/32.png) [@Ech](https://forum.manager.io/u/Ech)\ **Post date:** [January 5, 2017, 1:00pm UTC](https://forum.manager.io/t/installation-failure/8234/1 "2017-01-05T13:00:25Z")
Hi, I downloaded Manager before and for some reason it disappeared from my computer. I tried to re-install it, but it fails to open. Any help would be most appreciated. Thanks ---
**Author:** ![Brucanna](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/brucanna/32/1960_2.png) [@Brucanna](https://forum.manager.io/u/Brucanna)\ **Post date:** [January 5, 2017, 1:39pm UTC](https://forum.manager.io/t/installation-failure/8234/2 "2017-01-05T13:39:22Z")
You haven’t provided any information with regards to your type of computer system, or what edition of Manager are you using. Also, have you searched the Forum for similar topics which may relate to your computer system. ---
**Author:** ![Ech](https://avatars.discourse-cdn.com/v4/letter/e/f08c70/32.png) [@Ech](https://forum.manager.io/u/Ech)\ **Post date:** [January 5, 2017, 1:44pm UTC](https://forum.manager.io/t/installation-failure/8234/3 "2017-01-05T13:44:06Z")
I’m using OS X 10.9.5. I wouldn’t know the edition of Manager, I tried to download it, but it doesn’t open. It is just an icon on my desktop. ---
**Author:** ![Brucanna](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/brucanna/32/1960_2.png) [@Brucanna](https://forum.manager.io/u/Brucanna)\ **Post date:** [January 5, 2017, 1:46pm UTC](https://forum.manager.io/t/installation-failure/8234/4 "2017-01-05T13:46:19Z")
Have you read this Guide [https://forum.manager.io/t/installing-or-updating-desktop-edition-on-macos/7116](https://forum.manager.io/t/installing-or-updating-desktop-edition-on-macos/7116) ---
**Author:** ![Ech](https://avatars.discourse-cdn.com/v4/letter/e/f08c70/32.png) [@Ech](https://forum.manager.io/u/Ech)\ **Post date:** [January 5, 2017, 1:52pm UTC](https://forum.manager.io/t/installation-failure/8234/5 "2017-01-05T13:52:43Z")
I have red it, when I click on Manager in the folder to deposit into the application folder, it just bounces. nothing happens other than the download folder closes. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 5, 2017, 3:45pm UTC](https://forum.manager.io/t/installation-failure/8234/6 "2017-01-05T15:45:40Z")
If you did what you wrote, you did not follow the instructions. You do not click on the Manager icon to install it, you drag the icon to the Applications folder. I suggest that you read the instructions in the Guide again and follow them to the letter. ---
**Author:** ![Ech](https://avatars.discourse-cdn.com/v4/letter/e/f08c70/32.png) [@Ech](https://forum.manager.io/u/Ech)\ **Post date:** [January 5, 2017, 5:24pm UTC](https://forum.manager.io/t/installation-failure/8234/7 "2017-01-05T17:24:56Z")
True, but clicking on it to drag made it bounced. I ejected the icon on desktop and downloaded again. Now it worked and even the business name appeared again. Don’t know what happened… Anyway, thanks for your help, I can get started now 🙂 ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [January 5, 2017, 5:36pm UTC](https://forum.manager.io/t/installation-failure/8234/8 "2017-01-05T17:36:02Z")
> [@Ech](#): > > even the business name appeared again. Don’t know what happened. That is because the business name and all data are stored in a separate data file from the program itself. The updated version calls the same file. ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 3:29pm UTC](https://forum.manager.io/t/installation-failure/8234/9 "2023-01-18T15:29:20Z")