# Have downloaded and installed but won't open **URL:** \ **Category:** Uncategorized\ **Created:** [January 30, 2017, 2:10am UTC](https://forum.manager.io/t/have-downloaded-and-installed-but-wont-open/8474 "2017-01-30T02:10:40Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![blubutterfly](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/blubutterfly/32/6705_2.png) [@blubutterfly](https://forum.manager.io/u/blubutterfly)\ **Post date:** [January 30, 2017, 2:10am UTC](https://forum.manager.io/t/have-downloaded-and-installed-but-wont-open/8474/1 "2017-01-30T02:10:40Z")
Hi there was hoping someone could help me out, I have just lost 6 months of data from my Manager software, I have uninstalled, reinstalled, repaired and still the icon just keeps turning but nothing happens? Can anyone help me with this, it is kind of urgent! ☹ Cheers Justine ---
**Author:** ![Brucanna](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/brucanna/32/1960_2.png) [@Brucanna](https://forum.manager.io/u/Brucanna)\ **Post date:** [January 30, 2017, 3:52am UTC](https://forum.manager.io/t/have-downloaded-and-installed-but-wont-open/8474/2 "2017-01-30T03:52:24Z")
Can you provide details of your OS, Manager version, describe circumstances and any actions you were taking prior - updating or upgrading of software/computer etc Without this, no one would know how to advise. By the way, you probably haven’t lost the data - its just that you can’t access it. ---
**Author:** ![acecombat2](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/acecombat2/32/6638_2.png) [@acecombat2](https://forum.manager.io/u/acecombat2)\ **Post date:** [January 30, 2017, 8:06am UTC](https://forum.manager.io/t/have-downloaded-and-installed-but-wont-open/8474/3 "2017-01-30T08:06:12Z")
well… try access through manager server application - by browser. if that works at least you’re not stuck for continue recording transactions until your desktop app solve… [http://localhost:8080](http://localhost:8080) login id = administrator password = (there is non) just login… backup the company file… continue on other computer. ---
**Author:** ![blubutterfly](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/blubutterfly/32/6705_2.png) [@blubutterfly](https://forum.manager.io/u/blubutterfly)\ **Post date:** [January 30, 2017, 10:45am UTC](https://forum.manager.io/t/have-downloaded-and-installed-but-wont-open/8474/4 "2017-01-30T10:45:05Z")
Hi Brucanna, everything was working just perfectly, luckily I have done a backup and managed to download Manager to our other computer . I wanted the program on my laptop though as it makes it easier to keep up to date with my accounts. I use Windows 10, prior to it not opening nothing has changed at all. Other than the last time I tried to open it, about 50 pages of Manager opened at once. It is the Desktop Edition. Cheers Justine ---
**Author:** ![blubutterfly](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/blubutterfly/32/6705_2.png) [@blubutterfly](https://forum.manager.io/u/blubutterfly)\ **Post date:** [January 30, 2017, 10:46am UTC](https://forum.manager.io/t/have-downloaded-and-installed-but-wont-open/8474/5 "2017-01-30T10:46:36Z")
Thanks very much, I managed to download to other computer, then upload backup, but need to have access to Manager on my laptop for the future… ---
**Author:** ![acecombat2](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/acecombat2/32/6638_2.png) [@acecombat2](https://forum.manager.io/u/acecombat2)\ **Post date:** [January 30, 2017, 2:03pm UTC](https://forum.manager.io/t/have-downloaded-and-installed-but-wont-open/8474/6 "2017-01-30T14:03:12Z")
your welcome! ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 3:29pm UTC](https://forum.manager.io/t/have-downloaded-and-installed-but-wont-open/8474/7 "2023-01-18T15:29:02Z")
Closed on January 18, 2023, 3:29pm UTC