# Failure to install August 2020 update **URL:** \ **Category:** Uncategorized\ **Created:** [August 4, 2020, 1:20pm UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873 "2020-08-04T13:20:18Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Bob\_Patterson](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/bob_patterson/32/18684_2.png) [@Bob\_Patterson](https://forum.manager.io/u/Bob_Patterson)\ **Post date:** [August 4, 2020, 1:20pm UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873/1 "2020-08-04T13:20:18Z")
So I followed my usual method of installing the update for manager on windows 10 as stand alone - the August 2020 update. I save the install fine to my desktop, close other applications & double click the install file. I got this: ![Annotation 2020-08-04 091445](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/7/c/7c08c65ce47df67c5d7620966cc30cee878ee514.jpeg) then this: ![Annotation 2020-08-04 0914456](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/3/2/3210a6d64ad31feaf22add18eb2b6c5d67467031.jpeg) Any idea how to fix? ---
**Author:** ![Mark](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Mark](https://forum.manager.io/u/Mark)\ **Post date:** [August 4, 2020, 2:03pm UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873/2 "2020-08-04T14:03:29Z")
Hmm, yes, I ran into this problem some versions ago. If I remember well, it was due to me normally changing the name of the installer file by adding the version so, e.g., Manager.msi becomes Manager v20.8.28.msi. I had to download the file again and leave its original name. The latest versions install fine after changing the name. ---
**Author:** ![Bob\_Patterson](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/bob_patterson/32/18684_2.png) [@Bob\_Patterson](https://forum.manager.io/u/Bob_Patterson)\ **Post date:** [August 4, 2020, 2:14pm UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873/3 "2020-08-04T14:14:43Z")
I did not change any installer names & never had. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [August 4, 2020, 3:12pm UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873/4 "2020-08-04T15:12:49Z")
> [@Bob\_Patterson](#): > > So I followed my usual method of installing the update Did you follow the method in the Guide: [https://www.manager.io/guides/22936](https://www.manager.io/guides/22936)? ---
**Author:** ![Bob\_Patterson](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/bob_patterson/32/18684_2.png) [@Bob\_Patterson](https://forum.manager.io/u/Bob_Patterson)\ **Post date:** [August 4, 2020, 4:12pm UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873/5 "2020-08-04T16:12:39Z")
Hi Tut, Yes I follow that procedure each & every time. I always save it to my desktop & double click to run. Thanks Bob ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [August 5, 2020, 3:23am UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873/6 "2020-08-05T03:23:57Z")
@Bob_Patterson have you moved your Manager data file to a network drive? The file naming & structure is changed with recent updates of Manager. Operating system file protections issues could also produce a similar problem. I always rename the download file without issues ---
**Author:** ![Bob\_Patterson](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/bob_patterson/32/18684_2.png) [@Bob\_Patterson](https://forum.manager.io/u/Bob_Patterson)\ **Post date:** [August 5, 2020, 12:15pm UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873/7 "2020-08-05T12:15:05Z")
Hi @Patch. Nope files are where they were placed. I searched my hard drive for manager & got this ![Annotation 2020-08-05 081056](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/2/7/275c200ed35eeb08860f79118f2d87c8ed2b96dc.jpeg) Notice that the July update was using Roaming & it appears that the Aug update is using Local? Should I uninstall Manager & start over? ![Annotation 2020-08-05 081056a](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/c/d/cdd868051e09539571af482e73a8fa6761edb143.jpeg) ---
**Author:** ![Mark](https://avatars.discourse-cdn.com/v4/letter/m/e9c0ed/32.png) [@Mark](https://forum.manager.io/u/Mark)\ **Post date:** [August 5, 2020, 12:27pm UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873/8 "2020-08-05T12:27:43Z")
On my W10 Pro x64 19041.423 Manager Desktop uses both the AppData\Local (preferences I think) and AppData\Roaming (the application) folder. What I see different is that you have a ManagerDesktop\_1 of 262KB, which I guess is the icon on my laptop called ManagerDesktop.ico and your exe is 41 KB of July 13th. Date of my v20.8.28 is August 3rd and 40KB. ---
**Author:** ![Bob\_Patterson](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/bob_patterson/32/18684_2.png) [@Bob\_Patterson](https://forum.manager.io/u/Bob_Patterson)\ **Post date:** [September 2, 2020, 2:36pm UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873/9 "2020-09-02T14:36:21Z")
SO I still have the install problem. Previously I neglected to tell all that my computer had died & so I bought a new one, removed the small drive that came with it & installed my old hard drive. It boots just like my old machine & this is the one that won’t update. Is there something in the registry that needs to be changed because of the machine change? ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 2:53pm UTC](https://forum.manager.io/t/failure-to-install-august-2020-update/29873/10 "2023-01-18T14:53:30Z")