# Failure Sending Email **URL:** \ **Category:** Uncategorized\ **Created:** [February 25, 2015, 9:25pm UTC](https://forum.manager.io/t/failure-sending-email/2337 "2015-02-25T21:25:13Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![martagisela](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@martagisela](https://forum.manager.io/u/martagisela)\ **Post date:** [February 25, 2015, 9:25pm UTC](https://forum.manager.io/t/failure-sending-email/2337/1 "2015-02-25T21:25:13Z")
I haven’t bee able to send an email (invoices/orders etc.) since yesterday afternoon I get a message: Failure Sending Email each time I try to send. I verified the email settings and everything is setup correctly. Why is this? ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [February 25, 2015, 9:26pm UTC](https://forum.manager.io/t/failure-sending-email/2337/2 "2015-02-25T21:26:14Z")
Are you using custom SMTP? ---
**Author:** ![martagisela](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@martagisela](https://forum.manager.io/u/martagisela)\ **Post date:** [February 25, 2015, 9:38pm UTC](https://forum.manager.io/t/failure-sending-email/2337/3 "2015-02-25T21:38:52Z")
Yes. I have been using the program for almost 2 and a half weeks now and have sent emails etc. but since yesterday I am getting that message: Failure Sending Mail. I have received other messages like error 2 sending mail or something like that but I try again and it goes through. But not now with this message… ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [February 25, 2015, 9:46pm UTC](https://forum.manager.io/t/failure-sending-email/2337/4 "2015-02-25T21:46:26Z")
Can you try to send an email without using custom SMTP? Does it work? This is just to try to isolate the problem. ---
**Author:** ![martagisela](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@martagisela](https://forum.manager.io/u/martagisela)\ **Post date:** [February 25, 2015, 9:53pm UTC](https://forum.manager.io/t/failure-sending-email/2337/5 "2015-02-25T21:53:25Z")
If I uncheck the custom smtp (which I already did) how will the email be sent? I tried sending myself an email after unchecking CUSTOM, I did not get any type of mailing error but as of right now, I haven’t received the email. ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [February 25, 2015, 9:58pm UTC](https://forum.manager.io/t/failure-sending-email/2337/6 "2015-02-25T21:58:26Z")
If you don’t use custom SMTP, our SMTP server will be used. The problem is that our SMTP servers are no authorized to send emails from your email address, so the recipient mail servers might simply delete the email on the basis it is phishing scam or something like that. That would explain why you haven’t received an email from the program even though you sent it. When sending email from Manager without using custom SMTP, use `FROM` email address `no-reply@manager.io` rather than your email address. This is just to verify that Manager email functions work and the problem is isolated to custom SMTP. ---
**Author:** ![martagisela](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@martagisela](https://forum.manager.io/u/martagisela)\ **Post date:** [February 25, 2015, 10:04pm UTC](https://forum.manager.io/t/failure-sending-email/2337/7 "2015-02-25T22:04:28Z")
I entered the No-reply… and I received the email. So what next? Like I said it was working. and I can’t leave it as No reply because I do need my clients to reply… ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [February 25, 2015, 10:08pm UTC](https://forum.manager.io/t/failure-sending-email/2337/8 "2015-02-25T22:08:33Z")
Yeah, it means the email function in Manager works properly. The problem are your custom SMTP settings. I assume your mail provider did some changes which broke your settings. To confirm that, it’s best to try different mail client (e.g. Thunderbird), use the same custom SMTP settings as you use in Manager, confirm different email client can’t send emails neither, then contact your email provider. ---
**Author:** ![martagisela](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@martagisela](https://forum.manager.io/u/martagisela)\ **Post date:** [February 25, 2015, 10:24pm UTC](https://forum.manager.io/t/failure-sending-email/2337/9 "2015-02-25T22:24:28Z")
I was using yahoo’s smtp and had no problems until last night, I tried using my internet provider’s settings which is what I use in my old program but I get the same message. To use thunderbird do I need a particular email? ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [February 25, 2015, 10:28pm UTC](https://forum.manager.io/t/failure-sending-email/2337/10 "2015-02-25T22:28:32Z")
Hmm, if you like, send me your custom SMTP settings to `support@manager.io` and I will try to reproduce this issue. ---
**Author:** ![martagisela](https://avatars.discourse-cdn.com/v4/letter/m/f0a364/32.png) [@martagisela](https://forum.manager.io/u/martagisela)\ **Post date:** [March 13, 2015, 12:52pm UTC](https://forum.manager.io/t/failure-sending-email/2337/11 "2015-03-13T12:52:23Z")
Hello. Haven’t been able to send emails since yesterday afternoon. Getting message: Internal Server Error (Error 2) Please advise. ---
**Author:** ![amit\_vernekar](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@amit\_vernekar](https://forum.manager.io/u/amit_vernekar)\ **Post date:** [March 16, 2015, 12:25pm UTC](https://forum.manager.io/t/failure-sending-email/2337/12 "2015-03-16T12:25:14Z")
I have the same issue. I am using Mandrill and Sendgrid services for the same and I dont see any of it working. I am using port 587. Attached is the configuration page ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [March 16, 2015, 1:35pm UTC](https://forum.manager.io/t/failure-sending-email/2337/13 "2015-03-16T13:35:14Z")
@amit_vernekar, make sure `SSL` box is checked. 587 is SSL port. ---
**Author:** ![amit\_vernekar](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@amit\_vernekar](https://forum.manager.io/u/amit_vernekar)\ **Post date:** [March 16, 2015, 2:43pm UTC](https://forum.manager.io/t/failure-sending-email/2337/14 "2015-03-16T14:43:16Z")
I tired that too. Sill does not work. ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [March 16, 2015, 2:59pm UTC](https://forum.manager.io/t/failure-sending-email/2337/15 "2015-03-16T14:59:12Z")
So what error do you get when trying to send an email? ---
**Author:** ![amit\_vernekar](https://avatars.discourse-cdn.com/v4/letter/a/c77e96/32.png) [@amit\_vernekar](https://forum.manager.io/u/amit_vernekar)\ **Post date:** [March 16, 2015, 3:05pm UTC](https://forum.manager.io/t/failure-sending-email/2337/16 "2015-03-16T15:05:44Z")
Failure sending mail.- in bold red. Is there a detailed log that I can see? ---
**Author:** ![techenhance](https://avatars.discourse-cdn.com/v4/letter/t/58f4c7/32.png) [@techenhance](https://forum.manager.io/u/techenhance)\ **Post date:** [March 18, 2015, 7:40pm UTC](https://forum.manager.io/t/failure-sending-email/2337/17 "2015-03-18T19:40:45Z")
Getting same error while sending Mail i.e. Internal Server Error (Error 2) This error came recently though it was working perfectly before. ---
**Author:** ![bartvanstiphout](https://avatars.discourse-cdn.com/v4/letter/b/c67d28/32.png) [@bartvanstiphout](https://forum.manager.io/u/bartvanstiphout)\ **Post date:** [March 28, 2015, 2:43pm UTC](https://forum.manager.io/t/failure-sending-email/2337/18 "2015-03-28T14:43:38Z")
I’m experiencing the same error. I’ve gotten it a couple of times before, and a restart sometimes did fix it. This time restarting did not fix it. In the log of my mail server I don’t see any connection attempts. ---
**Author:** ![ccobrien](https://avatars.discourse-cdn.com/v4/letter/c/d78d45/32.png) [@ccobrien](https://forum.manager.io/u/ccobrien)\ **Post date:** [March 28, 2015, 5:39pm UTC](https://forum.manager.io/t/failure-sending-email/2337/19 "2015-03-28T17:39:17Z")
I am getting the same problem. I use gmail and have put the following entries in the “Email Settings”: Email Address - my gmail e-mail address Use Custom SMTP Server = yes Host: [smtp.gmail.com](http://smtp.gmail.com) Port: 465 Use SSL = yes SMTP server requires autentication = yes Username = my gmail e-mail address Password = my gmail e-mail password What am I doing wrong? ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [March 29, 2015, 9:05am UTC](https://forum.manager.io/t/failure-sending-email/2337/20 "2015-03-29T09:05:12Z")
Can you try again? If it still doesn’t work, I will add some `Test` button which will test your email settings in isolation. This would give you clear indication whether your settings are incorrect or the program. [Next page](https://forum.manager.io/t/failure-sending-email/2337.md?page=2)