Email setting failed not able to send mail

Manager Edition : Ver. 19.12.4
Software Version : Desktop basic
Operating System : Windows 10
Error Message : The SMTP server requires a secure connection or the client was not
authenticated. The server response was: 5.7.0 Authentication
Required. Learn more at

Did you follow the guidance provided here:

done setting as per the guide still not working

@jayamurli1954, the forum information available to moderators tells me you did not visit the link I provided.


Yes visited and done the settings as mentioned. But no success. Still not able to send mail.

The error message says google is refusing to send the email because google has not been set up properly.

Setting up google email transmission can be a little more complicated as that is how Google have chosen to make their email servers (Google like you to use Google tools as it increases the value of the product they sell {they sell you to your suppliers}).

As a result you will need to follow the referenced Guides very carefully.

It is solved now. I went the guidelines here: ?

thanks a lot for everybody for the support

Muralidhar Rao