# Downloading to newer version problem **URL:** \ **Category:** Uncategorized\ **Created:** [April 29, 2021, 4:30am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615 "2021-04-29T04:30:25Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![hcadmin](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hcadmin/32/26950_2.png) [@hcadmin](https://forum.manager.io/u/hcadmin)\ **Post date:** [April 29, 2021, 4:30am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/1 "2021-04-29T04:30:25Z")
i have downloaded to the latest version 19.7.33 and i can no longer open any of my businesses, all of my data has gone. HELP ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [April 29, 2021, 4:37am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/2 "2021-04-29T04:37:29Z")
> [@hcadmin](#): > > the latest version 19.7.33 No you have not. You need to download manger from the only official site [https://www.manager.io/download/](https://www.manager.io/download/) where the current version is 21.4.55 If you are updating from a very old version of Manager you may need to follow these instructions [Restoring data issue - #2 by Patch](https://forum.manager.io/t/restoring-data-issue/34340/2) By the way please change your thread title to a heading for your problem not how you feel other users should respond. It increases the chance you will receive useful support. ---
**Author:** ![Hosea\_Leonard](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hosea_leonard/32/19915_2.png) [@Hosea\_Leonard](https://forum.manager.io/u/Hosea_Leonard)\ **Post date:** [April 29, 2021, 5:00am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/3 "2021-04-29T05:00:25Z")
mh!!! latest version 19.7.33, this is thousands version behind mr. there are other sites offer program very similar to manager but alot of problem you get there if you download. i think you went to those sites ---
**Author:** ![hcadmin](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hcadmin/32/26950_2.png) [@hcadmin](https://forum.manager.io/u/hcadmin)\ **Post date:** [April 29, 2021, 5:03am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/4 "2021-04-29T05:03:17Z")
It won’t allow me to download version 20.9.89 as it says I have a newer version installed. How do I uninstall this latest version? ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [April 29, 2021, 5:08am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/5 "2021-04-29T05:08:37Z")
If you are using Windows the same way you uninstall any other program - Control panel → Programs and Features → Select “Manager” → click uninstall button After you have uninstalled the newer version, you will then be able to install the required older version. Note your data is stored separately so will not be effected ---
**Author:** ![hcadmin](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hcadmin/32/26950_2.png) [@hcadmin](https://forum.manager.io/u/hcadmin)\ **Post date:** [April 29, 2021, 5:20am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/6 "2021-04-29T05:20:07Z")
This is the message i am now getting. Should i now download the newest version? “It appears you are trying to open a file which has been already accessed by newer version of Manager. Upgrade to the latest version of Manager and try to open this file again.” ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [April 29, 2021, 5:39am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/7 "2021-04-29T05:39:11Z")
It is hard to tell what is happening from here but at a guess - The current version of Manager could not read your old business files as they were too old - The new version may have created a current version (blank) database file - The older v20.9.89 Manager recognises the blank file was created by a newer version of Manager. So your problem now is probably your application data directory has very old and very new files in it which for which no version of Manager is happy with both. If I have guessed correctly you need to - Go to your application data directory see **Application Data:** [Manage application data folder contents](https://www.manager.io/guides/8394) | [Move desktop application data to another folder](https://www.manager.io/guides/10348) | [Reduce data file size](https://www.manager.io/guides/17974) | [Open a data file directly](https://www.manager.io/guides/12280) - The default location in Windows is c:\Users\ \< Your Windows login \> /appdata/local/Manager - Make a copy of all of these files (a back up in case something goes wrong) - Remove the files with todays date - Restart Manager version 20.9.89 - If your data is then available - Install the current version of Manager ---
**Author:** ![hcadmin](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hcadmin/32/26950_2.png) [@hcadmin](https://forum.manager.io/u/hcadmin)\ **Post date:** [April 29, 2021, 6:16am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/8 "2021-04-29T06:16:14Z")
This is the message i am now getting… Internal Error 20.9.89 You are running an outdated version. Please use the latest version available. ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [April 29, 2021, 6:22am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/9 "2021-04-29T06:22:27Z")
Please post a screen shot of your application data directory. - Use print screen buttons to copy the screen - Paste in to “Paint” - Click on “Select” to then select the relevant part of the screen capture - Click “Crop” - Save as .jpg - On the forum post via clicking on the “Upload” button ---
**Author:** ![hcadmin](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hcadmin/32/26950_2.png) [@hcadmin](https://forum.manager.io/u/hcadmin)\ **Post date:** [April 29, 2021, 6:30am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/10 "2021-04-29T06:30:23Z")
Do you want all of it or just the files? ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [April 29, 2021, 6:33am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/11 "2021-04-29T06:33:06Z")
In your application data directory I would like to know - What files you have there - Their names - Their sizes - Their dates ---
**Author:** ![hcadmin](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hcadmin/32/26950_2.png) [@hcadmin](https://forum.manager.io/u/hcadmin)\ **Post date:** [April 29, 2021, 6:37am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/12 "2021-04-29T06:37:32Z")
![Manager oi files](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/5/e/5e4c5b65d5dc6fa0dac5cf6027d4b2e569c13b0d.jpeg) ---
**Author:** ![hcadmin](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hcadmin/32/26950_2.png) [@hcadmin](https://forum.manager.io/u/hcadmin)\ **Post date:** [April 29, 2021, 6:44am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/13 "2021-04-29T06:44:00Z")
is this what you wanted ? ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [April 29, 2021, 7:53am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/14 "2021-04-29T07:53:34Z")
No that’s the program code directory The application data directory is where your businesses data is stored. That’s what you want to back up. Look at the links above [Downloading to newer version problem - #7 by Patch](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/7) ---
**Author:** ![hcadmin](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hcadmin/32/26950_2.png) [@hcadmin](https://forum.manager.io/u/hcadmin)\ **Post date:** [April 29, 2021, 8:10am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/15 "2021-04-29T08:10:25Z")
I am a sole trader. It’s just me and my laptop ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [April 29, 2021, 8:19am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/16 "2021-04-29T08:19:13Z")
I assumed you were using the desktop version of Manager on a windows machine which can work well where only a single user is required Manager uses two main directories. Their default locations are: - Program code in c:\Users\ \< Your Windows login \> /Appdata/ **Roaming** /Manager - Business data in c:\Users\ \< Your Windows login \> /Appdata/ **Local** /Manager I want to know what is in your business data directory. Your program code directory in overwritten when you install a different version of Manager, so less relevant. See [Install or update desktop edition on Windows | Manager](https://www.manager.io/guides/22936) ---
**Author:** ![hcadmin](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hcadmin/32/26950_2.png) [@hcadmin](https://forum.manager.io/u/hcadmin)\ **Post date:** [April 29, 2021, 8:53am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/17 "2021-04-29T08:53:48Z")
The download at Manager oi is 21.4.56 and not 20.9.76 Which version should I be downloading? ![image001.jpg](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/6/64f616983d5e1c5697da3e3dc3eb37d7d031eebf.jpg) ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [April 29, 2021, 9:01am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/18 "2021-04-29T09:01:17Z")
Fist show a screen shot of your application data directory. We need to confirm - you are looking at the correct directory - It has the expected files - you have backed up the important files Then - files to remove can be identified - then install Manager v20.9.89 ---
**Author:** ![hcadmin](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/hcadmin/32/26950_2.png) [@hcadmin](https://forum.manager.io/u/hcadmin)\ **Post date:** [April 29, 2021, 9:16am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/19 "2021-04-29T09:16:19Z")
![Manager files](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/f/5/f55861f4799483c73cf3754f907306c5ec9611e7.jpeg) Is this the correct ones? ---
**Author:** ![Patch](https://avatars.discourse-cdn.com/v4/letter/p/a183cd/32.png) [@Patch](https://forum.manager.io/u/Patch)\ **Post date:** [April 29, 2021, 9:26am UTC](https://forum.manager.io/t/downloading-to-newer-version-problem/34615/20 "2021-04-29T09:26:06Z")
Yes, that is your application data directory. Back up all of that directory now. Just to confirm - What was the last program version you ran - Note deleting files from the program code directory is expected to cause problems. - What did that version of Manager actually show [Next page](https://forum.manager.io/t/downloading-to-newer-version-problem/34615.md?page=2)