# Data Not Visible
**URL:** https://forum.manager.io/t/data-not-visible/7770
**Category:** Uncategorized
**Created:** [November 21, 2016, 4:58am UTC](https://forum.manager.io/t/data-not-visible/7770 "2016-11-21T04:58:31Z")
**Posts on this page:** 12
**Page:** 1
### Author:  [@Rukshan](https://forum.manager.io/u/Rukshan)
#### Post date: [November 21, 2016, 4:58am UTC](https://forum.manager.io/t/data-not-visible/7770/1 "2016-11-21T04:58:31Z")
So I turned on my laptop this morning and opened the software and I can see all my invoice numbers but when I open them nothing is there. All my sales invoices data are gone! can someone help me to get them back ? Images attached.
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### Author:  [@Tut](https://forum.manager.io/u/Tut)
#### Post date: [November 21, 2016, 5:07am UTC](https://forum.manager.io/t/data-not-visible/7770/2 "2016-11-21T05:07:12Z")
Do not panic. The screen you show is not your data. Your data resides in a file separate from the application. And the fact that invoice dates and numbers are shown means Manager can access it. It just isn’t displaying for some reason. So first things first:
1. What edition are you using? Desktop, server, or cloud?
2. What version under `About Manager`?
3. What operating system?
4. Can you see content if you click on `Edit` or `View`?
5. Have you closed the program and restarted it?
6. Have you rebooted your computer?
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### Author:  [@Rukshan](https://forum.manager.io/u/Rukshan)
#### Post date: [November 21, 2016, 5:09am UTC](https://forum.manager.io/t/data-not-visible/7770/3 "2016-11-21T05:09:34Z")
1.Desktop
2.Manager 16.11.87
3.Windows 8.1 - 64bit
4.Cant no data is shown
5.yes few times now
6.yes couple of times
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### Author:  [@Tut](https://forum.manager.io/u/Tut)
#### Post date: [November 21, 2016, 5:32am UTC](https://forum.manager.io/t/data-not-visible/7770/4 "2016-11-21T05:32:19Z")
Have you ever modified the default location of your data file on the `About Manager` page? Do you have a recent backup you can import? If so, temporarily rename your existing company so you can distinguish it, then import the backup with the `Add Business` button. See if it works properly.
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### Author:  [@Rukshan](https://forum.manager.io/u/Rukshan)
#### Post date: [November 21, 2016, 5:36am UTC](https://forum.manager.io/t/data-not-visible/7770/5 "2016-11-21T05:36:15Z")
Nope did not modified. did what you asked for. Same problem. Can see the invoice numbers but cant see data in it. Please help me soon, Shop is opened and I cant do anything without this software.
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### Author:  [@Tut](https://forum.manager.io/u/Tut)
#### Post date: [November 21, 2016, 5:43am UTC](https://forum.manager.io/t/data-not-visible/7770/6 "2016-11-21T05:43:58Z")
What do you see when you select other tabs besides `Sales Invoices`? For example, I assume you have one or more cash accounts, so when you click the `Cash Accounts` tab, do you see account information and balances? What about `Customers`, etc?
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### Author:  [@Rukshan](https://forum.manager.io/u/Rukshan)
#### Post date: [November 21, 2016, 5:57am UTC](https://forum.manager.io/t/data-not-visible/7770/7 "2016-11-21T05:57:52Z")
have no cash accounts. But can see all employees, purchase invoices, purchase orders, inventory items, customers. And I dont use customers always to create a sales invoices. There are two sales invoices with customer tab filled and I can view and edit thsose two invoices. Others I cant as i said. Please help.
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### Author:  [@Tut](https://forum.manager.io/u/Tut)
#### Post date: [November 21, 2016, 6:06am UTC](https://forum.manager.io/t/data-not-visible/7770/8 "2016-11-21T06:06:52Z")
> [@Rukshan](#):
>
> have no cash accounts.
You must have at least one, or you are not in business. Remember, cash accounts include bank accounts. If your software still separates them, you are far out of date. Update.
> [@Rukshan](#):
>
> And I dont use customers always to create a sales invoices.
This is your problem. You can’t create a sales invoice without first defining the customer and choosing a customer from a list. Maybe you updated from a really old version that would let you do that and now those transactions are blank. Try drilling down on the balance of a cash or bank account and see if you can recover things that way.
If you are not selling on credit to defined customers, see this Guide:
> [@Make cash sales (sell without sales invoices)](https://forum.manager.io/t/cash-sales-selling-without-sales-invoices/7321):
>
> A cash sale occurs when a customer pays for goods or services immediately upon delivery. No credit is extended by the seller. No account receivable is created. Resulting revenue is posted immediately to an income account, regardless of whether the business uses [accrual or cash basis accounting](https://forum.manager.io/t/choosing-accrual-or-cash-basis-accounting/7129). Therefore, no sales invoice is required. The entire transaction occurs in a single step. Note A cash sale does not need to involve receipt of physical cash. Money can be received via any form of exchan…
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### Author:  [@Rukshan](https://forum.manager.io/u/Rukshan)
#### Post date: [November 21, 2016, 6:21am UTC](https://forum.manager.io/t/data-not-visible/7770/9 "2016-11-21T06:21:10Z")
yes ive used this software for over an year now. updated to lates last week, worked properly. now this morning only this problem happened. I know its bad to create invoices without customer name on it but now i have no option but t recover this, earlier i used Manager 16.2.41. Please send me a link to download this version atleast to recover and print all my invoices for now. Then i can upgrade to newest and do this properly. So please help me.
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### Author:  [@lubos](https://forum.manager.io/u/lubos)
#### Post date: [November 21, 2016, 6:24am UTC](https://forum.manager.io/t/data-not-visible/7770/10 "2016-11-21T06:24:27Z")
If you need to quickly print some invoice, create a customer, edit an invoice and assign that customer to it.
Do it for all invoices because invoices without customer are basically invalid.
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### Author:  [@Rukshan](https://forum.manager.io/u/Rukshan)
#### Post date: [November 21, 2016, 6:27am UTC](https://forum.manager.io/t/data-not-visible/7770/11 "2016-11-21T06:27:37Z")
Thanks Both of you. It worked that way, Thanks a lot, Saved my day and my business.
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### Author:  [@Ealfardan](https://forum.manager.io/u/Ealfardan)
#### Post date: [January 18, 2023, 3:30pm UTC](https://forum.manager.io/t/data-not-visible/7770/12 "2023-01-18T15:30:17Z")