# Customer statements **URL:** \ **Category:** Uncategorized\ **Created:** [June 2, 2019, 3:00pm UTC](https://forum.manager.io/t/customer-statements/22285 "2019-06-02T15:00:44Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Megs](https://avatars.discourse-cdn.com/v4/letter/m/b5e925/32.png) [@Megs](https://forum.manager.io/u/Megs)\ **Post date:** [June 2, 2019, 3:00pm UTC](https://forum.manager.io/t/customer-statements/22285/1 "2019-06-02T15:00:44Z")
Why are monies received not showing on customer statements? ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [June 2, 2019, 4:37pm UTC](https://forum.manager.io/t/customer-statements/22285/2 "2019-06-02T16:37:26Z")
That can depend on several things: - You are viewing the type of statement for unpaid invoices. See [Issue customer statements | Manager](https://www.manager.io/guides/7022). - You have the date range set incorrectly. - You did not post the receipt to the relevant customer. See [Record a receipt | Manager](https://www.manager.io/guides/7820). ---
**Author:** ![Joe91](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/joe91/32/35781_2.png) [@Joe91](https://forum.manager.io/u/Joe91)\ **Post date:** [June 2, 2019, 4:39pm UTC](https://forum.manager.io/t/customer-statements/22285/3 "2019-06-02T16:39:31Z")
You will need to furnish a lot more information to get an answer Start with what version and type of Manager you are using Show the edit screen of the payment received transaction Show the drill down of the Customer list with the transactions related to the particular customer Show the Statement Report By the way, have you set the date on the statement correctly? ---
**Author:** ![Megs](https://avatars.discourse-cdn.com/v4/letter/m/b5e925/32.png) [@Megs](https://forum.manager.io/u/Megs)\ **Post date:** [June 4, 2019, 2:43pm UTC](https://forum.manager.io/t/customer-statements/22285/4 "2019-06-04T14:43:19Z")
![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/5/4/54eb9d1363f46ea790fd6c7867286b999d67ad6d.png) ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/3/1/3177ed7ff5ce82c96491996d6f569bde251b7729.png) ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/2/1/217183d29620aef153c9ef42237e04cec6e53903.png) ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/3/b/3b7627e73e7824c9d6b165b5e7cbc8d825640f84.png) Date/period is running from start of business to today. ---
**Author:** ![sharpdrivetek](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/sharpdrivetek/32/34244_2.png) [@sharpdrivetek](https://forum.manager.io/u/sharpdrivetek)\ **Post date:** [June 4, 2019, 3:45pm UTC](https://forum.manager.io/t/customer-statements/22285/5 "2019-06-04T15:45:21Z")
by what you are doing with the receipt you are actually making another cash sale invoice. not a receipt. that is not the way receipts are to be recorded in Manager. read the guide in detail [Record a receipt | Manager](https://www.manager.io/guides/7820) ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [June 4, 2019, 4:18pm UTC](https://forum.manager.io/t/customer-statements/22285/6 "2019-06-04T16:18:57Z")
@Megs, the mistakes you are making have very serious consequences. In effect, you are doubling your reportable income. A receipt against an invoice, as explained in the Guide @sharpdrivetek linked to, must be posted to _Accounts receivable_ and the customer’s subaccount. Further, your version of Manager is more than a 1,000 updates behind. Update your software. The Guides and all answers on the forum assume you are up to date. You will have trouble following the advice with software so obsolete. (In this case, however, your problem is not related to software. It is a consequence of improper accounting.) ---
**Author:** ![Megs](https://avatars.discourse-cdn.com/v4/letter/m/b5e925/32.png) [@Megs](https://forum.manager.io/u/Megs)\ **Post date:** [June 5, 2019, 2:18pm UTC](https://forum.manager.io/t/customer-statements/22285/7 "2019-06-05T14:18:41Z")
But why, when viewing the invoice and I clicked Receive money, did it not put it to Accounts Receivable and the customer? Surely the program can tell I’m not generating a new sale when I’m looking at an existing invoice. Sorry, but I’m going to drop the program. I’m not an accountant and find the “accountese” in the guides too complicated to follow. I need something really simple. Thanks for the help you offered though. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [June 5, 2019, 2:38pm UTC](https://forum.manager.io/t/customer-statements/22285/8 "2019-06-05T14:38:34Z")
> [@Megs](#): > > But why, when viewing the invoice and I clicked Receive money, did it not put it to Accounts Receivable and the customer? It would have, if that is what you had actually done. You would have seen something like this on your receipt: ![18%20AM](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/2/e/2e1591d49930e88a410f8b0888f67a095b455ab8.png) However you arrived at the data entry screen for the receipt transaction, you chose the predefined inventory item _Retainer_. That item automatically posts to _Inventory - sales_ rather than _Accounts receivable_. And by the way, a retainer cannot be an inventory item, because it is not a material good held for sale or production. It could, however, have been set up as a non-inventory item. > [@Megs](#): > > I’m going to drop the program. I’m not an accountant and find the “accountese” in the guides too complicated to follow. I need something really simple. Of course, you are free to do whatever you wish. But I would not hold out much hope of finding an accounting program simpler to use than Manager. The forum is full of comments by users who say it is the easiest they have ever encountered. Whichever program you decide to use, you do need to understand what it is intended to accomplish. If you are not experienced in accounting, some time spent educating yourself would be well spent. You might start here: [https://www.accountingcoach.com/](https://www.accountingcoach.com/). ---
**Author:** ![Megs](https://avatars.discourse-cdn.com/v4/letter/m/b5e925/32.png) [@Megs](https://forum.manager.io/u/Megs)\ **Post date:** [June 5, 2019, 2:52pm UTC](https://forum.manager.io/t/customer-statements/22285/9 "2019-06-05T14:52:03Z")
I did see the comments which were encouraging, but I would have thought that, while viewing the invoice, logically my receipt would apply to that invoice. Clearly accounting logic is beyond me. But thank you once again. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [June 5, 2019, 4:33pm UTC](https://forum.manager.io/t/customer-statements/22285/10 "2019-06-05T16:33:34Z")
> [@Megs](#): > > while viewing the invoice, logically my receipt would apply to that invoice. Yes, that is logical; and that is exactly the way Manager functions. My point was that, regardless of what you thought you did, at some point you selected an inventory item on the receipt. That selection replaced anything else that may have been there. That has nothing to do with accounting logic. I am telling you that a definite action was required for the receipt you showed in your screen shot to be created or updated as it was. It is possible you were not aware what you did had the effect it had. But I assure you, the program did not create that receipt spontaneously. Nor did it create it automatically in response to any input. Positive action was required. ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 3:01pm UTC](https://forum.manager.io/t/customer-statements/22285/11 "2023-01-18T15:01:25Z")