# Customer not listed when creating journal entry
**URL:** https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416
**Category:** Uncategorized
**Created:** [April 9, 2023, 7:28am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416 "2023-04-09T07:28:09Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@daneduplooy](https://forum.manager.io/u/daneduplooy)
#### Post date: [April 9, 2023, 7:28am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/1 "2023-04-09T07:28:09Z")
I am trying to create a journal entry on a customer account. I select Accounts Receivable which then brings up the Customer field, however the customer is then simply not listed under the Customer dropdown - it seems like only a subset of customers are listed. What is going on here?
(Server Edition v23.4.7.760, server has been restarted)
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### Author:  [@Joe91](https://forum.manager.io/u/Joe91)
#### Post date: [April 9, 2023, 9:02am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/2 "2023-04-09T09:02:59Z")
Are some customers inactive?
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### Author:  [@eko](https://forum.manager.io/u/eko)
#### Post date: [April 9, 2023, 9:36am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/3 "2023-04-09T09:36:14Z")
In addition to @Joe91 comment on maybe having inactive customers, you may have to scroll down your list and you may have to wait a bit (may show a small prompt “…Loading more results…”)
I tested on Manager Server Edition v 23.4.6.759 on Ubuntu 20.04 TLS and agree that it is “sluggish” compared to some time ago as it seems to only load very few records at once (approx 10). @lubos may have changed somewhere a setting that only allows loading 10 records at a time, but when using server edition that is powerful enough you should be able to load more records as in this example at a time.
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### Author:  [@daneduplooy](https://forum.manager.io/u/daneduplooy)
#### Post date: [April 10, 2023, 8:36am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/4 "2023-04-10T08:36:15Z")
No, all customers are active (none marked as inactive).
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### Author:  [@daneduplooy](https://forum.manager.io/u/daneduplooy)
#### Post date: [April 10, 2023, 8:38am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/5 "2023-04-10T08:38:17Z")
I normally don’t scroll the list, I normally just search, and when I do then it just says “No matches found”. With other things like Quote / Invoice / etc then it works fine and can find the customer. Even if I do scroll the list and wait for it to load all customers then only a subset are listed.
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### Author:  [@daneduplooy](https://forum.manager.io/u/daneduplooy)
#### Post date: [April 10, 2023, 8:43am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/6 "2023-04-10T08:43:50Z")
Customers list:
Customers listed when creating journal entry:
Again, no customers are marked as “inactive”.
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### Author:  [@Joe91](https://forum.manager.io/u/Joe91)
#### Post date: [April 10, 2023, 9:01am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/7 "2023-04-10T09:01:36Z")
That does not illustrate your problem
The customer list is sorted in two different ways -
In the Customer list it seems to be sorted by name
In the Dropdown list, it seems to sorted by code
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### Author:  [@daneduplooy](https://forum.manager.io/u/daneduplooy)
#### Post date: [April 10, 2023, 9:19am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/8 "2023-04-10T09:19:53Z")
Here is the customer list when doing other things (e.g. creating a quote):
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### Author:  [@Joe91](https://forum.manager.io/u/Joe91)
#### Post date: [April 10, 2023, 9:21am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/9 "2023-04-10T09:21:07Z")
Show the edit screen for one of the missing customers - for example Alensy
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### Author:  [@daneduplooy](https://forum.manager.io/u/daneduplooy)
#### Post date: [April 10, 2023, 9:22am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/10 "2023-04-10T09:22:37Z")
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### Author:  [@Joe91](https://forum.manager.io/u/Joe91)
#### Post date: [April 10, 2023, 9:26am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/11 "2023-04-10T09:26:33Z")
I’m out of ideas, sorry
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### Author:  [@daneduplooy](https://forum.manager.io/u/daneduplooy)
#### Post date: [April 10, 2023, 9:48am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/12 "2023-04-10T09:48:10Z")
Thanks @Joe91. Seems like this is possibly a bug which needs to be brought to the attention of the devs? @Tut @lubos
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### Author:  [@Ealfardan](https://forum.manager.io/u/Ealfardan)
#### Post date: [April 13, 2023, 5:56pm UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/13 "2023-04-13T17:56:51Z")
@daneduplooy I still can’t reproduce this issue, however if you provide another screenshot searching for “Amana CC” in Journal entries, that would make a strong case for putting this in bugs.
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### Author:  [@daneduplooy](https://forum.manager.io/u/daneduplooy)
#### Post date: [April 14, 2023, 9:44am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/14 "2023-04-14T09:44:47Z")
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### Author:  [@Joe91](https://forum.manager.io/u/Joe91)
#### Post date: [April 14, 2023, 11:08am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/15 "2023-04-14T11:08:25Z")
The customer Amana does not appear in the list of customers you have shown in earlier posts, so it is not possible to confirm that this is a bug
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### Author:  [@daneduplooy](https://forum.manager.io/u/daneduplooy)
#### Post date: [April 14, 2023, 11:23am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/16 "2023-04-14T11:23:44Z")
@Joe91 Searching for “Amana” should show anything starting with “Amana”, so “Amana CC” should be listed. Nonetheless, here is a search for exactly “Amana CC”:
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### Author:  [@Joe91](https://forum.manager.io/u/Joe91)
#### Post date: [April 14, 2023, 11:37am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/17 "2023-04-14T11:37:51Z")
I would import a backup of your business to a test business, delete the customer Amana and then recreate the customer to see if there is a problem with that specific customer
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### Author:  [@lubos](https://forum.manager.io/u/lubos)
#### Post date: [April 15, 2023, 11:42pm UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/18 "2023-04-15T23:42:58Z")
Should be fixed in the latest version (23.4.16.773)
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### Author:  [@daneduplooy](https://forum.manager.io/u/daneduplooy)
#### Post date: [April 16, 2023, 7:18am UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/19 "2023-04-16T07:18:31Z")
Confirmed fixed 👍🙂.
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### Author:  [@Ealfardan](https://forum.manager.io/u/Ealfardan)
#### Post date: [July 5, 2026, 8:06pm UTC](https://forum.manager.io/t/customer-not-listed-when-creating-journal-entry/46416/20 "2026-07-05T20:06:39Z")
Uncategorized topics older than 3 years with no recent activity