# Customer Credit Allocation Statement **URL:** \ **Category:** Uncategorized\ **Created:** [May 12, 2015, 6:44am UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873 "2015-05-12T06:44:11Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![anoopchintu](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/anoopchintu/32/1067_2.png) [@anoopchintu](https://forum.manager.io/u/anoopchintu)\ **Post date:** [May 12, 2015, 6:44am UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/1 "2015-05-12T06:44:11Z")
Is there a way the statement can be used to show the balance amount instead of Total @ Customer Credit Allocation Statement? Presently it shows the following, for example… Opening balance = -650,000 Less Allocation Invoice 2 = 320,000 Total = -970,000 (which is wrong, I feel) ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [May 12, 2015, 11:24am UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/2 "2015-05-12T11:24:22Z")
Which tab are you working in? Are you referring to an account register listing or an actual report under the `Reports` tab? Remember, customer credits are liabilities. They should be entered as positive amounts. Therefore, an opening balance of -650,000 implies that customers owe you -650,000. In turns, that suggests that somewhere, you are not using the account correctly. ---
**Author:** ![anoopchintu](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/anoopchintu/32/1067_2.png) [@anoopchintu](https://forum.manager.io/u/anoopchintu)\ **Post date:** [May 12, 2015, 11:52am UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/3 "2015-05-12T11:52:02Z")
Summary - Customer Credits - Automatic Credit Allocation - View Here, the customer paid an advance of 650000 last financial year, which became the opening balance as -650000 (by the way, I started using Manager only this year). I have entered this amount as +ve at the opening balance. This year I raised a part invoice for 320,000. In the summary view, everything is okay, but when I take the Automatic Credit Allocation Report View (results in a report called “Credit Allocation Statement” for that customer, this is what I get. Opening Balance = (650,000) Less Allocations = 320,000 Total = (970,600) Shouldn’t it be, Opening Balance = (650,000) Less Allocations = 320,000 Balance = (330,000) ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [May 12, 2015, 12:06pm UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/4 "2015-05-12T12:06:15Z")
Your explanation makes sense to me. Unfortunately, you must be using some tab or workflow that I do not, because I cannot find the Credit Allocation Statement report. When I drill down into `Customer credits` in the `Summary`, I just see the account ledger listing. I do not have the option for Automatic Credit Allocation Report View. This, of course, reflects the design philosophy of Manager to show only what is necessary based on the information recorded. ---
**Author:** ![anoopchintu](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/anoopchintu/32/1067_2.png) [@anoopchintu](https://forum.manager.io/u/anoopchintu)\ **Post date:** [May 12, 2015, 12:16pm UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/5 "2015-05-12T12:16:07Z")
Option for Automatic Credit Allocation Report View comes only when you create the invoice for the same customer who has a credit already (I guess). In my case, there was a customer credit balance for the same customer against whom I raised the invoice. During the generation of the invoice, I just called the customer details from the drop down list and created it. This automatically allocated, I think. Though this is not a serious drawback, I thought of bring it to notice. Just some minor adjustments on the program would fix it, I guess… Thanks for your prompt support, Wonderful software and I am relieved with many tensions I had until few months back. Thanks to Manager! ---
**Author:** ![anoopchintu](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/anoopchintu/32/1067_2.png) [@anoopchintu](https://forum.manager.io/u/anoopchintu)\ **Post date:** [May 12, 2015, 12:28pm UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/6 "2015-05-12T12:28:52Z")
This is what I was referring to… ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [May 12, 2015, 2:10pm UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/7 "2015-05-12T14:10:41Z")
Thanks for the example. Now that you explained how you got there, I was able to enter some test transactions and get to the Credit Allocation Statement. @lubos, I can duplicate the same problem. For my test case, I entered two transactions for yesterday, receiving $5 and $3 into a bank account and allocating the payments to the same customer. The `Summary` then showed $8 for the `Customer credits` account. I then entered a $6 sales invoice for today, issued to the same customer. The resulting Credit Allocation Statement shows a -$14 Total, even though the `Summary` shows $2 in the `Customer credits` account. A customer statement for that customer shows a $2 credit. Looks like a simple sign error in the code. ---
**Author:** ![anoopchintu](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/anoopchintu/32/1067_2.png) [@anoopchintu](https://forum.manager.io/u/anoopchintu)\ **Post date:** [May 21, 2015, 7:12am UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/8 "2015-05-21T07:12:25Z")
Hope the issue has been noticed and understood. Can we have this corrected in the upcoming versions? ---
**Author:** ![Hans](https://avatars.discourse-cdn.com/v4/letter/h/e19b73/32.png) [@Hans](https://forum.manager.io/u/Hans)\ **Post date:** [May 21, 2015, 12:58pm UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/9 "2015-05-21T12:58:33Z")
I have found the same issue. You were just ahead of me. ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [May 24, 2015, 11:37am UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/10 "2015-05-24T11:37:30Z")
I will look into this tomorrow. ---
**Author:** ![anoopchintu](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/anoopchintu/32/1067_2.png) [@anoopchintu](https://forum.manager.io/u/anoopchintu)\ **Post date:** [May 25, 2015, 7:37am UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/11 "2015-05-25T07:37:42Z")
Thank you @lubos ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [May 28, 2015, 9:24pm UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/12 "2015-05-28T21:24:11Z")
The report should be now fixed. I think there is still a lot of space for improvements but at least for now the figures shouldn’t be wrong. ---
**Author:** ![anoopchintu](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/anoopchintu/32/1067_2.png) [@anoopchintu](https://forum.manager.io/u/anoopchintu)\ **Post date:** [May 29, 2015, 3:52am UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/13 "2015-05-29T03:52:39Z")
Thank you very much once again. It is perfect now on the figures… ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 3:37pm UTC](https://forum.manager.io/t/customer-credit-allocation-statement/2873/14 "2023-01-18T15:37:53Z")