# Customer Address not showing on Sales Invoice **URL:** \ **Category:** Uncategorized\ **Created:** [April 9, 2016, 8:08am UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311 "2016-04-09T08:08:54Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Mercia](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@Mercia](https://forum.manager.io/u/Mercia)\ **Post date:** [April 9, 2016, 8:08am UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/1 "2016-04-09T08:08:54Z")
Hello. I have setup a new customer with Business Identifier and customers address. When I do the Sales Invoice and view, the customers name and business identifier show but not the customers address. Our customers want their address shown on the sales invoice. How do I do this? ---
**Author:** ![dalacor](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@dalacor](https://forum.manager.io/u/dalacor)\ **Post date:** [April 9, 2016, 9:23am UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/2 "2016-04-09T09:23:00Z")
Are you using custom templates and have you upgraded recently. This may be the cause. Customers addresses are definitely showing on sales invoices on my Manager. ---
**Author:** ![Mercia](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@Mercia](https://forum.manager.io/u/Mercia)\ **Post date:** [April 9, 2016, 9:50am UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/3 "2016-04-09T09:50:12Z")
No I am using the normal sales invoice and I am on the cloud version ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [April 9, 2016, 9:52am UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/4 "2016-04-09T09:52:37Z")
When you are creating an invoice, there is a `Billing address` field. Is anything entered in there? ---
**Author:** ![Mercia](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@Mercia](https://forum.manager.io/u/Mercia)\ **Post date:** [April 9, 2016, 9:54am UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/5 "2016-04-09T09:54:29Z")
If I have filled in the customer details when adding a new customer, then I go to create a new sales invoice. Surely the address of that customer should show in the billing address as entered when I created the customer ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [April 9, 2016, 10:07am UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/6 "2016-04-09T10:07:15Z")
> [@Mercia](#): > > Surely the address of that customer should show in the billing address Yes it will. So when you go and create new sales invoice, then select customer from drop-down. Billing address doesn’t get populated? ---
**Author:** ![Mercia](https://avatars.discourse-cdn.com/v4/letter/m/f9ae1b/32.png) [@Mercia](https://forum.manager.io/u/Mercia)\ **Post date:** [April 9, 2016, 10:21am UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/7 "2016-04-09T10:21:11Z")
when I do that that address does not get populated into the sales invoice ---
**Author:** ![dalacor](https://avatars.discourse-cdn.com/v4/letter/d/7bcc69/32.png) [@dalacor](https://forum.manager.io/u/dalacor)\ **Post date:** [April 10, 2016, 10:00am UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/8 "2016-04-10T10:00:13Z")
The only thing that I can think of is some symbol in the customer address that is causing Manager to not show the address? Try doing a simple address like 1 Duckbury Lane England hp5 67z if that shows up, then its something in your customer address that is preventing Manager from showing it. It could be something as simple as /- causing a bug error? If its not that, then the developer will have to look and see what is going on as I haven’t got any ideas as to what it could be. If think we would need to see sample customer details and sample customer invoice to see if we can get any ideas. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [April 10, 2016, 12:44pm UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/9 "2016-04-10T12:44:14Z")
@Mercia, are you sure you are creating a sales invoice and not a receipt? Currently, addresses do not show on payment receipts. ---
**Author:** ![ljimmymx](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@ljimmymx](https://forum.manager.io/u/ljimmymx)\ **Post date:** [November 27, 2016, 3:12pm UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/10 "2016-11-27T15:12:09Z")
why receipt does not have Customer’s Addresses? ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [November 27, 2016, 3:17pm UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/11 "2016-11-27T15:17:10Z")
> [@ljimmymx](#): > > why receipt does not have Customer’s Addresses? Because receipts are not linked to defined Customers. They have Payees. Customers are subaccounts of `Accounts receivable`, which is used for sales invoices. ---
**Author:** ![ljimmymx](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@ljimmymx](https://forum.manager.io/u/ljimmymx)\ **Post date:** [November 27, 2016, 3:29pm UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/14 "2016-11-27T15:29:32Z")
thank u but what if some customer request for receipt to indicate their address? what can we say to counter this questions ? ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [November 27, 2016, 3:32pm UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/15 "2016-11-27T15:32:37Z")
You can create a custom field for payee address. If you enter anything in the custom field, it will show on the receipt. If you leave it blank, it will not show up. ---
**Author:** ![ljimmymx](https://avatars.discourse-cdn.com/v4/letter/l/e0b2c6/32.png) [@ljimmymx](https://forum.manager.io/u/ljimmymx)\ **Post date:** [November 27, 2016, 3:43pm UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/16 "2016-11-27T15:43:11Z")
in this case the every customer I have to manually add addresses? it seems troublesome though. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [November 27, 2016, 5:57pm UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/17 "2016-11-27T17:57:09Z")
> [@ljimmymx](#): > > I have to manually add addresses? Yes. The only way to have an address populated automatically is to define the Customer under the `Customers` tab. That would require use of a sales invoice, not a receipt. And you will still have to enter the address manually, unless you do a batch input. But a batch input will necessarily be from some source (a spreadsheet, for example) where you input the addresses manually. ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 3:29pm UTC](https://forum.manager.io/t/customer-address-not-showing-on-sales-invoice/5311/18 "2023-01-18T15:29:47Z")