# Credit note Problem

**URL:** <https://forum.manager.io/t/credit-note-problem/14226>\
**Category:** Uncategorized\
**Created:** [February 7, 2018, 11:43am UTC](https://forum.manager.io/t/credit-note-problem/14226 "2018-02-07T11:43:22Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Wayamba\_Holdings](https://avatars.discourse-cdn.com/v4/letter/w/e95f7d/32.png) [@Wayamba\_Holdings](https://forum.manager.io/u/Wayamba_Holdings)\
**Post date:** [February 7, 2018, 11:43am UTC](https://forum.manager.io/t/credit-note-problem/14226/1 "2018-02-07T11:43:22Z")

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At entering credit note.qty add to inventry. But value not add to inventory.that inventory have no opening balance

 ![IMG_20180207_171526](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/d/dd1be7e6709e2fd275a2acadfa232f52a9298112.jpg)

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**Author:** ![Brucanna](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/brucanna/32/1960_2.png) [@Brucanna](https://forum.manager.io/u/Brucanna)\
**Post date:** [February 7, 2018, 3:54pm UTC](https://forum.manager.io/t/credit-note-problem/14226/2 "2018-02-07T15:54:26Z")

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If the inventory item has no opening balance, zero stock on hand, then the inventory item also has a zero Average Cost figure, so therefore the credit note has no monetary value in which to multiple against to create a “Cost of Sales” adjustment value.

Inventory item with zero values

 ![0000000%20Bug%201](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/b/b03225a2d49f726133370df5ed569dac1e80220d.jpg)

Credit Note account line

 ![0000000%20Bug%201a](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/6/6d08b3937fa53fc703f3b8631c201ff11f03ef9d.jpg)

Inventory item with adjust quantity

 ![0000000%20Bug%202](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/b/bc2b4d7792f7360fbc577edfdc7f00cbc910c5f9.jpg)

Cost of Sales account

 ![0000000%20Bug%202a](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/4/42c6408ae740a3e96a4a3631084ab599e2f2fc84.jpg)

So this means you “purchased” that inventory item for no cost which is what you have done - you haven’t outlaid any money to acquire that inventory. So the accounting is correct. The credit note is refunding the customer - giving their money back to them.

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<div class="post-metadata">

**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\
**Post date:** [January 18, 2023, 3:21pm UTC](https://forum.manager.io/t/credit-note-problem/14226/3 "2023-01-18T15:21:52Z")

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Closed on January 18, 2023, 3:21pm UTC