# Credit note from supplier

**URL:** <https://forum.manager.io/t/credit-note-from-supplier/5622>\
**Category:** Uncategorized\
**Created:** [April 29, 2016, 4:13pm UTC](https://forum.manager.io/t/credit-note-from-supplier/5622 "2016-04-29T16:13:48Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![Joolshicks](https://avatars.discourse-cdn.com/v4/letter/j/ea5d25/32.png) [@Joolshicks](https://forum.manager.io/u/Joolshicks)\
**Post date:** [April 29, 2016, 4:13pm UTC](https://forum.manager.io/t/credit-note-from-supplier/5622/1 "2016-04-29T16:13:48Z")

</div>

I have just received a credit note from a supplier, to refund me for a service they did not provide. They will repay the amount owed straight into my bank account in the next few days.

Please can you explain thoroughly how to input a supplier credit note and then reconcile it once the payment is received back from the supplier?

I’ve read some of the previous threads but don’t understand if I should use journal entries or debit notes - there doesn’t appear to be a tab for SUPPLIER CREDIT NOTES

---

<div class="post-metadata">

**Author:** ![Brucanna](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/brucanna/32/1960_2.png) [@Brucanna](https://forum.manager.io/u/Brucanna)\
**Post date:** [April 29, 2016, 4:20pm UTC](https://forum.manager.io/t/credit-note-from-supplier/5622/2 "2016-04-29T16:20:32Z")

</div>

A Credit Note from a Supplier is a Debit Note to you. Go to Customise and click the Debit Note selection, then Update at the bottom. This will create a Debit Note tab on the left. As you are getting a refund - don’t select an invoice under Debit field

When you receive the payment: Receive Money - account = Supplier Credits

---

<div class="post-metadata">

**Author:** ![Brucanna](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/brucanna/32/1960_2.png) [@Brucanna](https://forum.manager.io/u/Brucanna)\
**Post date:** [April 29, 2016, 5:49pm UTC](https://forum.manager.io/t/credit-note-from-supplier/5622/3 "2016-04-29T17:49:53Z")

</div>

Alternatively, if Debit Notes are going to be a rarity you could NOT activate the Debit tab and leave the Debit Note unprocessed. Instead, when the refund arrives you would Receive Money - account = the account used when you processed the Suppliers Invoice which included the wrong charge - this will put a reduction into that account.

---

<div class="post-metadata">

**Author:** ![Brucanna](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/brucanna/32/1960_2.png) [@Brucanna](https://forum.manager.io/u/Brucanna)\
**Post date:** [April 30, 2016, 5:45am UTC](https://forum.manager.io/t/credit-note-from-supplier/5622/4 "2016-04-30T05:45:54Z")

</div>

A third option if you didn’t want to use the Debit Note tab but did want to process the debit note would be a Journal. Refer to the below sample. Change the 2nd line Suspense to the account where the wrong charge was allocated. When you receive the payment: Receive Money - account = Supplier Credits

 ![](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/9/9af73e8ae5f5e1423329789b24ee6ed73601be36.jpg)

---

<div class="post-metadata">

**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\
**Post date:** [January 18, 2023, 3:33pm UTC](https://forum.manager.io/t/credit-note-from-supplier/5622/5 "2023-01-18T15:33:24Z")

</div>

Closed on January 18, 2023, 3:33pm UTC