# Can't select "Accounts Receivable" on Journal Entries **URL:** \ **Category:** Uncategorized\ **Created:** [March 17, 2021, 11:08pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892 "2021-03-17T23:08:12Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![INTERC](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/interc/32/27741_2.png) [@INTERC](https://forum.manager.io/u/INTERC)\ **Post date:** [March 20, 2021, 6:22pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/21 "2021-03-20T18:22:05Z")
Any touhts anyone on what can be happening with my account on jornal entries? Maybe @lubos might have an idea. Sir, can you please help me? ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [March 20, 2021, 6:36pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/22 "2021-03-20T18:36:46Z")
> [@INTERC](#): > > I need to get to zero balances those old customers. That’s why I created this account. Have you considered writing off these bad debts? There is a Guide about how to do that. It may also lower your taxable income. ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [March 20, 2021, 8:11pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/23 "2021-03-20T20:11:46Z")
Guys, the fact that some customers are included in a different control is not something that should be considered as user error. The program allows for multiple control accounts for customers for a good reason and this isn’t how it’s expected to work. This appears to be a bug. I couldn’t replicate it but it looks like either a bug or data corruption. ---
**Author:** ![p4unger](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/p4unger/32/25838_2.png) [@p4unger](https://forum.manager.io/u/p4unger)\ **Post date:** [March 20, 2021, 9:10pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/24 "2021-03-20T21:10:03Z")
For what it’s worth, I have tried renaming the built-in “Accounts receivable” control account in my own setup, but cannot reproduce this; I am still able to select it in Journal Entries (21.3.40 on Mac OS 11.2.3). I would have to agree with @Ealfardan this is likely a bug or data corruption. ---
**Author:** ![Hugo](https://avatars.discourse-cdn.com/v4/letter/h/b38774/32.png) [@Hugo](https://forum.manager.io/u/Hugo)\ **Post date:** [March 22, 2021, 1:27am UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/25 "2021-03-22T01:27:02Z")
I encounter a similar problem. I use journal entry then select the account “Accounts receivable”, and then no longer can select any customers. The message in the system is “No matches found”. Is it a bug? Can someone resolve it? Thanks. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [March 22, 2021, 1:33am UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/26 "2021-03-22T01:33:29Z")
That sounds like a different problem. Do you have customers defined? If so, what control account are they assigned to? ---
**Author:** ![Vivian\_Tan22](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/vivian_tan22/32/16663_2.png) [@Vivian\_Tan22](https://forum.manager.io/u/Vivian_Tan22)\ **Post date:** [March 22, 2021, 8:09am UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/27 "2021-03-22T08:09:57Z")
I have a similar issue as I am not able to ‘choose’ the Customer in the Journal Entries and it kept showing (the moment I click on that column to choose or type) ‘No Matches Found’ ![Error](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/4/8/4815197a329531549e1f6490913d4a73e82e3038.png) ---
**Author:** ![Eslam\_Salal](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/eslam_salal/32/29780_2.png) [@Eslam\_Salal](https://forum.manager.io/u/Eslam_Salal)\ **Post date:** [March 22, 2021, 9:03am UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/30 "2021-03-22T09:03:49Z")
How can I solved It \ ---
**Author:** ![INTERC](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/interc/32/27741_2.png) [@INTERC](https://forum.manager.io/u/INTERC)\ **Post date:** [March 22, 2021, 2:23pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/31 "2021-03-22T14:23:16Z")
Thanks for the recommendation @Tut. I need to get “Accounts Receivable” working back again in order to achieve this. ---
**Author:** ![INTERC](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/interc/32/27741_2.png) [@INTERC](https://forum.manager.io/u/INTERC)\ **Post date:** [March 22, 2021, 2:31pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/32 "2021-03-22T14:31:37Z")
I have backed up my business and then imported the info into a new business. But it didn’t work. I suppose it doesn’t work because I might be having some corrupted data or a bug. I think it can be corrupted data as no one is experiencing this exact problem. ---
**Author:** ![AJD](https://avatars.discourse-cdn.com/v4/letter/a/a9adbd/32.png) [@AJD](https://forum.manager.io/u/AJD)\ **Post date:** [March 23, 2021, 1:17am UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/33 "2021-03-23T01:17:05Z")
It may be that the Manager App on your computer is corrupted, not the business data file. I say this because it is only affecting the journal transaction type, not other transaction types such as receipt. Upgrading to the latest version of Manager may solve the problem ---
**Author:** ![INTERC](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/interc/32/27741_2.png) [@INTERC](https://forum.manager.io/u/INTERC)\ **Post date:** [March 23, 2021, 2:00am UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/34 "2021-03-23T02:00:17Z")
@AJD thanks for you recomendation but I am on cloud edition (currently on 21.3.57) . No app is needed as it is by browser. And I have tried different browsers like Chrome, Edge and Safari. Same error in all of them… ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [March 23, 2021, 10:05pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/35 "2021-03-23T22:05:31Z")
The latest version (21.3.58) is fixing this issue. ---
**Author:** ![INTERC](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/interc/32/27741_2.png) [@INTERC](https://forum.manager.io/u/INTERC)\ **Post date:** [March 23, 2021, 10:30pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/36 "2021-03-23T22:30:07Z")
Thank you! Waiting for it to be released. ---
**Author:** ![Joe91](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/joe91/32/35781_2.png) [@Joe91](https://forum.manager.io/u/Joe91)\ **Post date:** [March 23, 2021, 10:31pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/37 "2021-03-23T22:31:17Z")
It’s available now - in fact we have moved on to 21.3.59 🙂 ---
**Author:** ![INTERC](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/interc/32/27741_2.png) [@INTERC](https://forum.manager.io/u/INTERC)\ **Post date:** [March 23, 2021, 10:34pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/38 "2021-03-23T22:34:52Z")
Guess it delays a little bit depending on the zone. I am still on version 21.3.57. I’ll advise as soon as Manager updates to latest version. ---
**Author:** ![Joe91](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/joe91/32/35781_2.png) [@Joe91](https://forum.manager.io/u/Joe91)\ **Post date:** [March 23, 2021, 10:37pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/39 "2021-03-23T22:37:37Z")
If you are using the Cloud edition, you may have to restart it [Manager Cloud](https://cloud.manager.io/) [Obtain cloud edition customer support | Manager](https://www.manager.io/guides/31346) ---
**Author:** ![INTERC](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/interc/32/27741_2.png) [@INTERC](https://forum.manager.io/u/INTERC)\ **Post date:** [March 23, 2021, 10:48pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/40 "2021-03-23T22:48:39Z")
Thanks @Joe91, didn’t know that. Now I have 21.3.59. ---
**Author:** ![INTERC](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/interc/32/27741_2.png) [@INTERC](https://forum.manager.io/u/INTERC)\ **Post date:** [March 23, 2021, 10:52pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/41 "2021-03-23T22:52:54Z")
It is working fine now! I really don’t know what mess I caused 🙃 but looks like everything is fine now Thanks a lot @lubos ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 2:46pm UTC](https://forum.manager.io/t/cant-select-accounts-receivable-on-journal-entries/33892/42 "2023-01-18T14:46:28Z")
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