I was wondering if anyone would be able to give me some advice.
I used to do accounts in Excel and had a section named Refunds.
What I’m trying to do is replicate the below information showing when an item is purchased and then when it was refunded, making items easily identifiable, As per screen grab below.
You could use Refund accounts and process the transactions there rather then putting the refund back against the original purchase accounts. You would set up two, one for the expenses and one for the private via Settings - Chart of Accounts
Update your software. You are a few hundred versions behind, literally. Manager evolves at a very rapid pace. If you don’t keep reasonably up to date, answers you get on the forum will not make sense.
If the returns are to suppliers defined in the Suppliers tab, use a debit note to record them.