# Backup Error - Desktop Version **URL:** \ **Category:** Uncategorized\ **Created:** [September 12, 2017, 4:30pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686 "2017-09-12T16:30:16Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![Meester](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/meester/32/13699_2.png) [@Meester](https://forum.manager.io/u/Meester)\ **Post date:** [September 12, 2017, 4:30pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/1 "2017-09-12T16:30:16Z")
I am using Manager 17.9.50 Desktop version. I am not able to do a Backup, but get the error as shown: ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/6/66c3eeca6ff67b407c3cb00580e1a02225700891.png) Thank you. ---
**Author:** ![sharpdrivetek](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/sharpdrivetek/32/34244_2.png) [@sharpdrivetek](https://forum.manager.io/u/sharpdrivetek)\ **Post date:** [September 12, 2017, 4:32pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/2 "2017-09-12T16:32:08Z")
what is the location you are making the backup to? are you using the default file name for backup? ---
**Author:** ![Meester](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/meester/32/13699_2.png) [@Meester](https://forum.manager.io/u/Meester)\ **Post date:** [September 12, 2017, 4:37pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/3 "2017-09-12T16:37:14Z")
Dear @sharpdrivetek Thank you for your reply. I am not sure where to check on the location. I am not receiving the option to choose the backup location. Do I check on the location on this screen: ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/7/79afd027863704ec5c1381db965c4f8da4b0962c.png) ---
**Author:** ![sharpdrivetek](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/sharpdrivetek/32/34244_2.png) [@sharpdrivetek](https://forum.manager.io/u/sharpdrivetek)\ **Post date:** [September 12, 2017, 4:39pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/4 "2017-09-12T16:39:26Z")
when you click the ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/2/2332d2c2756f3935dc80a1ddb8f4efe38efba5c7.png) button, it will ask for the location where to save the file. can you explain how you are making the backup? ---
**Author:** ![Meester](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/meester/32/13699_2.png) [@Meester](https://forum.manager.io/u/Meester)\ **Post date:** [September 12, 2017, 5:18pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/5 "2017-09-12T17:18:26Z")
Dear sharpdrivetek Thank you for your reply. It gives me the error (first screen), when I am pressing the Backup button. What else can I try to resolve this problem. ---
**Author:** ![sharpdrivetek](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/sharpdrivetek/32/34244_2.png) [@sharpdrivetek](https://forum.manager.io/u/sharpdrivetek)\ **Post date:** [September 12, 2017, 5:28pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/6 "2017-09-12T17:28:25Z")
i am using the same version on desktop and i cannot reproduce the problem you are facing. ---
**Author:** ![sharpdrivetek](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/sharpdrivetek/32/34244_2.png) [@sharpdrivetek](https://forum.manager.io/u/sharpdrivetek)\ **Post date:** [September 12, 2017, 5:34pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/7 "2017-09-12T17:34:03Z")
in your manager installation folder, there is a file ManagerServer.exe run it, open your browser and go to 127.0.0.1:8080 it will ask for a password, just press enter and open your business file. then try doing a backup. if the error repeats, atleast it may give more details about the error. ---
**Author:** ![Meester](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/meester/32/13699_2.png) [@Meester](https://forum.manager.io/u/Meester)\ **Post date:** [September 12, 2017, 5:50pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/8 "2017-09-12T17:50:50Z")
Dear sharpdrivetek Thank you, I were able to do a backup by following your advice. Unfortunally, when I tried to make a backup again, the same error message appear. If I delete the company and import this file, will I be able to change the backup-destination or will the same error appear, since this is a backup? ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [September 12, 2017, 6:19pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/9 "2017-09-12T18:19:52Z")
@Meester, what is the exact name of the company you are backing up? I ask because in Manager you can name a company anything you want. But when you make a backup, you are relying upon the file-naming restrictions of your operating system. Manager, by default, adds a date in parentheses to the business name when making a backup. If your business name contains a character not allowed in file names by your operating system, you might get this error. You can still have a name with “illegal” characters appear on your forms, because that name is taken from the `Trading name` field under Business Details in the Settings tab. So you could Rename your business to something with legal characters to solve the file-naming problem, and still keep the characters you want in the `Trading name`. If, for some reason, you don’t enter a trading name, Manager will use the business name instead. ---
**Author:** ![Meester](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/meester/32/13699_2.png) [@Meester](https://forum.manager.io/u/Meester)\ **Post date:** [September 12, 2017, 7:12pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/10 "2017-09-12T19:12:41Z")
Dear @Tut Thank you for you reply. The problem was that the filename contain a character that is not allowed. I have use a **`red circle`** to indicate the character, see the following screen: ![image](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/2X/a/a7ad2c2486249c426d123ccb37400620f5fe35d1.png) After removing the character the next window appear asking me the destination for backup. ---
**Author:** ![ShaneAU](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/shaneau/32/10122_2.png) [@ShaneAU](https://forum.manager.io/u/ShaneAU)\ **Post date:** [September 13, 2017, 1:27am UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/11 "2017-09-13T01:27:40Z")
> [@Meester](#): > > After removing the character the next window appear asking me the destination for backup. Yes, that symbol is called a pipe ( | ). Windows does not allow that in file names. If you still want a delimiter between those two parts of the name, try a hyphen ( - ) instead. ---
**Author:** ![Meester](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/meester/32/13699_2.png) [@Meester](https://forum.manager.io/u/Meester)\ **Post date:** [September 13, 2017, 6:45am UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/12 "2017-09-13T06:45:35Z")
Dear @ShaneAU Thank you so much. ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [January 18, 2023, 3:24pm UTC](https://forum.manager.io/t/backup-error-desktop-version/11686/13 "2023-01-18T15:24:32Z")