# 500 (Internal Server Error) **URL:** \ **Category:** Uncategorized\ **Created:** [September 13, 2023, 11:01pm UTC](https://forum.manager.io/t/500-internal-server-error/48922 "2023-09-13T23:01:11Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Haroun45](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/haroun45/32/60942_2.png) [@Haroun45](https://forum.manager.io/u/Haroun45)\ **Post date:** [September 13, 2023, 11:01pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/1 "2023-09-13T23:01:11Z")
![Screenshot 2023-09-14 020040](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/7/e/7eb393787c411a30e2cd26560c1f6953aa1edd3c.jpeg) ---
**Author:** ![mbooth](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@mbooth](https://forum.manager.io/u/mbooth)\ **Post date:** [September 13, 2023, 11:04pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/2 "2023-09-13T23:04:23Z")
We’re having the same issue. I’ve restarted our cloud server but the problem persists. Hopefully it’s fixed shortly. ---
**Author:** ![Shan](https://avatars.discourse-cdn.com/v4/letter/s/7ab992/32.png) [@Shan](https://forum.manager.io/u/Shan)\ **Post date:** [September 13, 2023, 11:14pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/3 "2023-09-13T23:14:26Z")
I’m also facing the same issue. I restarted the cloud server but still the same ---
**Author:** ![scpantry](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/scpantry/32/11900_2.png) [@scpantry](https://forum.manager.io/u/scpantry)\ **Post date:** [September 13, 2023, 11:28pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/4 "2023-09-13T23:28:48Z")
Likewise. I sent a message to [support@manager.io](mailto:support@manager.io) but have not had a response yet. I found a post suggesting to use a VPN, but that did not help but I got a different message about the sub-domain as it seemed to be looking on a different server. I am located in Australia, I don’t know where the domain server is located but I am wondering if it is regional. I can still log into my account - just not access the Manager database. I was able to download backups to our accounts. ---
**Author:** ![printing\_Designing](https://avatars.discourse-cdn.com/v4/letter/p/91b2a8/32.png) [@printing\_Designing](https://forum.manager.io/u/printing_Designing)\ **Post date:** [September 13, 2023, 10:55pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/5 "2023-09-13T22:55:48Z")
Response status code does not indicate success: 500 (Internal Server Error). ![Screenshot 2023-09-14 at 1.54.57 AM](https://us1.discourse-cdn.com/flex019/uploads/manager1/original/3X/7/a/7a3802d4d26bac6abc403596705ef7e0ebd6c7f1.png) ---
**Author:** ![nktech1135](https://avatars.discourse-cdn.com/v4/letter/n/82dd89/32.png) [@nktech1135](https://forum.manager.io/u/nktech1135)\ **Post date:** [September 13, 2023, 11:24pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/6 "2023-09-13T23:24:35Z")
I’ve got the same issue. I emailed support as well. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [September 13, 2023, 11:34pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/7 "2023-09-13T23:34:41Z")
And what, exactly and in detail, did you do to trigger this message? Showing us only the end of a process does not provide much information for troubleshooting. ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [September 13, 2023, 11:42pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/8 "2023-09-13T23:42:15Z")
@Tut, I can reproduce this error and the error message given is exactly as the OP posted. ---
**Author:** ![scpantry](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/scpantry/32/11900_2.png) [@scpantry](https://forum.manager.io/u/scpantry)\ **Post date:** [September 13, 2023, 11:47pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/9 "2023-09-13T23:47:04Z")
Tried to access our Manager database. There appears to be an issue at the Manager server end as this is affecting many people. ---
**Author:** ![nktech1135](https://avatars.discourse-cdn.com/v4/letter/n/82dd89/32.png) [@nktech1135](https://forum.manager.io/u/nktech1135)\ **Post date:** [September 13, 2023, 11:51pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/10 "2023-09-13T23:51:56Z")
Did you read the posts? In all fairness, this is manager cloud, and probably doesn’t affect the server or desktop addition. I don’t think a vpn is going to help here. I’m going to want answers from manager devs on this, being down like this with no recourse to a half decent support system is unacceptable. @lubos Please chime in here at some point with some details on server setup and what went wrong to cause this outage. Thanks. ---
**Author:** ![sparky](https://avatars.discourse-cdn.com/v4/letter/s/8edcca/32.png) [@sparky](https://forum.manager.io/u/sparky)\ **Post date:** [September 13, 2023, 11:53pm UTC](https://forum.manager.io/t/500-internal-server-error/48922/11 "2023-09-13T23:53:39Z")
Same issue. ---
**Author:** ![Ealfardan](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/ealfardan/32/63166_2.png) [@Ealfardan](https://forum.manager.io/u/Ealfardan)\ **Post date:** [September 14, 2023, 12:06am UTC](https://forum.manager.io/t/500-internal-server-error/48922/12 "2023-09-14T00:06:19Z")
This is just a cloud issue. Meanwhile, if you have urgent work to do, you can download your daily backup from [cloud.manager.io](http://cloud.manager.io) and work on desktop edition until the server issues get resolved. ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [September 14, 2023, 12:09am UTC](https://forum.manager.io/t/500-internal-server-error/48922/13 "2023-09-14T00:09:33Z")
I’m looking into this. ---
**Author:** ![nktech1135](https://avatars.discourse-cdn.com/v4/letter/n/82dd89/32.png) [@nktech1135](https://forum.manager.io/u/nktech1135)\ **Post date:** [September 14, 2023, 12:12am UTC](https://forum.manager.io/t/500-internal-server-error/48922/14 "2023-09-14T00:12:13Z")
Thanks much for that link, somehow i didn’t realize this was there. At least i have my data now if something goes drastically wrong. ---
**Author:** ![lubos](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/lubos/32/62798_2.png) [@lubos](https://forum.manager.io/u/lubos)\ **Post date:** [September 14, 2023, 12:14am UTC](https://forum.manager.io/t/500-internal-server-error/48922/15 "2023-09-14T00:14:23Z")
It’s fixed now. Sorry about this. I have accidentally released broken version. I knew this will happen one day. Need to improve some procedures so this kind of issue doesn’t make it into production in the future. ---
**Author:** ![Mohamed\_Faisal1](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/mohamed_faisal1/32/31498_2.png) [@Mohamed\_Faisal1](https://forum.manager.io/u/Mohamed_Faisal1)\ **Post date:** [September 14, 2023, 12:14am UTC](https://forum.manager.io/t/500-internal-server-error/48922/16 "2023-09-14T00:14:35Z")
Its fixed here Thanks ---
**Author:** ![nktech1135](https://avatars.discourse-cdn.com/v4/letter/n/82dd89/32.png) [@nktech1135](https://forum.manager.io/u/nktech1135)\ **Post date:** [September 14, 2023, 12:16am UTC](https://forum.manager.io/t/500-internal-server-error/48922/17 "2023-09-14T00:16:34Z")
working for me. Yup @lubos i would say that broken would accurately describe the version that was running. ---
**Author:** ![mbooth](https://avatars.discourse-cdn.com/v4/letter/m/858c86/32.png) [@mbooth](https://forum.manager.io/u/mbooth)\ **Post date:** [September 14, 2023, 12:19am UTC](https://forum.manager.io/t/500-internal-server-error/48922/18 "2023-09-14T00:19:10Z")
Thanks. Ours is working again now. Appreciate you fixing this so quickly. ---
**Author:** ![scpantry](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/scpantry/32/11900_2.png) [@scpantry](https://forum.manager.io/u/scpantry)\ **Post date:** [September 14, 2023, 12:28am UTC](https://forum.manager.io/t/500-internal-server-error/48922/19 "2023-09-14T00:28:10Z")
Now working. I can let my bookkeeper know. Haven’t received a response to my email to support, not even an acknowledgement. Thanks fellow forum users. ---
**Author:** ![Tut](https://sea1.discourse-cdn.com/flex019/user_avatar/forum.manager.io/tut/32/3286_2.png) [@Tut](https://forum.manager.io/u/Tut)\ **Post date:** [September 14, 2023, 1:42am UTC](https://forum.manager.io/t/500-internal-server-error/48922/20 "2023-09-14T01:42:56Z")
> [@scpantry](#): > > Haven’t received a response to my email to support, not even an acknowledgement. But you read the response and explanation directly from the developer in post #15. [Next page](https://forum.manager.io/t/500-internal-server-error/48922.md?page=2)