# bugs **URL:** https://forum.manager.io/c/bugs/20.md [Latest](https://forum.manager.io/latest.md) · [Categories](https://forum.manager.io/categories.md) --- ## [Can make \>10Gb backup with Firefox but not Chrome. Can not import it to Cloud with both](https://forum.manager.io/t/can-make-10gb-backup-with-firefox-but-not-chrome-can-not-import-it-to-cloud-with-both/69395)
**Author:** [@Paulo-Others\_Arcegon](https://forum.manager.io/u/Paulo-Others_Arcegon)\ **Replies:** 40\ **Last updated:** [September 28, 2026, 11:12am UTC](https://forum.manager.io/t/can-make-10gb-backup-with-firefox-but-not-chrome-can-not-import-it-to-cloud-with-both/69395 "2026-09-28T11:12:07Z")
Trying to backup a large file around 14gb but unfortunately download does not complete, it saves the backup.htm separated with the crw file. --- ## [UAE VAT REPORT - Final Payable Calculation](https://forum.manager.io/t/uae-vat-report-final-payable-calculation/68449)
**Author:** [@Justin](https://forum.manager.io/u/Justin)\ **Replies:** 2\ **Last updated:** [September 25, 2026, 9:52pm UTC](https://forum.manager.io/t/uae-vat-report-final-payable-calculation/68449 "2026-09-25T21:52:24Z")
Row 14 is meant to be Row 12 minus Row 13 - However the report displays Row 12 minus Row 9. --- ## [Chat bot still not working](https://forum.manager.io/t/chat-bot-still-not-working/69177)
**Author:** [@MOHAMMAD\_IMRAN\_KHAN](https://forum.manager.io/u/MOHAMMAD_IMRAN_KHAN)\ **Replies:** 20\ **Last updated:** [September 11, 2026, 3:10pm UTC](https://forum.manager.io/t/chat-bot-still-not-working/69177 "2026-09-11T15:10:45Z")
Can anyone help: the chat bot is no longer working. It use to be a very useful tool to navigate issues with Manager. Unless I am the only one who can’t use the chat bot. --- ## [Email template variables not working](https://forum.manager.io/t/email-template-variables-not-working/66769)
**Author:** [@Domenico](https://forum.manager.io/u/Domenico)\ **Replies:** 83\ **Last updated:** [September 11, 2026, 9:01am UTC](https://forum.manager.io/t/email-template-variables-not-working/66769 "2026-09-11T09:01:32Z")
Is anyone else experiencing issues with email template form variables? I’ve tried the following with the syntax from the documentation: Subject: Invoice {InvoiceNumber} from Foo Bar Body: Invoice {InvoiceNumber} f… --- ## [VAT 3 Return - Changed](https://forum.manager.io/t/vat-3-return-changed/68230)
**Author:** [@ckeoghan](https://forum.manager.io/u/ckeoghan)\ **Replies:** 9\ **Last updated:** [September 10, 2026, 9:34am UTC](https://forum.manager.io/t/vat-3-return-changed/68230 "2026-09-10T09:34:46Z")
HI, I have just updated Server 26.5.18.3623, and all my VAT3 Return Reports are gone. Tax Transactions are all still there. When I try to create a new VAT3 Return, it asks to select business, which is odd as there is o… --- ## [Problem with Group Report](https://forum.manager.io/t/problem-with-group-report/69620)
**Author:** [@Abeiku](https://forum.manager.io/u/Abeiku)\ **Replies:** 0\ **Last updated:** [September 8, 2026, 10:00pm UTC](https://forum.manager.io/t/problem-with-group-report/69620 "2026-09-08T22:00:32Z")
The Profit or Loss report by groups shows no results. However, you can display a single group in the report by selecting it from the Group field. I selected the Cost of Sales group in this example and the result for C… --- ## [The sales invoice border is not displaying correctly](https://forum.manager.io/t/the-sales-invoice-border-is-not-displaying-correctly/68940)
**Author:** [@Ahmed\_Hammam](https://forum.manager.io/u/Ahmed_Hammam)\ **Replies:** 6\ **Last updated:** [September 8, 2026, 9:47am UTC](https://forum.manager.io/t/the-sales-invoice-border-is-not-displaying-correctly/68940 "2026-09-08T09:47:25Z")
The sales invoice border is not displaying correctly --- ## [Access to BAS summary](https://forum.manager.io/t/access-to-bas-summary/69049)
**Author:** [@Raniera\_Eruera\_Davis](https://forum.manager.io/u/Raniera_Eruera_Davis)\ **Replies:** 16\ **Last updated:** [September 8, 2026, 9:45am UTC](https://forum.manager.io/t/access-to-bas-summary/69049 "2026-09-08T09:45:29Z")
I can’t access BAS summary or calculate the last BAS period Any help? --- ## [Auto Email address fill in Delivery Notes and other forms](https://forum.manager.io/t/auto-email-address-fill-in-delivery-notes-and-other-forms/68833)
**Author:** [@lenoxinstro](https://forum.manager.io/u/lenoxinstro)\ **Replies:** 8\ **Last updated:** [September 8, 2026, 2:34am UTC](https://forum.manager.io/t/auto-email-address-fill-in-delivery-notes-and-other-forms/68833 "2026-09-08T02:34:50Z")
Hi, my could manager is auto filling email address in invoices, but not auto filling in other forms, like delivery notes, quotes, credit notes etc, it start happening in last few months i am using it for long time withou… --- ## [PDF attachments redirect to Businesses page](https://forum.manager.io/t/pdf-attachments-redirect-to-businesses-page/69464)
**Author:** [@rishikesh](https://forum.manager.io/u/rishikesh)\ **Replies:** 3\ **Last updated:** [August 25, 2026, 11:31am UTC](https://forum.manager.io/t/pdf-attachments-redirect-to-businesses-page/69464 "2026-08-25T11:31:27Z")
PDF attachments redirect to Businesses page I’m seeing an issue with PDF attachments in Manager Desktop. I was originally on version 26.7.23.3657, then updated to the latest available version, but the issue still persi… --- ## [Manager version](https://forum.manager.io/t/manager-version/69391)
**Author:** [@elreng33](https://forum.manager.io/u/elreng33)\ **Replies:** 10\ **Last updated:** [August 22, 2026, 9:33pm UTC](https://forum.manager.io/t/manager-version/69391 "2026-08-22T21:33:37Z")
Why am I being offered an update (26.18.2) to Manager that is older (according to the update procedure - “A newer version of Manager is already installed. To run, click Launch”) than the version (26.18.14) already instal… --- ## [Recurring Purchase Invoice & custom theme](https://forum.manager.io/t/recurring-purchase-invoice-custom-theme/69377)
**Author:** [@quiltyfleur](https://forum.manager.io/u/quiltyfleur)\ **Replies:** 9\ **Last updated:** [August 17, 2026, 2:40pm UTC](https://forum.manager.io/t/recurring-purchase-invoice-custom-theme/69377 "2026-08-17T14:40:21Z")
I have recurring purchase invoices set up, which I use a custom theme for. When I generate them, the custom theme tick box is not being generated, which means I am now having to go back into every one and tick the box. I… --- ## [Error on open files when launch Manager everytime](https://forum.manager.io/t/error-on-open-files-when-launch-manager-everytime/69335)
**Author:** [@L\_K\_Management\_Servi](https://forum.manager.io/u/L_K_Management_Servi)\ **Replies:** 2\ **Last updated:** [August 17, 2026, 4:33am UTC](https://forum.manager.io/t/error-on-open-files-when-launch-manager-everytime/69335 "2026-08-17T04:33:00Z")
Since upgraded to version 25.7 till latest, an error always occured when launch Manager everytime. and Manager will auto create a new “business” folder. Everytime I launch Manager, i have to change folder. Sometimes … --- ## [Internal error PDF report generation with custom theme that has no issues in receipts, invoices, etc](https://forum.manager.io/t/internal-error-pdf-report-generation-with-custom-theme-that-has-no-issues-in-receipts-invoices-etc/68411)
**Author:** [@eko](https://forum.manager.io/u/eko)\ **Replies:** 2\ **Last updated:** [August 16, 2026, 7:51am UTC](https://forum.manager.io/t/internal-error-pdf-report-generation-with-custom-theme-that-has-no-issues-in-receipts-invoices-etc/68411 "2026-08-16T07:51:51Z")
@Lubos, please see further below. Manager Server (Ubuntu) v26.5.29.3635. Reports such as Profit and Loss I get something like the following Internal Error when using a custom theme and the PDF Button.. The same custom t… --- ## [Bug Identified General ledger transactions](https://forum.manager.io/t/bug-identified-general-ledger-transactions/69133)
**Author:** [@Rugerjim](https://forum.manager.io/u/Rugerjim)\ **Replies:** 3\ **Last updated:** [August 15, 2026, 3:30am UTC](https://forum.manager.io/t/bug-identified-general-ledger-transactions/69133 "2026-08-15T03:30:01Z")
Hi Team, on the latest version of desktop, when I generate a General Ledger Transactions, if you click PDF nothing happens, it doesn’t generate. Also, if you click print, it shows an error. I needed this yesterday lol … --- ## [Automatic Invoice Settlement with Previous Year Journal Entries](https://forum.manager.io/t/automatic-invoice-settlement-with-previous-year-journal-entries/59677)
**Author:** [@Esllam\_Rashwan](https://forum.manager.io/u/Esllam_Rashwan)\ **Replies:** 4\ **Last updated:** [January 12, 2025, 11:18pm UTC](https://forum.manager.io/t/automatic-invoice-settlement-with-previous-year-journal-entries/59677 "2025-01-12T23:18:58Z")
Dears We have noticed an issue with the system where, despite the customer’s balance being zero at the end of 2024, any invoice issued in the current year (2025) appears as fully paid and is automatically linked to a j… --- ## [Authenticator handshake UX redesign](https://forum.manager.io/t/authenticator-handshake-ux-redesign/66486)
**Author:** [@mraniweneonline](https://forum.manager.io/u/mraniweneonline)\ **Replies:** 9\ **Last updated:** [August 12, 2026, 7:27pm UTC](https://forum.manager.io/t/authenticator-handshake-ux-redesign/66486 "2026-08-12T19:27:11Z")
I have enforced authentication in one of the user accounts. I was trying to test if its fixed and working now but still, it never works. When i input the code, it says invalid every time. I am using Google Authenticator… --- ## [No view column in attachments page](https://forum.manager.io/t/no-view-column-in-attachments-page/69322)
**Author:** [@kitman](https://forum.manager.io/u/kitman)\ **Replies:** 3\ **Last updated:** [August 12, 2026, 5:12pm UTC](https://forum.manager.io/t/no-view-column-in-attachments-page/69322 "2026-08-12T17:12:36Z")
As previously mentioned I use an old version of the desktop version and now cannot send emails. I think I am going to have to run 2 difference versions of Manager for the newer version loses capabilities and the older v… --- ## [Invalid URL error when printing on Mac OS](https://forum.manager.io/t/invalid-url-error-when-printing-on-mac-os/69317)
**Author:** [@Kblguy](https://forum.manager.io/u/Kblguy)\ **Replies:** 1\ **Last updated:** [August 12, 2026, 4:55pm UTC](https://forum.manager.io/t/invalid-url-error-when-printing-on-mac-os/69317 "2026-08-12T16:55:30Z")
Not able to print a ‘General Ledger Transaction’ report, shows error as per screen shot . Using a Intel Mac Version 26.8.4.3664, was not able to print on previous version so updated but still cannot print --- ## [Email button still works?](https://forum.manager.io/t/email-button-still-works/69276)
**Author:** [@siscodisco](https://forum.manager.io/u/siscodisco)\ **Replies:** 1\ **Last updated:** [August 9, 2026, 10:45am UTC](https://forum.manager.io/t/email-button-still-works/69276 "2026-08-09T10:45:51Z")
Hello, I run Manager Server Edition (26.5.10.3573) on a self-hosted server. Recently, I want to send payslips through email by clicking the Email button. However, nothing happened. I didn’t find any pop-up window at al… --- ## [API CORS problem with Server not found error](https://forum.manager.io/t/api-cors-problem-with-server-not-found-error/69188)
**Author:** [@backarnet](https://forum.manager.io/u/backarnet)\ **Replies:** 8\ **Last updated:** [August 2, 2026, 10:31am UTC](https://forum.manager.io/t/api-cors-problem-with-server-not-found-error/69188 "2026-08-02T10:31:09Z")
I recently got access token for my account to use API, but I got CORS network error , how to solve it? --- ## [Fixed asset starting balances are excluded from divisional Balance Sheets](https://forum.manager.io/t/fixed-asset-starting-balances-are-excluded-from-divisional-balance-sheets/69085)
**Author:** [@andy1](https://forum.manager.io/u/andy1)\ **Replies:** 2\ **Last updated:** [July 26, 2026, 10:38am UTC](https://forum.manager.io/t/fixed-asset-starting-balances-are-excluded-from-divisional-balance-sheets/69085 "2026-07-26T10:38:08Z")
I have identified what appears to be a problem with fixed asset starting balances when using divisions. A fixed asset is assigned to a specific division. All transactions entered after the opening date are correctly att… --- ## [Foreign currency invoice copied to payment wrong amount](https://forum.manager.io/t/foreign-currency-invoice-copied-to-payment-wrong-amount/69026)
**Author:** [@EscapedAritist](https://forum.manager.io/u/EscapedAritist)\ **Replies:** 3\ **Last updated:** [July 26, 2026, 9:43am UTC](https://forum.manager.io/t/foreign-currency-invoice-copied-to-payment-wrong-amount/69026 "2026-07-26T09:43:31Z")
Version: 26.7.14 Base currency: USD Foreign currency: CRC Exchange rate table: 1 USD = 465 CRC Supplier currency = CRC Bank account (Brice Credit) = USD Purchase invoice: Supplier: CRC Total: ₡100,000 Exchange r… --- ## [Trial Balance & General Ledger Transaction reports imbalance involving Billable Time](https://forum.manager.io/t/trial-balance-general-ledger-transaction-reports-imbalance-involving-billable-time/68881)
**Author:** [@Brianna](https://forum.manager.io/u/Brianna)\ **Replies:** 18\ **Last updated:** [July 25, 2026, 12:01am UTC](https://forum.manager.io/t/trial-balance-general-ledger-transaction-reports-imbalance-involving-billable-time/68881 "2026-07-25T00:01:32Z")
This is my first time using accounting software, so I’m still trying to figure out the ins and outs. I know the fundamentals of double entry accounting. I’m using this to keep track of personal finances, so I’m attempti… --- ## [API key auto expire?](https://forum.manager.io/t/api-key-auto-expire/68689)
**Author:** [@stevenluk](https://forum.manager.io/u/stevenluk)\ **Replies:** 8\ **Last updated:** [July 19, 2026, 5:20pm UTC](https://forum.manager.io/t/api-key-auto-expire/68689 "2026-07-19T17:20:33Z")
Anyone have this issue? Details: Manager.io Cloud version Use access token to create Endpoint and Secret Every when I create a new key everything will work but after few hours it simply just don’t work anymore. gener… --- ## [Project Profit tab report does not show income or from purchase invoices expenses](https://forum.manager.io/t/project-profit-tab-report-does-not-show-income-or-from-purchase-invoices-expenses/68843)
**Author:** [@Shameer1](https://forum.manager.io/u/Shameer1)\ **Replies:** 3\ **Last updated:** [July 18, 2026, 1:39pm UTC](https://forum.manager.io/t/project-profit-tab-report-does-not-show-income-or-from-purchase-invoices-expenses/68843 "2026-07-18T13:39:39Z")
I’m experiencing an issue with the Projects feature. When I open a project and click on the Profit tab: Only expenses from direct payments that have a project assigned are displayed. Expenses that were recorded throug… --- ## [Error when uploading attachments](https://forum.manager.io/t/error-when-uploading-attachments/68967)
**Author:** [@WILLMOREY](https://forum.manager.io/u/WILLMOREY)\ **Replies:** 0\ **Last updated:** [July 17, 2026, 3:40pm UTC](https://forum.manager.io/t/error-when-uploading-attachments/68967 "2026-07-17T15:40:31Z")
--- ## [Project Profit tab shows only project name with no income or expenses](https://forum.manager.io/t/project-profit-tab-shows-only-project-name-with-no-income-or-expenses/68732)
**Author:** [@Shameer1](https://forum.manager.io/u/Shameer1)\ **Replies:** 2\ **Last updated:** [July 17, 2026, 2:22pm UTC](https://forum.manager.io/t/project-profit-tab-shows-only-project-name-with-no-income-or-expenses/68732 "2026-07-17T14:22:40Z")
I’m experiencing an issue with the Projects report. When I open a project (only on a specific project) and click on the Profit tab, it only displays the project name. No income, expenses, or profit figures are shown, ev… --- ## [Duplicates warning link fails on pages after first page](https://forum.manager.io/t/duplicates-warning-link-fails-on-pages-after-first-page/68956)
**Author:** [@Brianna](https://forum.manager.io/u/Brianna)\ **Replies:** 4\ **Last updated:** [July 16, 2026, 9:06pm UTC](https://forum.manager.io/t/duplicates-warning-link-fails-on-pages-after-first-page/68956 "2026-07-16T21:06:41Z")
Desktop version 26.7.14.3656 When there are duplicate codes in, for example, the Suppliers list, a warning appears that says “There are duplicates in this view”. However, clicking on that warning takes me to a blank lis… --- ## [Invoice conversion is ignored by Manager](https://forum.manager.io/t/invoice-conversion-is-ignored-by-manager/68945)
**Author:** [@Abeiku](https://forum.manager.io/u/Abeiku)\ **Replies:** 6\ **Last updated:** [July 16, 2026, 1:42pm UTC](https://forum.manager.io/t/invoice-conversion-is-ignored-by-manager/68945 "2026-07-16T13:42:18Z")
The invoice-level exchange rate is not working as expected. I have been able to reproduce the issue. It feels like there is something wrong with the report. I would expect the Accounts Receivable balance to be GHS… [Next page](https://forum.manager.io/c/bugs/20.md?page=1)